Resolution team leader Work, Jobs in Slapton, Bkm (with Salaries)

Complaint Resolution Team Leader
Amplius —Milton Keynes
- £40,404 a year
- Full-time
- Hybrid work
- Leadership
13d
Buyer
Safran —Pitstone
- Full-time
- Employee assistance programme
- Employee discount
Team Leader – Customer Service & Operations
Henkel —Hemel Hempstead
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Team management
- Annual leave
- Flexible schedule
Quick apply
DC Team Leader
H&M Group —Milton Keynes
- Full-time
- Employee discount
Quick apply
Logistics Coordinator
Lutron Electronics Co., Inc —Dunstable
- Full-time
- Customer service
- Bachelor's degree
- Continuous improvement
HR Customer Administrator
DHL Supply Chain —Milton Keynes
- Hybrid work
- Oracle
- Microsoft Office
- Continuous improvement
6d
Counter Corruption Administration Specialist
Ministry of Justice —Hemel Hempstead
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Data entry
- Annual leave
6d
Transport Shift Manager, Nights
GXO Logistics —Luton
- Up to £39,500 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
- Employee discount
Litigation & Claims Counsel
NTT Global Data Centers —Hemel Hempstead
- £151,800 - £155,300 a year
- Full-time
- Remote
- Organisational skills
- Communication skills
- Annual leave
- Referral programme
Quality Manager
Medik8 —Aylesbury
- £50,000 - £60,000 a year
- Continuous improvement
- Quality control
- In-person
- Employee discount
Quick apply
4d
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Milton Keynes
- Full-time
- In-person
- Communication skills
Quick apply
NOC 3rd Line Technical Team Leader
Boxxe Group —Hemel Hempstead
- Analysis skills
- Continuous improvement
- Mentoring
Transport Planner
GXO Logistics —Milton Keynes
- Up to £32,575.59 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Management
- Annual leave
- Employee assistance programme
12d
High Care Production Team Leader
Absolute Taste —Bicester
- Full-time
- Continuous improvement
- Team management
- Training & development
Quick apply
Regional Customer Care Lead
Leica Biosystems —Milton Keynes
- Full-time
- CRM software
- English
- Bachelor's degree
- Annual leave
13d
Production Team Leader
Oxford Instruments plc —High Wycombe
- Continuous improvement
- Team management
- Quality control
- Annual leave
- Employee assistance programme
Client Support Advisor
Atlantic Data Ltd —Milton Keynes
- From £25,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Free parking
- Life insurance
Quick apply
Maintenance Manager
Hilton —Towcester
- £35,000 - £37,000 a year
- Full-time
- Hotel
- Guest services
- Employee stock purchase plan
- Annual leave
Supplier Manager
Network Rail —Milton Keynes
- £55,596 - £67,813 a year
- Full-time
- Hybrid work
- No degree
- Contracts
- Agile
- Free parking
- Annual leave
1d
Sourcing Manager
Network Rail —Milton Keynes
- £55,596 - £67,813 a year
- Full-time
- Hybrid work
- No degree
- Contracts
- Agile
- Free parking
- Annual leave
6d

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resolution team leader jobs near slapton, bkm

Complaint Resolution Team Leader

Amplius -
Milton Keynes

Apply Now

Job details

Full-time
£40,404 a year
13 days ago

Qualifications

Complaint handling
Leadership

Full job description

Use your complaints experience to deliver a fair and responsive service that makes a real difference. As a Complaint Resolution Team Leader at Amplius, you'll support your team, manage complex complaints, and use customer feedback to improve services while ensuring compliance with the Housing Ombudsman's Complaint Handling Code.

Salary: £40,404 per year

Contract: Permanent, full time

Your week: 36.25 hours - Monday to Friday 9am to 5pm

Location: Hybrid, with a weekly presence in our Milton Keynes or Rushden office.

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

Lead, coach, and support a team of Complaint Resolution Officers.
Oversee complaints from start to finish, ensuring fair outcomes and regulatory timescales are met.
Manage complex complaints and work with colleagues and external stakeholders to resolve issues.
Monitor team performance, complete quality checks, and report on key performance measures.
Use complaint trends and customer feedback to drive service improvements.
Ensure all complaint handling meets the Housing Ombudsman's Complaint Handling Code and other regulatory requirements.

What you’ll need to thrive in this role

Experience leading a team in a customer service or complaints environment, ideally within a regulated sector.
Strong knowledge of the Housing Ombudsman's Complaint Handling Code and complaint handling processes.
Experience managing complex complaints and improving service performance.
Excellent communication, coaching, and relationship-building skills.
Strong organisational, analytical, and problem-solving skills with a customer-focused approach.

Important - DBS clearance and the right to work in the UK are essential requirements for this role. We do not provide sponsorship.

Please read the attached Job Description before applying so you get the full scope of the role.

Closing: 11 August

Interviews in Milton Keynes: 26 August

Before the face-to-face interviews, shortlisted candidates will be asked to complete a short video interview activity. Candidates will have from 13 to 17 August to complete the activity.

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.

Apply Now

Refine Your Search

resolution team leader jobs in slapton, bkm

Complaint Resolution Team Leader

Buyer

Team Leader – Customer Service & Operations

DC Team Leader

Logistics Coordinator

HR Customer Administrator

Counter Corruption Administration Specialist

Transport Shift Manager, Nights

Litigation & Claims Counsel

Quality Manager

Account Manager

NOC 3rd Line Technical Team Leader

Transport Planner

High Care Production Team Leader

Regional Customer Care Lead

Production Team Leader

Client Support Advisor

Maintenance Manager

Supplier Manager

Sourcing Manager

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