Team supervisor Work, Jobs in Sighthill, Edh (with Salaries)

Customer Services Lead Agent (KLM/AF)
Swissport International AG —Edinburgh
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Management
4d
Customer Care Supervisor
UPS —Edinburgh
- Full-time
19h
Assistant Manager
Glendola Leisure —Edinburgh
- £37,550 a year
- Full-time
- Hospitality
- Bar
- Hotel
- Annual leave
- Employee assistance programme
Quick apply
10d
Team Member
Flip Out Livingston —Livingston
- Up to £12.71 an hour
- 8 hour shift
- Childcare
- Sales
- Customer service
- Employee assistance programme
Quick apply
8d
Operations Manager - Residential and Cleaning Services
Heriot Watt University —Edinburgh
- £47,389 - £58,225 a year
- Weekend availability
- Management
- Microsoft Office
- Team management
- Annual leave
- Flexible schedule
1d
Event staff- Genesis Scottish Open 2026
The Combined Services Provider —Edinburgh
- £14.25 an hour
- Full-time
- Customer service
- Driving
- Communication skills
- Flexible schedule
Quick apply
Senior Transport Officer - Waverley Court
City of Edinburgh Council —Edinburgh
- £47,639 - £56,392 a year
- Full-time
- Customer service
- Agile
- Communication skills
11d
Duty Manager
OCS Group —Edinburgh
- Rotating shift
- Remote
- Management
- Customer service
Quick apply
Sales - Sales Advisor - UK
New Look —Edinburgh
- Part-time
- Microsoft Word
3d
Housing Supervisor - North East Locality Office
City of Edinburgh Council —Edinburgh
- £34,452 - £40,501 a year
- Full-time
8d
Supervisor
Holland & Barrett —Edinburgh
- £14 an hour
- Part-time
- Customer service
- Leadership
- Store discount
- Annual leave
7d
Process Operator
Veranova L P —Edinburgh
- Full-time
- APIs
- Annual leave
- Life insurance
Quick apply
3d
Part Time Supervisors, Tommy Hilfiger - Edinburgh (32 hours)
Tommy Hilfiger —Edinburgh
- Part-time
- Management
- Maintenance
- Communication skills
Duty Manager
ABM UK —Edinburgh
- £39,000 a year
- Full-time
- Customer service
- English
- Organisational skills
- Employee discount
Quick apply
Bar Supervisor
Hotel Indigo Edinburgh Princes Street - Juniper —Edinburgh
- Full-time
- Hospitality
- Bar
- Hotel
- Annual leave
- Employee assistance programme
Quick apply
Front Office Night Supervisor
The Balmoral —Edinburgh
- £27,000 - £32,000 a year
- Weekend availability
- Customer service
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Catering Supervisor
EQUANS —Edinburgh
- £31,511 a year
- Weekend availability
- Management
- Leadership
- Annual leave
- Employee assistance programme
Retail Supervisor
Johnstons of Elgin —Edinburgh
- From £27,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
11d
Sales Assistant (Bear Builder) - Seasonal Summer Temp
Build-A-Bear Workshop —Edinburgh
- Temporary
- Guest services
Linen Porter
Virgin Hotels —Edinburgh
- Full-time
- Hotel
- In-person
- Hotel experience
- Annual leave
- Employee assistance programme
Quick apply
13d

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Customer Services Lead Agent (KLM/AF)

Swissport International AG -
Edinburgh

Apply Now

Job details

Full-time | Fixed term contract
4 days ago

Qualifications

Microsoft Powerpoint
Microsoft Excel
Management
Customer service
GCSE
English
Microsoft Office
Continuous improvement
Organisational skills
Leadership
Communication skills

Full job description

Overview:

Job Summary

Customer Services Lead Agent for AF/KLM.

Contract: Fixed term until 31/10/2026

To provide professional supervision on a shift basis to the Passenger Service team to ensure the highest standards of quality, customer service, punctuality and health & safety are maintained.

This role will be a secondment for internal applicants.

Responsibilities:

Job Responsibilities

Lead, motivate and organise the Customer Service Agents on shift to ensure that Airline quality and punctuality standards and Swissport performance standards are met in the most cost effective-fashion.
Review the performance of all agents on shift, to identify areas for improvement, to provide immediate training and to refer for further training where appropriate, to maintain the highest level of effectiveness and professionalism.
Act as the first line contact for all staff on shift, in order to help staff solve problems accurately and with customer and Swissport guidelines.
To act as a role model in all dealings with others and to ensure new staff are coached and supported to reach optimum performance as quickly as possible, in order to aid retention and development of staff.
To deal effectively with passengers ineligible to fly or causing difficulties, in a professional effective manner, in order to minimise disruption on station or delay to normal activities.
To consistently work in a safe and effective manner, to ensure that any action taken does not cause a risk either to themselves or any other party. To promptly implement appropriate emergency procedures as required and report all safety and security risks, promptly and through the correct channels.
Forge professional and effective working relationships with own team, supervisors, airline customers and their representatives, in order to maintain and develop Swissport's reputation. To willingly share knowledge and own experience with colleagues and act in a cooperative manner to ensure customer service is continuously improved.
Consistently demonstrate a high standard of appearance and time keeping, in order to maintain the visual and professional status of Swissport
Undertake additional duties assigned by the Duty Manager or Service Delivery Manager.
Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
Ensure all safety and security processes and procedures are complied with at all times
Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities
Any other duties that may be required

Qualifications:

Qualifications and Competencies

In possession of at least three GCSE’s / O Level or Leaving Cert (and equivalent)
Microsoft Office (Excel, Work, PowerPoint) skills and experience required
Minimum 1 years' experience or equivalent in a Customer Service role
Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
Ability to speak and understand the English language
Ability to travel to the airport at times where public transport is not available
Excellent communication skills (written and verbal)
Must be able and willing to type and learn airline specific computer systems
Ability to follow processes and procedures and apply flexible approach when required
Willingness to work in inclement weather if required
Passionate about customer service
Leadership and people management skills
A proven ability to problem solving and decision-making experiences.
Planning, organisational skills with effective communication skills both verbally and written
Commitment to continuous improvement and must have relevant work experience
Self-motivated and able to work independently
Previous experience working in an aviation environment is desired
Ability to speak additional languages is desired
A good understanding of all regulatory and recommended procedures that relate to the airport environment

Apply Now

Refine Your Search

team supervisor jobs in sighthill, edh

Customer Services Lead Agent (KLM/AF)

Customer Care Supervisor

Assistant Manager

Team Member

Operations Manager - Residential and Cleaning Services

Event staff- Genesis Scottish Open 2026

Senior Transport Officer - Waverley Court

Duty Manager

Sales - Sales Advisor - UK

Housing Supervisor - North East Locality Office

Supervisor

Process Operator

Part Time Supervisors, Tommy Hilfiger - Edinburgh (32 hours)

Duty Manager

Bar Supervisor

Front Office Night Supervisor

Catering Supervisor

Retail Supervisor

Sales Assistant (Bear Builder) - Seasonal Summer Temp

Linen Porter

I want to receive the latest job alerts for team supervisor in sighthill, edh

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