Operations lead Work, Jobs in Sittingbourne, Ken (with Salaries)

Platform Operations Lead
AXA —Royal Tunbridge Wells
- £55,000 - £57,000 a year
- Salesforce
- Analysis skills
- IT
13d
Ashford Planning Team Leader
Givaudan —Ashford
- Management
- Engineering
- English
- Profit sharing
People Operations Lead (12 month FTC Maternity Cover)
Get Golfing CIO —New Ash Green
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Hospitality
- Human resources
- Leadership
Quick apply
3d
VacancyTitle: Asset Management Lead
Northumbrian Water/Essex & Suffolk Water —Chelmsford
- £44,710 - £52,600 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
10d
Yard Operations Team Leader
RB Global —Canvey Island
- £30,000 - £32,000 a year
- Day shift
- Driving
- Leadership
- Free parking
- Employee discount
Quick apply
Manufacturing Project Lead
Leonardo UK Ltd —Basildon
- £53,269 - £64,500 a year
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Communication skills
- Flexible schedule
- Referral programme
County Quality Assurance Lead (Kent)
St John Ambulance —Maidstone
DESIGN MANAGEMENT OPERATIONS LEAD - MEP
Laing O'Rourke —Dartford
- IT
Product Team Leader
River Island —Greenhithe
- Weekend availability
- Sales
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply

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Platform Operations Lead

AXA -
Royal Tunbridge Wells

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Job details

Permanent
£55,000 - £57,000 a year
13 days ago

Qualifications

Salesforce
Analysis skills
ITIL
IT
SaaS

Full job description

Job Description:

About AXA:

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers.

Job overview:

We have a new opportunity for a Platform Operations Lead to join us, ensuring the stability, performance and effective delivery of platform services. This role is focused on service management, operational coordination and stakeholder alignment acting as a deputy to the Platform Operations Manager.

Key responsibilities:

Support day-to-day operations to ensure platform stability and performance
Lead incident, problem, and change management coordination
Act as incident lead during major outages, ensuring structured response and communication
Lead the operational onboarding of new services, features, and capabilities into BAU
Ensure all services meet operational readiness criteria (documentation, monitoring, support model, SLAs)
Drive initiatives to improve operational efficiency, reduce manual effort, and implement sustainable solutions
Act as a stand-in for the Operations Manager, ensuring continuity of operations
Represent operations in governance forums and stakeholder discussions
Track service performance (e.g., incidents, recurring issues, service stability, tracking consumption-based items)
Ensure that comprehensive documentation and knowledge management artefacts (playbooks, runbooks) are in place and kept up to date

Work arrangements:

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

Your skills & experience:

Proven experience in IT service Management, Service Operations, or Platform Operations
Experience managing incident, problem, change and major incident processes in a production environment
Ability to work with third party suppliers and managed service providers
Proficiency coordinating operational readiness and service transition for new platform capabilities
Strong knowledge of ITIL service management practices e.g. Incident, Problem, Change, Major Incident and Service Transition)
Expertise in leading stakeholder management across business and technology teams
Strong troubleshooting, analytical and documentation skills
Experience supporting enterprise SaaS platforms with Salesforce experience highly desirable

How to apply:

To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [email protected].

#LI-Hybrid

Salary: £55,000 - £57,000 dependent on experience

Apply Now

Refine Your Search

operations lead jobs in sittingbourne, ken

Platform Operations Lead

Ashford Planning Team Leader

People Operations Lead (12 month FTC Maternity Cover)

VacancyTitle: Asset Management Lead

Yard Operations Team Leader

Manufacturing Project Lead

County Quality Assurance Lead (Kent)

DESIGN MANAGEMENT OPERATIONS LEAD - MEP

Product Team Leader

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