It engineer Work, Jobs in Shoreham By Sea, Wsx (with Salaries)

First Response Engineer - Service Desk - MSP
Uptime —Brighton and Hove
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
2nd Line Technical Support Engineer
Carden I.T Services —Brighton
- Weekend availability
- Travel
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Senior Service Desk Engineer
Zenzero Solutions —Chichester
- Azure
- Continuous improvement
- Mentoring
Principal Systems Engineer / Solutions Architect - Naval Communications
Thales —Crawley
- Full-time
- System design
- Annual leave
- Employee assistance programme
Technical Support Engineer – Full Time | Competitive Salary | Depending on Experience
Power Electrics —East Grinstead
- Full-time
- Mentoring
- Communication skills
- Referral programme
1d

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2nd Line Technical Support Engineer
Carden I.T Services —Brighton
An excellent telephone manner is essential and although you will not be customer-facing you must be smart and presentable. Good first-time fix rate.
2nd Line Support Engineer
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Provide 2nd line technical support to customers remotely and on-site. You will take ownership of escalated support issues, troubleshoot complex technical…
£30,000 - £36,000 a year
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it engineer jobs near shoreham by sea, wsx

First Response Engineer - Service Desk - MSP

Uptime -
Brighton and Hove

Quick apply

Job details

Full-time

Qualifications

Technical troubleshooting
Ticket management
Microsoft Office Suite
Windows
Microsoft Office
Analysis skills
Remote access software
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
Application support
Communication skills
Information Technology

Full job description

Job Description:

First Responder Engineer - Initially office-based (first 6-months) and then Hybrid.

What’s this role about?

You will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to problem solve within our fast-paced environment efficiently, you will work with your team to provide market-leading technical support.

Growth is important to us, your role will include being mentored by seniors to develop the skills necessary to progress from First Responder to a 1st line engineer and then to 2nd line. We will also provide support and assistance in obtaining professional certifications.

What will I get up to day to day?

You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer. This role primarily involves providing telephone support, as well as assisting with IT issues via remote desktop services.

Shift Pattern:

Monday to Friday, 8-hour shift between 7 a.m. and 7 p.m., 4-week rolling pattern. Once in four weeks, you will work a weekend and get days off in lieu of the following week.

What experience do I need?

Have a passion for IT and have a desire to progress into a career within IT Support. You will ideally have some experience either providing basic IT support or having a degree/certification within IT. However, this isn't necessary for the right person, as having a customer-first attitude and a passion for IT will be key.

Being able to commute to our Crawley offices is a necessity as the first 6 months will be full-time office based, then moving to 3 days at home, 2 days in the office.

Your everyday focus will include:

Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
Windows 10/11.
Office 365.
Microsoft Office.
Printers and Scanners.
Various customer applications.
Using our PSA platform to log and respond to support tickets.
Identifying and escalating higher-level issues to a senior engineer.
Being a people person, delivering support in a friendly and positive manner.
Great communication skills, both verbally and in writing will be expected.

Quick apply

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it engineer jobs in shoreham by sea, wsx

First Response Engineer - Service Desk - MSP

2nd Line Technical Support Engineer

First Line Support / Helpdesk Engineer - Hybrid

Senior Service Desk Engineer

Principal Systems Engineer / Solutions Architect - Naval Communications

Technical Support Engineer – Full Time | Competitive Salary | Depending on Experience

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