Join Oxleas NHS Foundation Trust as an Adult ADHD Operational Support Manager and play a key role in delivering high-quality, patient-centred care within a growing specialist service.
This dynamic Band 7 role supports the Operational and Clinical Lead and wider senior team in managing service performance, improving patient pathways, and ensuring effective systems for referrals, waiting lists, and demand and capacity management. You will lead on data analysis, performance reporting, and quality improvement initiatives, using insight to drive service development and meet NHS targets.
Working closely with clinical, managerial, and external partners, you will support service redesign, oversee projects, and contribute to business planning. The role also includes staff management, budget support, and responsibility for governance and data quality.
This is an excellent opportunity for an experienced, analytical, and proactive leader passionate about improving mental health services and patient experience.
Provide operational and business support to the Adult ADHD Service, working closely with the Operational and Clinical Lead and Senior Management Team to ensure effective service delivery.
Monitor service performance using complex data and produce reports on key NHS targets, including demand and capacity, waiting times, and service activity.
Lead on waiting list and referral management processes, supporting improvements to patient pathways and access to care.
Drive quality improvement initiatives, audits, and service redesign projects to deliver measurable and sustainable improvements.
Support business planning, including development of service plans and contribution to the Local Delivery Plan (LDP).
Contribute to budget monitoring and ensure effective use of resources within the service.
Line manage staff, including supervision, performance management, training and recruitment.
Ensure high standards of governance, data quality, and information management, including oversight of complaints handling.
Work collaboratively with clinicians, senior leaders, and external stakeholders to support service development and improvement.
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
We’re Kind
We’re Fair
We Listen
We Care
Please read the attached job description and person specification for more details about the role and responsibilities.
