Operations analyst Work, Jobs in Shurdington, Gls (with Salaries)

EDR Operations Analyst
Accenture —Cheltenham
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
3d
Supply Chain Planning Analyst
Northrop Grumman —Cheltenham
- Travel
- Contracts
- IT
SIOP Analyst
Ontic —Staverton
- Full-time
- ERP systems
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
6d
Governance Analyst - Insurance
G MASS —Gloucester
- Hybrid work
- Organisational skills
Quick apply
Operational Governance Senior Analyst
PoloWorks —Cheltenham
- Hybrid work
- Organisational skills
- Financial services
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d

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Customer Assistant
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Work From Home - On Your Terms
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Work From Home - On Your Terms Struggling to find flexible work that fits around your life? Whether you're: A stay-at-home parent Managing health…
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operations analyst jobs near shurdington, gls

EDR Operations Analyst

Accenture -
Cheltenham

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Job details

Full-time
3 days ago

Qualifications

ITIL Certification
Customer service
ITIL
IT support
IT
Cybersecurity
CompTIA Security+
Communication skills

Full job description

EDR Operations Analyst

Location: Cheltenham (hybrid 2 days on site)

Career Level: Analyst/ Senior Analyst

Please Note: Any offer of employment is subject to satisfactory BPSS and the candidate being granted a level of security clearance which typically requires 5 years continuous UK address history, usually including no periods of 30 consecutive days or more spent outside of the UK. Note: The above information relates to a specific client requirement

Purpose

The EDR Operations Analyst provides first-line support across endpoint security operations and IT Service Desk activities. The is responsible for triaging low-priority Microsoft Defender alerts, performing routine EDR platform administration, managing service tickets, and escalating security incidents where appropriate.

Key Responsibilities

Perform Level 1 triage of Microsoft Defender for Endpoint alerts.
Investigate and close low-risk alerts in line with documented procedures.
Escalate suspicious or complex incidents to senior analysts or the client.
Carry out routine EDR administration, including device management and user access requests.
Manage and resolve IT Service Desk tickets within agreed SLAs.
Provide first-line support to end users and maintain accurate ticket records.
Follow established operational and security procedures.

Essential Skills & Experience

Experience in an IT Service Desk, IT Support, or similar support environment.
Exposure to Microsoft Defender for Endpoint or another EDR platform.
Understanding of basic cybersecurity and incident triage concepts.
Experience working with ticketing/ITSM systems.
Strong communication and customer service skills.
Ability to prioritise workload and follow documented processes.

Desirable Skills & Experience

Experience within a SOC or cybersecurity team.
Exposure to Microsoft Defender, Sentinel, or Microsoft 365 Security tools.
Knowledge of endpoint security technologies.
ITIL Foundation, SC-900, Security+, or similar certifications.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

Accenture reserves the right to close the role prior to this date should a suitable applicant be found. #LI-EU

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operations analyst jobs in shurdington, gls

EDR Operations Analyst

Supply Chain Planning Analyst

SIOP Analyst

Governance Analyst - Insurance

Operational Governance Senior Analyst

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