Senior engineer Work, Jobs in Silverstone (with Salaries)

Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
2d
Senior Aerodynamics Engineer
Cadillac Formula 1® Team —Silverstone
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CAD
- Annual leave
Quick apply
Senior Production Engineer
SPX —Wappenham
- Hybrid work
- Assembly
- Analysis skills
- Continuous improvement
7d
Senior Aerodynamics Engineer (Thermal)
Cadillac Formula 1® Team —Silverstone
- CAD
- IT
- Annual leave
Quick apply
Senior Data Engineer - Remote
eSIM Go —Banbury
- £70,000 - £80,000 a year
- Remote
- SQL
- AWS
- Python
- Annual leave
Quick apply
Senior Product Owner
cinch —Milton Keynes
- £65,000 - £72,000 a year
- Monday to Friday
- Hybrid work
- Communication skills
- Negotiation
- Employee assistance programme
Quick apply
8d
Senior Aero Correlation Engineer
Cadillac Formula 1® Team —Silverstone
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
- Annual leave
Quick apply
Principal/Senior Mechanical Engineer
Ionetic —Brackley
- Full-time
- Computer literacy
- Engineering
- Bachelor's degree
Quick apply
Senior Facilities Maintenance Engineer
Absolute Taste —Bicester
- Up to £55,000 a year
- Full-time
- Maintenance
- Continuous improvement
Quick apply
10d
Senior Site Engineer
enable-infrastructure —Banbury
- £400 - £500 a day
- Civil engineering
- Quality control
- Travel
Quick apply
CO₂ Senior Engineer - Southeast
DD Cooling Ltd —Bicester
- £60,500 a year
- Overtime
- Maintenance
- Driving
- In-person
- Profit sharing
- Annual leave
Quick apply
9d
Senior Epitaxy Equipment Engineer
Lumentum —Towcester
- Weekend availability
- Engineering
- English
- Microsoft Office
Electronics Design Engineer
Partner Electronics —Silverstone
- £35,000 - £60,000 a year
- Full-time
- Schematics
- Engineering
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
8d
Senior Structural Analysis Engineer
Cadillac Formula 1® Team —Silverstone
- Full-time
- Doctoral degree
- Engineering
- Master's degree
- Annual leave
Quick apply
9d
Senior Azure DevOps Engineer
Unisys —Milton Keynes
- Full-time
- Remote
- Azure
- DevOps
- SQL
Senior Network Engineer
University of Oxford —Oxford
- £49,119 - £58,265 a year
- Full-time
- University
- Annual leave
6d
Senior Software Engineer (3 available roles)
RLDatix —Milton Keynes
- AWS
- Employee assistance programme
Senior Mechanical Design Engineer - Electrical Systems
Alpine —Enstone
- Full-time
- CAD
- Engineering
Senior Aerodynamic Engineer - Brake Thermal
Cadillac Formula 1® Team —Silverstone
- Annual leave
Quick apply
Senior Site Reliability Engineer
Kinetic Software —Milton Keynes
- £65,000 - £70,000 a year
- Hybrid work
- Azure
- Scripting
- Linux
- Employee assistance programme
- Employee discount
22h

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Service Delivery Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year
2 days ago

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Service Delivery Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

senior engineer jobs in silverstone

Service Delivery Manager

Senior Aerodynamics Engineer

Senior Production Engineer

Senior Aerodynamics Engineer (Thermal)

Senior Data Engineer - Remote

Senior Product Owner

Senior Aero Correlation Engineer

Principal/Senior Mechanical Engineer

Senior Facilities Maintenance Engineer

Senior Site Engineer

CO₂ Senior Engineer - Southeast

Senior Epitaxy Equipment Engineer

Electronics Design Engineer

Senior Structural Analysis Engineer

Senior Azure DevOps Engineer

Senior Network Engineer

Senior Software Engineer (3 available roles)

Senior Mechanical Design Engineer - Electrical Systems

Senior Aerodynamic Engineer - Brake Thermal

Senior Site Reliability Engineer

I want to receive the latest job alerts for senior engineer in silverstone

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