It support associate Work, Jobs in Shrewley, War (with Salaries)

1st Line Service Desk Analyst (Days)
Intercity Technology —Birmingham
- Hybrid work
- Employee assistance programme
8d
Associate Buyer
National Gas —Warwick
- £41,455 - £44,064 a year
- Full-time
- Analysis skills
- Travel
- Contracts
- Employee assistance programme
12d
Dispensing Assistant
HeliosX —Leamington Spa
- Full-time
- Inventory control
- Organisational skills
- Warehouse experience
Quick apply
M365 Modern Workspace Specialist
Warwickshire Police —Leek Wootton
- £50,949 - £57,186 a year
- Full-time
- Hybrid work
- Continuous improvement
- SharePoint
- Communication skills
9d
Solicitor / Associate 0-3 PQE Midlands
HCR —Warwick
- Business development
- Contracts
- Annual leave
- Gym membership
6h
Warehouse IT Support Associate
Wayfair —Lutterworth
- £13.53 - £16.36 an hour
- Full-time
- Presentation skills
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee discount
Supply Chain Associate
DHL Supply Chain —Solihull
- £28,000 - £29,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d
Associate Director Policy
Ofqual (Office of Qualifications and Examinations Regulation) —Coventry
- £69,524 - £79,640 a year
- Part-time
- Presentation skills
- Communication skills
- Free parking
- Annual leave
13d
IT Cloud Infrastructure Engineer
NTT Data UK —Birmingham
Operations Associate
Gopuff —Coventry
- Part-time
- Google Suite
- Computer literacy
- Warehouse experience
- Annual leave
Quick apply
EUC Engineer
Zenzero Solutions —Coventry
- Google Suite
- Azure
- Mentoring
- Flexible schedule
Associate Product Manager - Accounting, Taxation & Payments
Pinewood.AI —Solihull
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Accounting
- Annual leave
- Employee assistance programme
Quick apply
Business Analyst
Ormiston Academies Trust —Birmingham
- £50,000 - £60,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- School
- Annual leave
- Employee discount
14d
AWS IaaS Sys Admin
Accenture —Birmingham
- Full-time
- DevOps
- AWS
- Communication skills
Loss Prevention Officer
TK Maxx —Birmingham
- Part-time
- Conflict management
- Employee assistance programme
- Employee discount
Cyber GRC Analyst
CRH International —Birmingham
- Full-time
- Hybrid work
- English
- Conflict management
Quick apply
6d
Network Engineer
NTT Data UK —Birmingham
Sales Associate
Sunglass Hut —Birmingham
- Customer service
1d
Operations & Technical Drawing Support Assistant
Beaumont Traffic Management —Redditch
- From £30,000 a year
- Full-time
- Schematics
- Customer service
- Computer literacy
- Free parking
- Sick pay
Quick apply
13d
Associate Director Strategic Communications and Engagement
Ofqual (Office of Qualifications and Examinations Regulation) —Coventry
- £69,524 - £79,640 a year
- Part-time
- Presentation skills
- Free parking
- Annual leave
2d

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it support associate jobs near shrewley, war

1st Line Service Desk Analyst (Days)

Intercity Technology -
Birmingham

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Job details

Permanent
8 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
SCCM
GCSE
UK GDPR
Ticket management
Microsoft Office Suite
MTA
Remote access software
Ticket management systems
Technical support incident logging
TeamViewer
Customer support
IT incident logging
Active Directory
CompTIA A+
Help desk

Full job description

About The Role

Launch Your IT Career as a 1st Line Support Analyst!

We’re looking for a proactive and customer-focused 1st Line Support Analyst to join our high-performing IT Service Desk team. If you're passionate about technology, love solving problems, and want to build a career in a people-first organisation, this is your chance to make a real impact.

As a 1st Line Support Analyst, you’ll be the first point of contact for IT support queries, helping users across the business stay connected, productive, and secure. You’ll work with a wide range of technologies and gain hands-on experience in a fast-paced, service-driven environment.

We’re looking for someone who’s eager to learn, thrives on helping others, and brings a calm, solutions-focused approach to every challenge.

This is a hybrid role, with 3 days per week on-site at our Meppershall office after completion of your training. Shifts are worked across weekends and bank holiday and cover 7am - 4pm and 10am - 7pm once training is complete.

Key Responsibilities as a 1st Line Support Analyst:

Provide first-line technical support for hardware, software, and network issues
Log, manage, and resolve support tickets using service desk tools such as HALO
Use remote access tools (e.g. AnyDesk, TeamViewer, SCCM) to troubleshoot and resolve issues
Communicate clearly and professionally with users at all levels of the business
Escalate complex issues to senior team members with accurate documentation
Maintain up-to-date and accurate records of all support interactions
Support the wider IT team in delivering a high-quality, customer-centric service

Experience and Knowledge:

Basic understanding of IT infrastructure including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows OS and Microsoft 365 applications
Exposure to Active Directory (e.g. password resets, user account creation)
Experience using service desk platforms such as HALO, ServiceNow, or Freshdesk
Awareness of cyber security best practices and data protection standards (e.g. GDPR)
Previous experience in a 1st line support or helpdesk environment (desirable but not essential)

Qualifications and Desirable Skills:

GCSE Maths and English (Grade 4 or above)
Logical thinker with strong problem-solving skills
Excellent communication and customer service abilities
Willingness to learn and develop technical knowledge
Ability to prioritise tasks and remain calm under pressure
Team player with a proactive, can-do attitude
CompTIA A+ or Microsoft Technology Associate certification (desirable)

What We Offer:

33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

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Refine Your Search

it support associate jobs in shrewley, war

1st Line Service Desk Analyst (Days)

Associate Buyer

Dispensing Assistant

M365 Modern Workspace Specialist

Solicitor / Associate 0-3 PQE Midlands

Warehouse IT Support Associate

Supply Chain Associate

Associate Director Policy

IT Cloud Infrastructure Engineer

Operations Associate

EUC Engineer

Associate Product Manager - Accounting, Taxation & Payments

Business Analyst

AWS IaaS Sys Admin

Loss Prevention Officer

Cyber GRC Analyst

Network Engineer

Sales Associate

Operations & Technical Drawing Support Assistant

Associate Director Strategic Communications and Engagement

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