JOB DESCRIPTION
Job title:
Receptionist
Grade:
NJC 3 points 5 - 6
Contract:
Permanent
Hours
This is a term time only - permanent position 2 days per week with a National NJC pay grade Sc3 scale point 5 and 5, £27,269 – £29,093 (pro rata £8,557 - £8,693)
Job purpose:
To be the first point of contact for students, staff, official visitors, parents and contractors to Nore and Estuary Academy Island via the electronic entry system and reception areas.
Main duties include answering the telephone, taking accurate messages, contacting parents, as well as the day to day record keeping and processing of data.
Key internal contacts:
SLT/SLG
Administrative Team
School Business Manager
Students
Classroom Support
Pastoral Team
Teachers
Key external contacts:
Parents/carers
Off-site providers
Multi-agency workers/Social workers
Visitors
Contractors
Special considerations:
Hold a clear Enhanced DBS check
To be a qualified first aider, or willing to attend training.
Further information and application can be found via: https://mynewterm.com/jobs/150769/EDV-2026-NA-62925
Duties and responsibilities
This job description describes in general terms the normal duties which the post-holder will be expected to undertake. However, the job or duties described may vary or be amended from time to time without changing the level of responsibility associated with the post.
Specific duties
- To be the first point of contact for students, staff, visitors, parents/carers, contractors and external professionals via the electronic entry system and reception areas, providing a welcoming and professional service.
- Communicate effectively with a wide variety of people including young people, colleagues, senior leaders, external agencies and members of the public, acting on own initiative to deal with day-to-day enquiries in person, by telephone, email or in writing.
- Answer telephone calls, transfer calls as appropriate, take accurate messages and make outgoing calls as requested.
- Support the Administrative Assistant to the Headteacher and, under their guidance, provide administrative support to the Senior Leadership Team (SLT), ensuring tasks are completed efficiently and to agreed timescales.
- Work closely with the attendance team to accurately record, update and maintain attendance and punctuality information, ensuring data is entered promptly and in line with school procedures.
- Liaise with the Administrative Assistant and attendance team regarding student attendance concerns, ensuring information received from parents/carers is accurately recorded and communicated to relevant staff.
- Accurately enter exclusion data onto SIMS and prepare associated correspondence for parents/carers, local authorities and other agencies as required, including the Children Looked After (CLA) Team where appropriate.
- Input, maintain, retrieve and collate student information using SIMS and other school databases, ensuring records remain accurate and up to date.
- Support the maintenance of student records, contact information and other administrative systems, ensuring compliance with data protection requirements.
- In liaison with the Finance Assistant, distribute school uniform and other resources as required, recording payments and cash receipts in accordance with school procedures.
- Collect, sort and distribute incoming and outgoing post and deliveries.
- Assist with mailshots, preparing correspondence, filling envelopes and arranging postage.
- Undertake photocopying, filing, scanning, emailing, shredding and other general administrative duties.
- Assist with the preparation and distribution of Individual Action Plan (IAP) packs and other student documentation.
- Take notes and minutes at meetings as directed and produce correspondence, reports and standard letters using Microsoft Office applications.
- Update and maintain weekly contact lists, termly telephone lists and school calendars, ensuring information is accurate and circulated appropriately.
- Report day-to-day maintenance issues and site concerns to the Site Supervisor and maintain records where required.
- Support the organisation of meetings, appointments and school events as directed.
- Maintain confidentiality at all times and ensure that sensitive information is handled in accordance with school policies and procedures.
- Ensure compliance with school policies and procedures, including those relating to safeguarding, health and safety, equality, confidentiality and data protection.
- Undertake any other reasonable administrative duties commensurate with the grade of the post as directed by the Headteacher, Administrative Assistant to the Headteacher or Senior Leadership Team.
Trust
· Promote the Trust’s core themes of working with vulnerable young people and helping them to flourish in a safe and supportive environment;
· Promote the safeguarding and welfare of children and young people;
· Comply with the Trust’s policies and procedures (e.g. equal opportunities and health and safety and ensure high standards of behaviour and dress are maintained).
· Attend briefings, meetings and events as required by the Executive Principal.
Additional Duties
You may be required to carry out additional duties, as the Head Teacher may reasonably request, which are commensurate with the post.
The ideal candidate will:
· Have relentless positivity and can-do attitude.
· Be able to play a positive part in a high performing team.
· Have excellent communication skills with the ability to communicate effectively, clearly and accurately both face to face, on the telephone and in writing with a wide range of people e.g. students, teachers, parents/carers, colleagues across the local authority
· Have a good level of administrative and computer skills including MS Office Excel & Word
· Have high levels of patience, empathy and emotional intelligence.
· Have an awareness of SEMH needs and value the power of education to support these.
· Be committed to child protection and take a personal and collective responsibility for all aspects of safeguarding.
· Have a desire to support the well-being, resilience, and self-belief of our students
Safeguarding Statement
Alternative Learning Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We particularly welcome applications from underrepresented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.
This post is exempt from the Rehabilitation of Offenders Act 1974. Shortlisted candidates will be asked to complete a Declaration of Offences form to confirm their criminal record or other information that may make them unsuitable to work with children. It is an offence for an individual with certain criminal convictions to attempt to engage in regulated activity (working with children).
This appointment is subject to pre-employment checks including an enhanced DBS check, teaching prohibited checks (if applicable), Section 128 check (if applicable), ID and right to work check, medical screening and confirmation of qualifications and references. We will conduct online searches on shortlisted candidates for information that is publicly available.
Copies of Nore Academy Safeguarding and Child Protection Policy can be found on the school website.
Further questions If you have any further questions, please contact our HR Officer [email protected] 01795 720747
Job Type: Permanent
Pay: £8,557.00-£8,693.00 per year
Benefits:
- Health & wellbeing programme
- On-site parking
Education:
- GCSE or equivalent (preferred)
Experience:
- Special education: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
