Process lead Work, Jobs in Sidcup, Gtl (with Salaries)

Customer Service Manager
Restore PLC —Dartford
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Senior Incident Mangement & Resilience Lead
Applied Resilience —Reigate and Banstead District
- From £65,000 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
Quick apply
HR Manager
CST Training LTD —London
- £50,000 - £60,000 a year
- Full-time
- Management
- Supervising experience
- Human resources
- Free parking
Quick apply
Senior Industrial Process Lead
Ossaily Industries Ltd. —London
- £88,000 a year
- Full-time
- Schematics
- Engineering
- Analysis skills
- Health & wellbeing programme
Quick apply
18h
Shift Lead
B&Q —Sidcup
- £29,257.41 a year
- Part-time
- Annual leave
- Employee assistance programme
2d
PMO Lead - Transmission & Distribution
LOCKROSE Limited —Holborn
- £70,000 - £90,000 a year
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Business
- Annual leave
Quick apply
Contracts Lead
Gatwick Airport Limited —Gatwick Airport
- From £98,000 a year
- Hybrid work
- Microsoft Outlook
- No degree
- Contracts
- Free parking
- Employee discount
14d
Fundraising Operations Lead
Scope —London
- £50,133 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Work from home
- Employee discount
10d
PMO Manager
Imperial College London —South Kensington
- £57,785 - £69,365 a year
- Full-time
- Analysis skills
- Organisational skills
- Agile
- Annual leave
12d
Attendance and Exclusion Lead
Lift Schools —London
- £50,000 - £55,000 a year
- Full-time
- Travel
- School
4d
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Faculty Operations and Projects Officer
Imperial College London —South Kensington
- £46,614 - £56,345 a year
- Full-time
- Hybrid work
- Analysis skills
- University
- Continuous improvement
- Annual leave
Supply Chain Manager
Metropolitan Police —Sidcup
- £62,310 a year
- Full-time
- Management
- English
- Organisational skills
Parking Services Manager
Maidstone Borough Council —Maidstone
- £62,909 - £71,431 a year
- Full-time
- Hybrid work
- Management
- Team management
- Communication skills
- Free parking
- Work from home
9d
Science Education & Innovation Lead
Tropic Skincare —Croydon
- From £70,000 a year
- Hybrid work
- Doctoral degree
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Global Process Lead
Deliveroo —London
- Full-time
- Hybrid work
Process, Automation and Transformation Lead
RELX —London
- Full-time
- Continuous improvement
- AI
- Employee assistance programme
- Employee discount
Operations Manager
Dynamic Force Guarding —Barking
- £32,251.11 - £52,250.00 a year
- Full-time
- Bilingual
- Sales
- Merchandising
- Free parking
- Sick pay
Quick apply
Operational Careers Hub Lead
Commercial Services Group —Aylesford
- £42,883 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Quick apply
11d
Lead Analyst, Customer Service Analytics
Angi —London
- £81,000 - £110,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Salesforce
Quick apply

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Customer Service Manager

Restore PLC -
Dartford

Apply Now

Job details

Permanent
£50,000 a year

Benefits

Free parking
Annual leave
Employee assistance programme
On-site parking

Qualifications

Customer service
Continuous improvement
B2B
Leadership
Communication skills

Full job description

About The Role

Role: Customer Services Manager
Location: Greater London
Salary:£50,000 per a year
Hours a week: 37.5 hours
Days of work: Monday to Friday
Contract type: Permanent

This isn’t your typical management role. As a Customer Services Manager, you’ll take ownership of the entire customer service function, leading a high-performing team and ensuring exceptional service delivery across all customer touchpoints. You’ll play a key role in shaping the customer experience, driving continuous improvement, and acting as the escalation point for complex or high-impact issues.

This role is ideal for someone who thrives in a fast-paced, customer-centric environment and is passionate about delivering service excellence while developing and empowering their team.

Duties & Responsibilities:

Service Delivery & Customer Experience:

Ensure all customer enquiries, requests, and complaints are handled effectively and resolved within agreed timescales
Act as the escalation point for complex or high-impact customer issues
Maintain high levels of customer satisfaction and retention through proactive service management
Develop and implement customer service policies, procedures, and standards

Team Leadership & Performance:

Lead, coach, and develop the customer services team to achieve high performance
Set clear objectives and KPIs (e.g. response time, resolution rate, CSAT) and monitor performance against targets
Conduct regular performance reviews and implement training and development plans
Manage recruitment, resource planning, and team capacity

Operational Management:

Oversee daily operations of the customer service function, ensuring efficiency and consistency
Establish workflows and processes to optimise productivity and service quality
Ensure compliance with company policies, procedures, and regulatory requirements

Performance & Continuous Improvement:

Monitor and analyse customer service performance data and trends
Use customer feedback and insights to drive process improvements
Prepare and present regular KPI and performance reports to senior management

Stakeholder Management:

Build strong relationships with key customers and internal stakeholders including operations, sales, and finance
Collaborate cross-functionally to resolve service issues and improve the customer journey

About you:

Proven experience in a customer service management or leadership role, ideally within a B2B environment
Strong leadership skills with the ability to inspire, engage, and influence teams at all levels
Passionate about customer experience with a customer-centric mindset
Analytical and data-driven, with experience using performance metrics to inform decisions
Excellent communication and interpersonal skills, with the ability to build strong working relationships
Strong problem-solving skills and ability to manage complex challenges effectively
Experience implementing process improvements or leading change initiatives

Some of our benefits include:

Annual Leave – 25 days + bank holidays
Life Assurance – 2x basic annual salary
Bereavement Counselling – Support during difficult times
Free Onsite Parking
Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)

About Us

Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.

Apply Now

Refine Your Search

process lead jobs in sidcup, gtl

Customer Service Manager

Senior Incident Mangement & Resilience Lead

HR Manager

Senior Industrial Process Lead

Shift Lead

PMO Lead - Transmission & Distribution

Contracts Lead

Fundraising Operations Lead

PMO Manager

Attendance and Exclusion Lead

Head Of Customer Experience

Faculty Operations and Projects Officer

Supply Chain Manager

Parking Services Manager

Science Education & Innovation Lead

Global Process Lead

Process, Automation and Transformation Lead

Operations Manager

Operational Careers Hub Lead

Lead Analyst, Customer Service Analytics

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