Delivery manager Work, Jobs in Shrewsbury, Shr (with Salaries)

Service Delivery Manager
Specialist Network Operations —Oswestry
- £30,000 - £35,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Computer networking
Quick apply
14d
Account Manager
Shoothill Ltd —Shrewsbury
- £28,000 - £40,000 a year
- Full-time
- Sales
- IT
- In-person
- Free parking
Quick apply
7d
Project Manager (PMO / Portfolio Delivery)
Shropshire Fire and Rescue Service —Shrewsbury
- £39,152 a year
- Full-time
- Hybrid work
- Project management
- Free parking
- Flexible schedule
1d
Technical Sales Manager - Crushing APAC
FLSmidth, Inc. —Welshpool
- Full-time
- CRM software
- Sales
- Engineering
Shrewsbury Assistant Store Manager
Fatface Corporation —Shrewsbury
- Full-time
- Management
- Sales
- Customer service
- Employee assistance programme
- Employee discount
9d
Store Manager - Convenience Shrewsbury Shropshire
Morrisons —Shrewsbury
- Weekend availability
- Customer service
- Leadership
- School
- Annual leave
- Employee discount
Quick apply
Shop manager
Sense —Shrewsbury
- £13.20 an hour
- Part-time
- Driving
14d
Grocery National Account Manager
Muller Group —Market Drayton
- Full-time
- Hybrid work
- Travel
- Negotiation
- Annual leave
- Employee assistance programme
Night Manager -Wellington
Morrisons —Telford
- Night shift
- Hospitality
- Team management
- Employee discount
Quick apply
4d
Night Manager - Wellington
Morrisons —Telford
- Night shift
- Hospitality
- Team management
- Employee discount
Quick apply
4d
Night Manager
ASDA —Telford
- Weekend availability
- Supervising experience
- In-person
- Retail management
- Annual leave
- Employee assistance programme
Virtual Area Sales Manager - Distribution
Schneider Electric —Telford
- Full-time
- Remote
- Microsoft Outlook
- Sales
- English
- Annual leave
- Life insurance
Branch Manager
Travis Perkins —Telford
- Weekend availability
- Sales
- Communication skills
- Employee discount
8h
Customer and Trading Manager - Nightshift
Sainsbury's —Telford
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
1d
Store Operations Manager
PPG —Telford
- Overtime
- Supervising experience
- IT
- Annual leave
- Employee discount
Quick apply
10d
Senior National Account Manager FTC
Muller Group —Market Drayton
- Full-time
- Leadership
9d
Account Manager
Prodrive —Newport
- Project management
- Communication skills
Customer Team Leader
Co-op —Telford
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
3d
Warehouse Team Leader - Telford
Kraft Heinz Company —Telford
- Management
- Communication skills
1d

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Account Manager
Shoothill Ltd —Shrewsbury
Has B2B account management or client-facing sales experience (Website & Marketing, IT, SaaS or professional services ideal but not mandatory).
£28,000 - £40,000 a year
Quick apply
7d
Business Development Manager (BDM) - Shrewsbury - Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Shrewsbury
A full UK driving license is required with no more than 6 points. Proven track record of success in sales (Field Sales or High Performing Telesales).
£35,875 a year
Quick apply

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Service Delivery Manager

Specialist Network Operations
Oswestry

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
14 days ago

Qualifications

Jira
ITIL Certification
Operations management
Performance management
Analysis skills
Presentation skills
ITIL
Computer networking
Telecommunication
ServiceNow
Leadership
Communication skills

Full job description

Reports to: Head of Service Management

As a Service Delivery Manager (SDM), you will be responsible for the day-to-day delivery and operational performance of services provided to assigned customers or service areas. You will act as the primary operational point of contact, ensuring services are delivered in line with contractual commitments, Service Level Agreements (SLAs), and customer expectations.

The Service Delivery Manager will work closely with Operations, Service Management, Engineering, Project Delivery, and Customer stakeholders to ensure service quality, customer satisfaction, continual improvement, and effective management of operational risks and escalations. This role requires strong stakeholder management skills, operational leadership, and a proactive approach to service excellence.

