We are seeking a dedicated and detail-oriented Expert Recruitment & Governance Officer to join our team at Premier Medical Group.
To proactively support the management of experts, ensuring the expert panel matches operational and customer demand by volume, geographical area, discipline and quality.
To ensure all expert governance is accurate and up to date.
Responsibilities
· Carry out expert governance checks in line with company procedures, highlighting any experts whose registrations/accreditations are not up to date to the Expert Panel and Operational Performance Manager .
· Sourcing and on-boarding new experts to fill identified gaps in the expert portfolio, ensuring the expert is trained in relation to Premier Service Level (SVL) expectations, Premier processes and portal usage where applicable.
· Ensure expert training is continually updated in relation to process and system changes.
· Working with the Expert Panel and Operational Performance Manager, identify under-performing experts, create and implement a performance improvement plan with timescales. Remove under-performing experts where necessary.
· Build and maintain strong relationships with experts.
· Identify resource gaps (location and skills) and contribute to solving such issues.
· Complete quality and venue audits when required.
· Upload Orthopaedic clinics in the CRM system.
· Support the operational teams to resolve customer/claimant complaints.
· Support the Clinical Quality Assurance process.
Behaviours
· Build good working relationships with internal customers.
· Maintain effective and consistent communication channels.
· Take ownership of personal development and progression.
· Work effectively with others to achieve goals and objectives that deliver results.
· Demonstrate a positive, can-do attitude.
Adapt to change and be forthcoming with ideas which bring about improvements.
Core Competencies
· Manage Relationships and Effective Communication
· Change and Innovation
· Ownership and Accountability
· Commercial Awareness
· Be Premier
Person Specification
Education and Qualification
Essential
A good standard of literacy, equivalent to grade 4 (or high 5) or GCSE ‘C’
Desirable
· Customer service NVQ or equivalent Level 2
Business administration NVQ or equivalent Level 2
Experience
Essential
· Is experienced in handling frequent in-bound and
out-bound calls
Has proven administration skills in an office environment
Desirable
Has experience of complaints handling and customer care
Skills and knowledge
Essential
· Is able to use standard Microsoft packages
· Demonstrates good communication skills,
both verbal and written
Demonstrates ownership and the ability to plan time effectively to deliver results
Desirable
Has excellent IT skills with experience of data input and retrieval of information
Behaviour
Essential
· Thinks from the customers’ point of view
· Has a collaborative approach to team work
Has a flexible approach and can adapt positively to change
Desirable
· Is able to act quickly and decisively
· Has an adaptive communication style
Demonstrates excellent assertiveness and influencing skills
Employee benefits
We offer a competitive benefits package including flexible working arrangements, enhanced maternity & paternity, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
If you would like the opportunity to be part of our market leading organisation, please email us your CV today.
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
Kuro Health actively promotes equality of opportunity for all. Diverse perspectives and experiences are important to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.
We want to ensure you are not put at disadvantage during our recruitment process because of a disability, condition, or impairment. If you need reasonable adjustment or a change to be made so that you can make your application, please contact us at [email protected].
We are a Disability Confident Scheme (DCS) employer for candidates with disabilities who meet the minimum selection criteria.
Pay: £25,125.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Sick pay
Ability to commute/relocate:
- Ludlow SY8 1FF: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
