Make a real difference every day.
Kyndi's Monitoring Control Centre provides a vital 24-hour, 365-day monitoring and response service, supporting vulnerable people, local authorities, emergency services and commercial partners across our communities.
Interim Control Centre Manager – CCTV Out‑of‑Hours & Assistive Technology
Purpose
Provide stabilising leadership for a 24/7 control centre delivering high‑quality CCTV monitoring, emergency response, and assistive technology support for vulnerable individuals. Ensure operational continuity, compliance, and a culture of calm, confident decision‑making during a period of transition
Key Responsibilities
People Leadership & Culture
- Team leadership — Provide clear, steady leadership to control centre operators, reinforcing confidence, clarity, and accountability.
- Culture building — Maintain a professional, empathetic, and improvement‑focused environment.
- Coaching — Deliver targeted coaching on decision‑making, communication, and customer reassurance.
- Performance oversight — Conduct short‑cycle performance reviews and development check‑ins.
- Wellbeing — Promote resilience and wellbeing in a demanding 24/7 setting.
Operational Leadership
- Operational oversight — Manage day‑to‑day operations of the OOH CCTV and assistive technology response centre.
- Service performance — Track KPIs including response times, incident resolution, and system uptime.
- Incident management — Maintain calm, structured leadership during high‑pressure events.
- Rota & resourcing — Ensure reliable 24/7 coverage through effective rota planning.
Safeguarding, Compliance & Risk
- Safeguarding governance — Ensure all activities meet safeguarding, GDPR, and regulatory standards.
- Risk assessments — Lead risk assessments for CCTV and assistive technology deployments.
- Escalation pathways — Oversee escalation processes for vulnerable individuals and high‑risk alerts.
- Incident reviews — Conduct incident reviews and embed learning.
- TSA QSF alignment — Ensure operational alignment with TSA Quality Standards Framework requirements.
Technology & Systems
- Assistive technology — Oversee telecare, fall detectors, environmental sensors, and emergency response devices.
- CCTV & monitoring — Manage CCTV platforms, alarm systems, and monitoring software.
- Supplier liaison — Work with suppliers to maintain system reliability and introduce improvements.
- Cyber security — Ensure cyber‑secure handling of video, audio, and personal data.
Stakeholder & Partnership Management
- External liaison — Engage with emergency services, housing providers, social care teams, and technology vendors.
- Reporting — Provide clear operational reporting to senior leaders.
- Audit readiness — Represent the service in audits, inspections, and governance reviews.
Continuous Improvement
- Service uplift — Identify quick‑win improvements to service quality and efficiency.
- Stabilisation — Strengthen processes, documentation, and consistency across shifts.
- Handover — Prepare a structured handover for the incoming permanent manager.
Essential Skills & Experience
- Control centre management or emergency/security operations leadership.
- Technical understanding of CCTV, telecare, or assistive technology.
- Leadership capability — able to inspire, challenge, and support teams.
- Composure — calm and decisive under pressure.
- Compliance knowledge — safeguarding, GDPR, risk management.
- Stakeholder engagement — strong communication and partnership skills.
Desirable
- TSA QSF knowledge and accreditation pathways.
- Cyber Essentials Plus familiarity.
- Sector experience — social care, housing, community safety.
- Project delivery or service transformation experience.
- ISO frameworks awareness.
Values & Behaviours
- Empathy for vulnerable individuals.
- Integrity in handling sensitive information.
- Commitment to continuous improvement.
- Calm, structured leadership in high‑pressure environments.
- Collaboration with internal and external partners.
Experience & Qualifications
- Successful completion of Police Non-Police Personnel Vetting (Lev
Please note: Due to the nature of this role, successful candidates must complete Police Non-Police Personnel Vetting (Level 1) and an Enhanced DBS check before employment can be confirmed.
Please be aware that Police vetting is a strict requirement of the role and is outside of Kyndi’s discretion. Vetting checks may take into account criminal convictions, cautions, associations and relevant information relating to both the candidate and their immediate family members.
Candidates should carefully consider whether there is anything in their own background, or that of their immediate family, which may prevent them from successfully passing Police vetting.
Unfortunately, if a candidate is unable to obtain the required Police vetting clearance, they will not be able to take up the role.
Benefits:
- Casual dress
- Company pension
- Employee discount
- Employee Assistance Programme
- Free flu jabs
- Free on-site parking
- Life insurance
- Sick pay
We want every candidate to have the opportunity to perform at their best throughout our recruitment process. If you require any reasonable adjustments, please let us know.
We are proud to support members of the Armed Forces community and welcome applications from Reservists and Veterans. We recognise the valuable skills and experience gained through military service and are committed to supporting employees who have Reservist commitments. This includes providing flexibility for training commitments and supporting employees who may be mobilised for service. Our aim is to ensure Reservists have the same opportunities for employment and career development whilst balancing their service commitments.
We are an equal opportunities employer and welcome applications from everyone.
Job Types: Full-time, Permanent
Pay: £5,000.00 per month
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
Language:
Licence/Certification:
Work authorisation:
- United Kingdom (required)
Work Location: In person
