Head of branch support Work, Jobs in Shipston On Stour, War (with Salaries)

Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
Quick apply
Maintenance & Facilities Manager
The Lygon Arms —Broadway
- £50,000 a year
- Full-time
- Hospitality
- Bar
- Maintenance
- Employee assistance programme
- Employee discount
Quick apply
11d
Assistant Merchandiser
Superdry —Cheltenham
- Microsoft Excel
- Store discount
- Annual leave
Category Manager
BSS —Coventry
- Full-time
- Microsoft Excel
- Analysis skills
- Plumbing
13d
Property Manager
LRG —Bicester
- £26,000 a year
- Organisational skills
- Communication skills
- Time management
- Employee discount
Quick apply
5d
Procurement Manager - GNFR
AAH Pharmaceuticals —Warwick
- Microsoft Powerpoint
- Communication skills
- Negotiation
- Employee assistance programme
- Sick pay
Head Bartender
Estelle Manor —Witney
- £28,385.61 a year
- Full-time
- Bar
- Communication skills
- Employee discount
Quick apply
Regional Partnership Manager
Simply Conveyancing —Daventry
- £40,000 a year
Quick apply
Operations Manager
Mercure Daventry Court Hotel —Daventry
- Weekend availability
- Hospitality
- Microsoft Office
- Hotel
Quick apply
3d
Financial Planning and Analysis Manager
BSS —Coventry
- Full-time
- Communication skills
12d
Room Attendant
Polo Club Hotel —Southam
- Part-time
- Hotel
Quick apply
Head Waiter, Brasserie
Estelle Manor —Witney
- £28,385.61 a year
- Full-time
- Organisational skills
- Restaurant
- Restaurant experience
- Employee discount
Quick apply
9d
Head Waiter, The Billiards
Estelle Manor —Witney
- £29,244.80 a year
- Full-time
- Organisational skills
- Restaurant
- Restaurant experience
- Employee discount
Quick apply
10d
Senior Sous Chef, Seasonal
Estelle Manor —Witney
- £37,512.96 a year
- Full-time
- Communication skills
- Kitchen experience
- Employee discount
Quick apply
3d
Chef de Partie - Live in available
The Lygon Arms —Broadway
- £37,174 a year
- Weekend availability
- Bar
- Cooking
- Hotel
- Employee discount
Quick apply

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Maintenance & Facilities Manager
The Lygon Arms —Broadway
Discounts on spa treatments and retail products. Team social events, seasonal gifts and colleague recognition initiatives. 10% annual bonus (KPI based).
£50,000 a year
Quick apply
11d
Estates Maintenance Manager
Citizen Housing Group —Coventry
You will ensure our estates are safe, clean, and welcoming for customers, while maintaining high standards of quality, compliance, and customer satisfaction.
£56,385 a year
Quick apply

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Head of Branch Support

Helping Hands -
Alcester

Quick apply

Job details

Up to £75,000 a year

Qualifications

Customer service
Leadership
Communication skills

Full job description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

At Helping Hands, kindness is our foundation. From our first kitchen-table beginnings to the thousands-strong team we are today, we're united by one belief: everyone deserves to live well in the place they call home.

As we continue to grow and evolve our services, we're looking for an exceptional leader to shape and develop one of the most important functions in our business. If you're passionate about delivering outstanding customer experiences, leading high-performing teams, and creating operational excellence at scale, there's a place for you here.

Location: Alcester/Hybrid
Salary: Up to £75,000 + car allowance

This is a pivotal senior leadership role at the heart of Helping Hands' operations.

As our Head of Branch Support, you'll lead and develop a best-in-class centre of excellence that supports our branch teams, carers, customers and families across both our Visiting Care and Live-in Care services. You'll be responsible for shaping how specialist support is delivered, ensuring every touchpoint reflects the high standards of care, service and communication that Helping Hands is known for.

This is not simply a customer service leadership role.

This is an opportunity to influence strategy, drive operational excellence, lead transformation, and create exceptional experiences for customers, carers and colleagues across a complex, nationwide organisation.

What You'll Be Doing

Leading and developing our Branch Support, Carer Services and Out of Hours teams
Creating a centre of excellence that delivers outstanding support to branch teams, carers, customers and families
Driving exceptional customer experiences across all key service touchpoints
Shaping and delivering a long-term workforce strategy to support the growth of our Live-in Care service
Partnering with senior leaders to influence operational priorities and business performance
Using customer insights, service data and market trends to identify opportunities for improvement
Driving continuous improvement initiatives that enhance service quality, efficiency and customer satisfaction
Ensuring safeguarding, compliance and regulatory standards are consistently upheld across all teams
Leveraging technology, automation and innovation to improve service delivery and operational effectiveness
Supporting the commercial growth of our Live-in Care programme and ensuring delivery against budget and forecast targets
Leading, coaching and developing a team of approximately 40 colleagues, creating a culture of accountability, engagement and excellence

What We're Looking For

We're looking for an inspiring senior leader who combines strategic thinking with a strong delivery focus and a genuine passion for customer care.

You'll bring:

Significant experience leading customer-focused operational support functions
A proven ability to deliver exceptional service for both internal and external customers
Strong commercial awareness and business acumen
Experience influencing senior stakeholders and building effective cross-functional relationships
Outstanding communication and leadership skills
A track record of driving operational improvement and delivering measurable results
A data-driven approach to decision making and performance management
The ability to thrive in a fast-paced, evolving environment
Resilience, adaptability and a solutions-focused mindset

Desirable

Experience leading organisational change and transformation initiatives
Experience within the care sector, healthcare or a regulated environment
Knowledge of safeguarding, compliance and regulatory requirements
Experience working across organisations of varying sizes and sectors

Why Helping Hands

We're a purpose-led organisation, but we're also a growing, ambitious business with exciting plans for the future.

This is your opportunity to:

Shape a critical function that directly impacts customers, families, carers and colleagues nationwide
Lead a highly visible team at the centre of our operations
Influence business strategy and drive meaningful change
Create exceptional experiences that support our purpose of helping people live well
Join an organisation where care, collaboration and continuous improvement are valued every day

At Helping Hands, we’re committed to building a diverse, inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy.

Quick apply

Refine Your Search

head of branch support jobs in shipston on stour, war

Head of Branch Support

Maintenance & Facilities Manager

Assistant Merchandiser

Category Manager

Property Manager

Procurement Manager - GNFR

Head Bartender

Regional Partnership Manager

Operations Manager

Financial Planning and Analysis Manager

Room Attendant

Head Waiter, Brasserie

Head Waiter, The Billiards

Senior Sous Chef, Seasonal

Chef de Partie - Live in available

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Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

What You'll Be Doing

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Why Helping Hands

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