Location: Middlesbrough, North Yorkshire
Job Type: Full-time, Permanent
About Us
We are a dynamic and fast-growing business operations and marketing firm based in Middlesbrough. We pride ourselves on delivering exceptional customer acquisition strategies and brand representation for our clients.
We are currently seeking an ambitious and motivated Graduate / Entry-Level Management Trainee to join our team. This role is a structured fast-track opportunity designed for individuals who want to build a long-term career in business operations, team leadership, and commercial management.
Position Overview
As an Entry-Level Management Trainee, you will undergo comprehensive training across all core sectors of our business. You will gain hands-on experience in customer engagement, client relations, sales operations, and team coordination. Working directly alongside our senior management team, you will develop the commercial acumen required to progress into a supervisor or operational leadership position.
This role is ideally suited to recent graduates, career changers, or professionals with a background in customer service, retail, hospitality, or sales who are looking for clear career progression.
Key Responsibilities
- Customer Engagement & Sales Support: Act as a brand ambassador, engaging directly with customers to deliver excellent service, answer enquiries, and professionally represent our clients.
- Business Operations: Learn product knowledge, monitor performance targets, and contribute actively to the day-to-day operational growth of the company.
- Leadership Development: Participate in daily structured mentorship sessions, learning team coordination, public speaking, and performance coaching.
- Administration & Reporting: Assist with daily operational administration, maintaining accurate records, and tracking performance metrics.
Candidate Requirements
- Skills: Exceptional communication and interpersonal skills with a natural ability to build rapport with clients and customers.
- Attributes: Highly self-motivated, organized, and possesses a strong work ethic with a desire to progress into a leadership role.
- Qualifications: Strong basic numeracy and literacy skills. Proficiency in standard IT tools.
- Experience: While previous experience in retail, hospitality, customer service, or call centres is advantageous, it is not essential. We provide fully funded, comprehensive training from day one.
What We Offer
- Structured Progression: A clear, performance-based career path transitioning from entry-level operations into management.
- Professional Development: Full training, dedicated 1-on-1 mentorship, and continuous coaching.
- Company Culture: A vibrant, supportive, and collaborative team environment.
- Financial Rewards: A competitive base salary complemented by performance-based bonuses and incentives.
Job Type: Full-time
Pay: £28,000.00 per year
Benefits:
- Bereavement leave
- Canteen
- Company events
- Company pension
- Free parking
- On-site parking
- Paid volunteer time
- Sick pay
- Work from home
Work Location: In person
