1st / 2nd line it Work, Jobs in Shrewley, War (with Salaries)

1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Maintenance
- Windows
- Travel
- Annual leave
- Referral programme
5h
3rd Line Support Engineer
wavenet —Shirley
- Full-time
- Azure
- Windows
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
2nd Line Technical Analyst
Xerox —Nuneaton
- Full-time
- Windows
- Analysis skills
- Presentation skills
9d
IT Support
School of Coding —Birmingham
- £28,000 - £32,000 a year
- Full-time
- Google Suite
- Computer Science
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
IT Field Engineer - Birmingham
T-Tech —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
13h
Process Developer
TLT —Birmingham
- Full-time
- Hybrid work
- JavaScript
- Mentoring
- Training & development
Goods In Coordinator
Legends Global (Europe) —Coventry
- Continuous improvement
- Annual leave
- Employee assistance programme
5h
Event Executive
Legends Global (Europe) —Coventry
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
6d
Lead Cyber Security Monitoring
Driver and Vehicle Standards Agency —Birmingham
- £44,241 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
9d
Programme Director - West Midlands
Right to Succeed —Birmingham
- £58,916 - £63,717 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Budgeting
- Annual leave
- Work from home
Quick apply
2d
Senior Applications Operations Engineer
National Crime Agency —Birmingham
- £57,687 - £70,623 a year
- Weekend availability
- Hybrid work
- Computer Science
- Presentation skills
- Travel
- Annual leave
13d
General Manager
Legends Global (Europe) —Coventry
- Sales
- Business development
- Leadership
- Annual leave
- Employee assistance programme
Head of Hospitality
Legends Global (Europe) —Coventry
- Hospitality
- Business development
- Organisational skills
- Annual leave
- Employee assistance programme
11h
Back of House Manager
Legends Global (Europe) —Coventry
- Hospitality
- Inventory control
- Microsoft Office
- Annual leave
- Employee assistance programme
6d
Hospitality & Experiences Sales Executive
Legends Global (Europe) —Coventry
- Weekend availability
- Hospitality
- Customer service
- Business development
- Annual leave
- Employee assistance programme
11h

More jobs to discover

Find similar jobs that you might be interested in.

3rd Line Support Engineer
wavenet —Shirley
We pride ourselves on delivering exceptional service, acting as a trusted extension of our customers’ teams and consistently providing a high‑quality, reliable…
Quick apply
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
This position involves operating in a fast-paced MSP environment to ensure the availability, performance, and security of customers’ cloud workloads.
Quick apply

I want to receive the latest job alerts for 1st / 2nd line it in shrewley, war

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

1st / 2nd Line IT Support Analyst

OneSchool Global United Kingdom
Warwick

Apply Now

Job details

Permanent | Full-time
5 hours ago

Benefits

Annual leave
Company pension
Referral programme
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Incident queue management
User account provisioning
Ticket management
Maintenance
Microsoft Exchange
Windows
User account management
IT permissions management
Computer hardware
Ticket management systems
Technical writing
Customer support
Intune
Mobile devices

Full job description

OneSchool Global UK has an exciting opportunity for an IT Support Analyst (1st/2nd Line) to join our busy and collaborative IT team, supporting 23 campuses across the UK and our Regional Support Office.
This is a varied, hands-on role where no two days are the same. As part of a supportive helpdesk team, you will provide first and second line technical support, ensuring colleagues and students receive timely, effective assistance across a wide range of systems, devices, and technologies.
The role is based full-time at our Regional Support Office in Warwick (five days per week), delivering both remote and face-to-face support, with occasional travel to campuses to assist with onsite IT needs.
Key Responsibilities

Provide 1st and 2nd line support via phone, email, remote tools, and service desk tickets
Diagnose and resolve hardware, software, and basic network issues across end-user devices
Escalate more complex technical issues to senior engineers where appropriate
Manage incidents and service requests through the ITSM system, ensuring timely updates and resolution
Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals
Support Microsoft 365 services, including user account administration (Azure AD), email, and device management (Intune)
Assist with user onboarding and offboarding, including account creation, device setup, and access permissions
Provide support for classroom technology including AV equipment, printers, and basic connectivity issues
Carry out routine maintenance tasks, software updates, and device lifecycle activities
Maintain accurate documentation and contribute to knowledge base articles
Support IT projects and system rollouts as required

About You

Experience in a 1st or 2nd line IT support role or similar customer-facing environment
Strong troubleshooting skills with the ability to resolve issues efficiently
Confident communicating with non-technical users in a clear and professional manner
Well organised, able to manage multiple tasks and priorities effectively
Takes ownership of tickets through to resolution, ensuring a positive user experience
Comfortable working both independently and as part of a team
Good working knowledge of:
Windows operating systems
Microsoft 365 (including Azure AD, Intune, Exchange)
A proactive attitude and willingness to learn new technologies
Committed to professionalism, data security, and safeguarding standards

What We Offer

Competitive salary, laptop, and on-site parking
25 days annual leave plus bank holidays
Workplace pension and staff referral scheme
A supportive, team-focused working environment
Exposure to a wide range of technologies and opportunities to develop your IT career
Modern, well-equipped office environment

About OneSchool Global
OneSchool Global is one of the world’s largest and most truly global schools, with over 8,000 students, 120+ campuses, and 2,000 staff across 20 countries. In the UK, we operate across 23 campuses.
Early applications are encouraged, and we reserve the right to close the vacancy if a suitable candidate is found.
Safeguarding
OneSchool Global UK is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records, online searches and vetting checks.
We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the school. This is in line with statutory guidance Keeping Children Safe in Education 2024 and The Education Act 2002, we expect all staff and volunteers to share this commitment

#LI-CG1

#LI-GP1

Apply Now

Refine Your Search

1st / 2nd line it jobs in shrewley, war

1st / 2nd Line IT Support Analyst

3rd Line Support Engineer

2nd Line Technical Analyst

IT Support

IT Field Engineer - Birmingham

Process Developer

Goods In Coordinator

Event Executive

Lead Cyber Security Monitoring

Programme Director - West Midlands

Senior Applications Operations Engineer

General Manager

Head of Hospitality

Back of House Manager

Hospitality & Experiences Sales Executive

More jobs to discover

I want to receive the latest job alerts for 1st / 2nd line it in shrewley, war

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected