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Job Description:
Job Location: Marken, Alexandra House, 21 Clifton Hall Road, Edinburgh, EH28 8PW
Work Schedule: Monday to Friday - 40 hours per week, various shift patterns, including weekend coverage when required
Job Purpose: To provide an enhanced level of Customer Services and operational support. Customer Service Associates will deal with shipment specific and other service-related issues.
Main Duties and Responsibilities:
- Booking and processing requests within the Marken internal database, generating and verifying shipping documentation where applicable
- Monitoring all shipments daily to ensure that shipments are collected and delivered within agreed time frames
- Working with customers, internal and external, on a daily basis with the aim of developing an excellent working relationship
- Working with shippers to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility
- Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met
- Working with all Marken offices and Local Service Providers to ensure logistics transfer is handled efficiently thus meeting desired turnaround times
- Entering clinical trial sites into the Marken internal database
- Answering and dealing with general telephone and email requests
- Preparing, verifying and distributing country specific project documentation
- Attending customer meetings and teleconferences when required
Specialised Knowledge and Requirements:
- Skilled in the use of Microsoft Suite - Excel, Word, and Outlook
- Good working knowledge of computers - Internet/Intranet, Teams
- Thorough understanding of Aviation and Airline networks
- Excellent communication skills with the ability to influence others
- Team player mentality with the ability to work on own initiative
- Excellent problem solving and prioritization skills
- Flexibility in working hours, including weekend coverage as required
Employee Type:
Permanent
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