Key ResponsibilitiesService Delivery Management

Own the operational delivery of services for assigned customers or service portfolios.
Ensure services are delivered in accordance with contractual obligations, SLAs, OLAs, and agreed KPIs.
Monitor service performance and proactively identify service risks, issues, and opportunities for improvement.
Coordinate internal teams to ensure consistent and effective service delivery.
Maintain overall accountability for customer service health and operational stability.

Customer Relationship Management

Act as the primary operational contact for assigned customers.
Build and maintain strong working relationships with customer stakeholders.
Manage customer expectations and ensure effective communication of service performance and ongoing activities.
Drive customer satisfaction through professional engagement and proactive service management.
Represent the customer perspective within operational and service review forums.

Service Reviews & Reporting

Lead regular service review meetings with customers and internal stakeholders.
Produce and present service reports demonstrating SLA performance, KPI achievement, trends, risks, and improvement activities.
Provide performance insights and recommendations to support continual service improvement.
Ensure service reporting remains accurate, timely, and aligned to contractual requirements.

Incident, Problem & Escalation Management

Coordinate operational response to significant service-impacting incidents.
Manage customer communications during major incidents and high-priority service disruptions.
Track incident resolution activities and ensure agreed actions are completed.
Participate in root cause reviews and drive follow-up actions arising from Problem Management activities.
Manage escalations through to satisfactory resolution, ensuring appropriate stakeholder engagement throughout.

Continual Service Improvement

Identify opportunities to improve service quality, efficiency, customer experience, and operational effectiveness.
Maintain a service improvement register and track progress against agreed improvement plans.
Work collaboratively with operational and engineering teams to implement service enhancements.
Support initiatives designed to improve SLA achievement and customer outcomes.

Governance & Risk Management

Ensure service delivery activities comply with defined service management processes and governance standards.
Maintain visibility of operational risks and coordinate mitigation activities.
Support audit, compliance, and reporting activities as required.
Ensure service documentation remains accurate, current, and fit for purpose.

Commercial & Contractual Awareness

Maintain an understanding of customer contractual obligations and service commitments.
Support management of contract deliverables and identify potential service-related risks or opportunities.
Assist with service change requests, contract reviews, and onboarding of new service requirements.
Support achievement of customer retention and growth objectives through excellent service delivery.

Qualifications & Experience

Minimum 3 years' experience in Service Delivery, Service Management, Operations Management, or a related role.
Demonstrable experience managing customer-facing service relationships.
Experience working within ITIL-based service management environments.
Strong understanding of SLA, KPI, and service performance management.
Experience managing operational escalations and major incidents.
Excellent communication and stakeholder management skills.
Strong analytical, organisational, and problem-solving abilities.

Desirable Skills

ITIL Foundation certification.
Experience within Managed Services, Telecommunications, Network Operations, or Technology Services.
Experience with service management tools such as Jira, ServiceNow, Halo, or similar platforms.
Experience leading service reviews and presenting performance information to customers.
Understanding of Continual Service Improvement methodologies.

Why Join Us?

Play a key role in delivering exceptional customer outcomes.
Work closely with operational, engineering, and leadership teams.
Influence service quality, customer satisfaction, and operational excellence.
Be part of a culture focused on continual improvement and customer success.

Job Type: Full-time, Permanent
Work Location: Office Based

Pay: £30,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

delivery manager jobs in shrewsbury, shr

Service Delivery Manager

Account Manager

Project Manager (PMO / Portfolio Delivery)

Technical Sales Manager - Crushing APAC

Shrewsbury Assistant Store Manager

Store Manager - Convenience Shrewsbury Shropshire

Shop manager

Grocery National Account Manager

Night Manager -Wellington

Night Manager - Wellington

Night Manager

Virtual Area Sales Manager - Distribution

Branch Manager

Customer and Trading Manager - Nightshift

Store Operations Manager

Senior National Account Manager FTC

Account Manager

Customer Team Leader

Warehouse Team Leader - Telford

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