About Arc:
Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.
Role Overview:
This is a great opportunity to join an expanding cloud & infrastructure lead business growing rapidly within the MSP space. The immediate role will be to ensure the efficient running of the project delivery function for our large base of existing and onboarding clients.
The candidate should have excellent organisation skills and preferably worked within an MSP environment previously. This role does not require full Prince2 certification and is aimed at a person that can problem solve and manage different teams to bring together fast and effective delivery to our clients.
Key Responsibilities
Facilitation: Resolving operational bottlenecks and streamlining logistical challenges across our delivery teams and clients.
Collaboration: Working closely with Sales AM’s, Tech leaders to ensure booking of resource and hardware\software supply come together.
Adaptability: Optimise project scope and resource allocations to best align with product, service and customer requirements
Progress Tracking: Utilising our PSA tools manage track end to end systems whilst pushing forward all departments of the business to deliver a fast and stable outcome for our customers.
Communication: Keeping the teams and clients updated on the progress of their project along the journey. Ensuring time and customer expectations are met at all times.
Report: Monthly management of WIP and delivery timescales based upon current workloads to senior leadership team members. Weekly meetings with tech teams to push progress and work on blockers to tech team heads of departments.
Quality Focus: Ensuring continuous feedback to internal teams to help improve process and systems to optimise workflows, processes and systems to expedite efficient delivery
Management: Managing PMO and junior PMO teams to help support the deliver of your department.
Personal Attributes
Highly organised and methodical
Proactive and comfortable working in a fast-paced environment
Confident working with senior stakeholders and delivery teams
Customer focused at all times
Team-oriented with a collaborative mindset
What We Offer:
A dynamic and supportive working environment.
Opportunities for career progression within the company.
Ongoing training and professional development.
Competitive salary
Key Points:
Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.
Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.
