It, ai, cyber security & telecoms support desk technician 1st/2nd line. Work, Jobs in Shrivenham, Oxf (with Salaries)

Service Desk Analyst
Serco Plc —Swindon
- £28,330.74 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Employee assistance programme
14h
IT Service Desk Apprentice
QA Apprenticeships —Swindon
- £18,000 a year
- 12 hour shift
- Software troubleshooting
- Customer service
- SharePoint
Data Center Technician , Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Swindon
- 12 hour shift
- Computer Science
- AWS
- Bachelor's degree
14d
Full Stack Software Developer - Junior to Mid Level (Full time)
FleetCheck —Cirencester
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- JavaScript
- Free parking
- Work from home
Quick apply
5d
IT Service Desk Analyst
Alexander Mann Solutions (AMS) —Swindon
- £14.29 an hour
- Full-time
- Computer literacy
- IT
- Communication skills
4d
AI Data Adventurer Internship
Global Water Intelligence —Oxford
- £14.50 an hour
- Full-time
- University
- AI
- Internship
6d
Video Data Capture for AI in Construction (Flexible, 1 Day/Week)
CloudFactory —Oxford
- Part-time
- Construction experience
- Communication skills
Quick apply
Middle East & Central Asia Editor
Global Water Intelligence —Oxford
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
4d
Data Centre Technician, Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Swindon
- 12 hour shift
- AWS
- Travel
- Mentoring
IT Support Officer
University of Oxford TSS —Oxford
- £16.92 an hour
- Temporary
- Windows
- Communication skills
eLearning Content Developer
Flourish —Newbury
- £32,000 a year
- Hybrid work
- JavaScript
- Communication skills
- HTML
- Annual leave
- Employee assistance programme
14h
IT Compliance Analyst
UK Atomic Energy Authority —Culham
- £48,290 a year
- Full-time
- PMP
- IT
- Annual leave
- Employee assistance programme
5d
VodafoneThree - Associate Agentic Engineer
Vodafone —Newbury
- Full-time
- Hybrid work
- APIs
- IT
- AI
- Employee discount
15h
IT and Infrastructure Manager
University of Oxford —Oxford
- £39,424 - £47,779 a year
- Weekend availability
- Hybrid work
- IT
- Leadership
- Communication skills
IT Project Manager
English Heritage —Swindon
- From £48,245 a year
- Call to connect
- English
- Employee assistance programme
- Employee discount
3d
SEO Specialist
ZPos —Swindon
- £30,000 - £39,000 a year
- Full-time
- Communication skills
- HTML
- Annual leave
- Employee discount
Quick apply
2nd Line IT Support Engineer
Open Cosmos —Didcot
- Hybrid work
- English
- Scripting
- SharePoint
Manual Test Engineer - Telecom
Capgemini —Abingdon
- Azure
- Engineering
- SQL
- Employee assistance programme
3d
Lead Administrator-DEF Academy Services
Serco Plc —Swindon
- £26,109.58 a year
- Full-time
- Hybrid work
- AI
- Communication skills
- Time management
- Employee assistance programme
11d
Systems Analysis & Simulations Engineer
Archangel Lightworks —Oxford
- Full-time
- Microsoft Outlook
- Analysis skills
- Python
- Annual leave
- Work from home
Quick apply

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it, ai, cyber security & telecoms support desk technician 1st/2nd line. jobs near shrivenham, oxf

Service Desk Analyst

Serco Plc -
Swindon

Apply Now

Job details

Full-time
£28,330.74 a year
14 hours ago

Benefits

Company pension
Employee assistance programme
Paid volunteer time

Qualifications

Customer service
Windows
Active Directory

Full job description

Service Desk Analyst

Location: Defence Academy of the United Kingdom, Shrivenham, SN6 8LA,

Salary: £28,330.74 plus excellent benefits

Schedule: Perm/FT/37 Hours

Ready to impact a better future?

As a Service Desk Analyst in our Defence Academy team, you’ll be the first point of contact for colleagues and customers seeking support across ICT, facilities and logistics services. You’ll help resolve issues quickly, create impactful solutions, and ensure people can access the services they need to succeed

Our work touches lives every day, and this role plays a vital part in keeping essential services running smoothly. By delivering excellent customer service, solving problems, and building trust with users across the Defence Academy, you’ll make a positive impact on communities while helping us impact a better future. There’s plenty of headroom for people to grow, develop new skills, and contribute to continuous innovation.

What you’ll do as a Service Desk Analyst

Handle telephone calls, emails, self-service requests, and face-to-face enquiries through the Service Desk.
Log, manage, prioritise, and track incidents and service requests using the appropriate helpdesk systems.
Carry out first-line diagnosis and resolution of incidents wherever possible
Escalate unresolved issues to second-line support teams and monitor progress against service level agreements.
Create and maintain user accounts within Active Directory and related systems following established procedures.
Support continuous improvement by identifying customer needs, sharing insights, and contributing to service performance reporting.

Does this sound like you?

You have excellent customer service skills and a professional telephone manner.
You communicate clearly and confidently, both verbally and in writing.
You take a methodical approach to problem-solving and decision-making.
You’re comfortable working in a Microsoft Windows environment and are keen to continue developing your IT skills.
You thrive in fast-paced customer-facing environments and can adapt to changing priorities.

What we offer

Competitive holiday package

Up to 6% contributory pension scheme
Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Let’s impact a better future, together. Apply today.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected].

defencejobs

Apply Now

Refine Your Search

it, ai, cyber security & telecoms support desk technician 1st/2nd line. jobs in shrivenham, oxf

Service Desk Analyst

IT Service Desk Apprentice

Data Center Technician , Operations, IT, & Support Engineering

Full Stack Software Developer - Junior to Mid Level (Full time)

IT Service Desk Analyst

AI Data Adventurer Internship

Video Data Capture for AI in Construction (Flexible, 1 Day/Week)

Middle East & Central Asia Editor

Data Centre Technician, Operations, IT, & Support Engineering

IT Support Officer

eLearning Content Developer

IT Compliance Analyst

VodafoneThree - Associate Agentic Engineer

IT and Infrastructure Manager

IT Project Manager

SEO Specialist

2nd Line IT Support Engineer

Manual Test Engineer - Telecom

Lead Administrator-DEF Academy Services

Systems Analysis & Simulations Engineer

I want to receive the latest job alerts for it, ai, cyber security & telecoms support desk technician 1st/2nd line. in shrivenham, oxf

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