1st line it support analyst Work, Jobs in Silverstone, Nth (with Salaries)

1st Line IT Support Analyst
Bright Horizons —Northampton
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Employee discount
Quick apply
3d
Second Line Technical Support Analyst
Kinetic Software —Milton Keynes
- £32,000 - £39,000 a month
- Hybrid work
- Azure
- SQL
- Communication skills
- Employee assistance programme
- Employee discount
HR Business Analyst Graduate
Mercedes AMG High Performance Powertrains —Brixworth
- £33,000 a year
- Microsoft Office
- Administrative experience
- Analysis skills
- Annual leave
- Employee discount

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1st Line IT Support Analyst

Bright Horizons -
Northampton

Quick apply

Job details

Full-time
From £25,000 a year
3 days ago

Benefits

Employee discount

Qualifications

Customer service
Windows
Microsoft Office
ITIL
Remote access software
Computer networking
TeamViewer
Citrix
Communication skills
Active Directory

Full job description

Job Title: 1st Line IT Support Analyst

Salary from: £25k

Full Time /37.50 hours per week – shift pattern between 8am-6pm / Hybrid working

Training and weekly working will be from our HO in Northampton

Closing Date: 7th July or until the right candidate is hired

Purpose of Role:

This role will assist in the running of an efficient IT Service Desk, ensuring the support tickets are handled in a swift manor and escalated where applicable. Our Service Desk provides support for over 300 Nursery locations across the UK , as well as Support Staff and other colleagues around the world in the USA, Netherlands, India and Australia too! The successful candidate will be confident and organised and able to adeptly handle a diverse and dynamic workload. You will have an excellent working knowledge of Microsoft desktop products, whilst possessing an interest in delivering new technologies. For the candidate to be successful they must have a methodical approach to providing technical support and be able to demonstrate a high level of customer service and to be confident in providing basic end-user training for all colleagues at all levels of the company.

What We Can Offer You

Our benefits include but are not limited to.
Flexible working and holiday entitlements
Discounted childcare in one of our nurseries
Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more
Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life

Why Bright Horizons?

Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence – with 98% of our 270+ portfolio being rated Good or Outstanding by Ofsted.

We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.

Responsible For:

First point of contact for telephone and onsite support requests for customers throughout the business
Answer, respond to and if necessary, to create IT service requests via a ticketing system or phone
Provide 1st contact technical problem analysis and resolution of client issues with the aid of available Service Desk tools (e.g. Kaseya, TeamViewer, FAQs)
Where necessary escalate calls to the appropriate Tier
Maintain a high degree of customer service for all support queries and adhere to all service management principles, KPI’s and SLA’s
Remote support of users in a Citrix environment
Experience of troubleshooting, supporting or maintaining Windows and other PC and virtual environments
Travel will be necessary from time to time (travel expenses paid for)

Essential Experience:

Experience working in similar role
Ticketing systems
Service Desk - Tier 1
Office 365 / 2016
Windows 10 / 11
Active Directory
Exchange Admin Centre

Experience Desirable:

ITIL Processes
Triaging
Basic Knowledge of Networking
Hardware Troubleshooting
Customer Service Orientated – via all mediums.
Technical Curiosity

Qualifications

Relevant education in an IT area
Microsoft certifications (desirable but not essential)

Personal Attributes

Strong interpersonal skills
Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
Experience at working both independently and in a team-oriented, collaborative environment is essential
Reacts to project adjustments and alterations promptly and efficiently
Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines
Persuasive, encouraging, and motivating
Strong written and oral communication skills
Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.

Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed.

We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants.

Proud to be a Great Place to Work for 20 years. Apply today!

We look forward to receiving your application.

We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants.

Proud to be a Great Place to Work for 20 years. Apply today!

We look forward to receiving your application!

Quick apply

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1st line it support analyst jobs in silverstone, nth

Second Line Technical Support Analyst

HR Business Analyst Graduate

I want to receive the latest job alerts for 1st line it support analyst in silverstone, nth

Explore jobs in more locations

Job Title: 1st Line IT Support Analyst

Salary from: £25k

Full Time /37.50 hours per week – shift pattern between 8am-6pm / Hybrid working

Training and weekly working will be from our HO in Northampton

Closing Date: 7th July or until the right candidate is hired

Purpose of Role:

What We Can Offer You

Our benefits include but are not limited to.

Flexible working and holiday entitlements

Discounted childcare in one of our nurseries

Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more

Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life

Why Bright Horizons?

Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence – with 98% of our 270+ portfolio being rated Good or Outstanding by Ofsted.

We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.

Responsible For:

First point of contact for telephone and onsite support requests for customers throughout the business

Answer, respond to and if necessary, to create IT service requests via a ticketing system or phone

Provide 1st contact technical problem analysis and resolution of client issues with the aid of available Service Desk tools (e.g. Kaseya, TeamViewer, FAQs)

Where necessary escalate calls to the appropriate Tier

Maintain a high degree of customer service for all support queries and adhere to all service management principles, KPI’s and SLA’s

Remote support of users in a Citrix environment

Experience of troubleshooting, supporting or maintaining Windows and other PC and virtual environments

Travel will be necessary from time to time (travel expenses paid for)

Essential Experience:

Experience working in similar role

Ticketing systems

Service Desk - Tier 1

Office 365 / 2016

Windows 10 / 11

Active Directory

Exchange Admin Centre

Experience Desirable:

ITIL Processes

Triaging

Basic Knowledge of Networking

Hardware Troubleshooting

Customer Service Orientated – via all mediums.

Technical Curiosity

Qualifications

Relevant education in an IT area

Microsoft certifications (desirable but not essential)

Personal Attributes

Strong interpersonal skills

Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

Experience at working both independently and in a team-oriented, collaborative environment is essential

Reacts to project adjustments and alterations promptly and efficiently

Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines

Persuasive, encouraging, and motivating

Strong written and oral communication skills

Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.