customer advocate Work, Jobs in silsoe, bdf (with Salaries)

Customer Success Manager
Total IT Technology Solutions Ltd —Bedford
- £27,000 - £30,000 a year
- Full-time
- CRM software
- Microsoft Office
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply
Customer Representative - Luton
Nationwide Building Society —Luton
- From £25,250 a year
- Temporary
- Customer service
- Banking
10d
Customer Representative - Milton Keynes
Nationwide Building Society —Milton Keynes
- From £25,250 a year
- Full-time
- Customer service
- Banking
2d
User Researcher - Digital Services
The Open University —Milton Keynes
- £38,784 - £46,049 a year
- Full-time
- Hybrid work
- University
- Agile
Supported Living Scheme Lead – Mental Health
Bedfordshire Supported Housing Ltd —Bedford
- £33,150 a year
- Full-time
- Leadership
- Annual leave
- Referral programme
10d
Human Factors Engineering Manager
Lockheed Martin Corporation —Ampthill
- Full-time
- Employee assistance programme
- Employee discount
6d
Customer Service Advocate Dispatcher
Leica Microsystems —Milton Keynes
- Full-time
- Salesforce
- IT
- In-person
10d
Application Support Analyst
Solifi —Milton Keynes
- Up to £2,500 a week
- Full-time
- Bachelor's degree
- IT
- Communication skills
- Free parking
- Life insurance
2d
Customer Service Advisor
Allica Bank —Milton Keynes
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Customer service
- Financial services
- Banking
Sales - Supervisor
New Look —Bedford
- Part-time
- Microsoft Word
- Communication skills
Lifeguard
GLL —Biddenham
- £13.45 an hour
- Part-time
- Customer service
- Supervising experience
- Employee discount
- Flexible schedule
Contract Manager
Leonardo UK Ltd —Luton
- £59,000 - £70,000 a year
- Full-time
- Hybrid work
- Contracts
- Communication skills
- Flexible schedule
- Referral programme
Procurement Business Partner
NHBC —Milton Keynes
- £55,000 - £59,500 a year
- Hybrid work
- In-person
- Annual leave
- Employee discount
Client Services Coordinator (UK Wholesale)
Ingram Content Group —Deanshanger
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Sales Executive
Endeavour Automotive Group —Letchworth
- £20,000 a year
- Weekend availability
- Communication skills
- Life insurance
Digital Product Owner
easyJet —Luton Airport
- Full-time
- Hybrid work
- Product management
- APIs
- Communication skills
Administrative Analyst
Places for People —Hoddesdon
- £26,318.31 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
9d
Customer Success Manager
VitalSource —Milton Keynes
- Full-time
- Hybrid work
- Spanish
- Salesforce
- English
- Employee assistance programme
Quick apply
Audience Manager
TUI —Luton
- Full-time
- Hospitality
- Marketing
- SQL
3d
Cyber Security Engineer
Leidos —Huntingdon
- £47,600 - £61,000 a year
- Full-time
- DevOps
- Administrative experience
- Travel
- Annual leave
- Work from home

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Customer Success Manager

Total IT Technology Solutions Ltd -
Bedford

Quick apply

Job details

Permanent | Full-time
£27,000 - £30,000 a year

Benefits

Health & wellbeing programme
Private dental insurance
Annual leave
Company events
Private medical insurance
Referral programme
On-site parking

Qualifications

CRM software
Microsoft Office
Customer relationship management
Account management
Communication skills
Negotiation

Full job description

Company Profile

Total IT is an award-winning technology services and systems integration business founded in 2006, with offices in Bedford, London, and Dubai. We operate at the intersection of IT, cyber security, networks, and smart building technology, supporting some of the largest and most complex commercial buildings in the United Kingdom, alongside a growing portfolio of international clients.

Overview of the position: This role requires a unique blend of relationship management, strategic planning, and problem-solving skills to ensure the success and satisfaction of our clients. The ideal candidate will be passionate about delivering exceptional service, possess excellent communication skills, and thrive in a fast-paced environment. This individual will champion our core values of flexibility, quality, knowledge, and teamwork.

Experience:

Proven experience in client success management, account management, or similar role.
Strong understanding of customer relationship management principles and practices.
Excellent communication, negotiation, and presentation skills.
Ability to prioritise and manage multiple tasks and projects simultaneously.
Analytical mindset with the ability to interpret data and trends to drive decision-making.
Proficiency in CRM software and Microsoft Office suite.
Experience in the Technology Sector is a plus.

Duties and KPIs:

Client Relationship Management:
Develop and maintain strong, long-lasting relationships with key clients.
Act as the primary point of contact for key client enquiries, requests, and escalations.
Conduct regular check-ins and meetings to understand client needs and objectives.
Proactively anticipate key client concerns and address them effectively.
Strategic Account Management:
Collaborate with clients to develop strategic account plans aligned with their business goals.
Identify opportunities for growth and expansion within existing client accounts.
Work cross-functionally with Customer Service, and Service teams to deliver value-added solutions to clients.
Onboarding and Training:
Facilitate the onboarding process for new clients, ensuring a smooth transition and alignment with their expectations.
Provide training and support to clients on our products/services, ensuring they maximise their usage and value.
Performance Analysis and Reporting:
Monitor key performance metrics and KPIs to assess client satisfaction and identify areas for improvement.
Prepare regular reports and presentations for clients, showcasing progress, achievements, and areas for optimisation.
Issue Resolution and Escalation Management:
Act as a liaison between key clients and internal teams to resolve issues or concerns in a timely manner.
Escalate complex issues to appropriate stakeholders and follow up to ensure resolution and client satisfaction.
Renewal and Upsell Management:
Proactively engage with key clients to renew contracts and subscriptions, driving retention and revenue growth.
Identify upsell opportunities based on client needs and usage patterns, collaborating with sales teams to capitalise on them.
Client Advocacy and Feedback:
Serve as a client advocate within the organisation, representing their interests and championing their success.
Gather client feedback and insights to inform product development and service enhancements.

Location: Bedford, Bedfordshire

Client location:International and National customer base but the majority are based in and around London.

Day to day Communication: Clients, Professional Service& Customer Service Teams.

Travel: From a day-to-day perspective, this role will require you to commute only to/from our head office where the role will be

Additionally, you may be required to travel as and when necessary to:

- Our London office when required (for training or if the Head

Office becomes unavailable)

- Other regional offices (both existing and new for reasons similar

to the above)

- To clients across the Southeast (and in some cases

nationally) and when deemed as a requirement of the role

Company Benefits:

30 Days annual leave plus 1 day, 2 weeks either side of your Birthday
Great working environment within a friendly team
Private healthcare including 24-hour GP access
Mental health & wellbeing programmes
Audio, optical & dental cover
Up to 10 days of relevant training per year
A tailored professional and personal development plan
High performance computers for all employees
Friendly, supportive, and professional working environment

Our Recruitment Process:

Stage 1: Telephone screening (10–15 minutes) with HR TeamStage 2: Teams or in-person interview with Head of Business DevelopmentStage 3: Face-to-face interview with Head of Business Development & HR Manager
Stage 4: Offer discussion with HR ManagerFinal Stage: Offer letter and agreed start date — welcome to Total IT

Why Work at Total IT: Join us and be greeted by “great people” in an atmosphere that makes you want to come into work each day! Expect a warm welcome, fair and professional treatment, and top-up training to help you meet your goals.

Why work at Total IT

A recent team survey gives you an insight into the work life here at Total IT:

"Great people", "The atmosphere makes me want to come into work each day!"

Joining us on this role, expect a warm welcome, and to be treated fairly and professionally with top-up training to help you meet your own goals.

Pay: £27,000.00-£30,000.00 per year

Benefits:

Company events
Health & wellbeing programme
On-site parking
Private dental insurance
Private medical insurance
Referral programme

Work Location: In person

Quick apply

Refine Your Search

customer advocate jobs in silsoe, bdf

Customer Success Manager

Customer Representative - Luton

Customer Representative - Milton Keynes

User Researcher - Digital Services

Supported Living Scheme Lead – Mental Health

Human Factors Engineering Manager

Customer Service Advocate Dispatcher

Application Support Analyst

Customer Service Advisor

Sales - Supervisor

Lifeguard

Contract Manager

Procurement Business Partner

Client Services Coordinator (UK Wholesale)

Sales Executive

Digital Product Owner

Administrative Analyst

Customer Success Manager

Audience Manager

Cyber Security Engineer

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