Helpdesk support Work, Jobs in Shrewsbury (with Salaries)

IT Technician
Epson —Telford
- £26,437 a year
- Full-time
- Windows
- Continuous improvement
- Computer networking
Quick apply
IT Development Engineer (Software)
Epson —Telford
- £38,627 a year
- Full-time
- Bachelor's degree
- Computer networking
- Software development
Quick apply
Senior IT Support Technician / Team Lead
Grainger and Worrall —Bridgnorth
- Up to £35,000 a year
- Full-time
- Windows
- Supervising experience
- Travel
- Free parking
New Store Opening - Shift Lead - Food - Ludlow
Marks & Spencer —Ludlow
- £14.47 an hour
- Weekend availability
- Employee discount
Shift Lead - Food - Telford
Marks & Spencer —Telford
- £14.47 an hour
- Temporary
- Employee discount

I want to receive the latest job alerts for helpdesk support in shrewsbury

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Technician

Epson -
Telford

Quick apply

Job details

Full-time
£26,437 a year

Qualifications

GCSE
Windows
Continuous improvement
Computer networking
IT
NVQ
Communication skills
Help desk

Full job description

Job title: I.T. Technician

Department: Information Technology

Reports to: I.T. Senior Engineer

Job location: Telford, Shropshire

Position summary

I.T. Technician works in all areas of I.T. to support business and staff.

Main job functions

To provide all aspects of I.T. Support to staff within the ETL Epson Telford Limited business
To Use, Maintain and support the ongoing development of the IT Heat Helpdesk
To provide operational I.T. Support within the I.T department.
To adhere to Epson's Environment and Quality policies, and ISO 14001 and 9001 management systems.
To Ensure responsible waste management through waste segregation.
To Stay informed about environmental impacts in your role, working to prevent, minimize, and report potential pollution incidents, contributing to our commitment to sustainability.

Note: In addition to these functions, employees are required to carry out such other duties as may reasonably be required.

Duties/responsibilities

IT. Technician provides first line support to the ETL business

Logs all incidents and service requests on the “Heat” helpdesk

Works on IT Projects.

Escalates tasks to third line and to Amsterdam support team

Supports the IT Senior Engineer

Performs a number of general I.T. housekeeping tasks

Documentation

5S activities

All Epson I.T. Staff are expected to demonstrate a number of key competencies.

Customer focus – acts with the customer in mind

Integrity, honesty – treats people with dignity and respect.

Team working with a “Can Do” approach.

Continuous improvement.

Skills required

Broad range of Windows skills Windows 7 Windows 10

Some server skills

Some network skills

Troubleshooting skills

Good personal and communication skills.

Team working

Qualifications

Essential:

GCSE in Maths and English or equivalent
IT NVQ level 2 or equivalent

Experience required

Essential

1 Years’ experience in IT
General I.T. experience
Helpdesk use and call logging

Desirable:

Use of Heat helpdesk

Quick apply

Refine Your Search

helpdesk support jobs in shrewsbury

IT Technician

IT Development Engineer (Software)

Senior IT Support Technician / Team Lead

New Store Opening - Shift Lead - Food - Ludlow

Shift Lead - Food - Telford

I want to receive the latest job alerts for helpdesk support in shrewsbury

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected