Technical support specialist Work, Jobs in Slough, Brk (with Salaries)

Technical Product Support Specialist (Smart Home & AV)
AWE Europe Ltd —Epsom
- £25,420 - £30,000 a year
- Full-time
- English
- Travel
- Computer networking
- Free parking
- Profit sharing
Quick apply
Warehouse & Operations Associate
ATC Computer Transport & Logistics —Slough
- £34,000 a year
- Full-time
- English
- Warehouse experience
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Product Support Specialist (Part-Time)
Bedrock Learning —London
- £15,000 - £18,750 a year
- Part-time
- Remote
- Bachelor's degree
- Communication skills
- School
Quick apply
10d
Support Specialist in the UK
TicketCo —London
- Remote
- AI
- Communication skills
Go To Market (GTM) and Sales Enablement Manager
Bunzl UK & Ireland Portfolio Brands —Slough
- £40,000 - £60,000 a year
- Full-time
- Analysis skills
- Presentation skills
- In-person
Quick apply
Technical Specialist Manager
Lanes Group —Colnbrook
- £45,000 a year
- Full-time
- Continuous improvement
- Travel
- Training & development
Quick apply
Technical Support Engineer (US hours)
proventeq —Reading
- Hybrid work
- Databases
- Travel
- SharePoint
IT Support Specialist (Fixed Term)
Ferring Pharmaceuticals, Inc. —West Drayton
- Full-time
- Computer Science
- Travel
- Organisational skills
Systems & Database Administrator
More House School —Farnham
- £45,000 - £50,000 a year
- 8 hour shift
- IT
- In-person
- School
Quick apply
Kubernetes Specialist
CGI —Reading
- Full-time
- DevOps
- Scripting
- Agile
Quick apply
Technical Support Specialist
Simplified Energy —London
- £25,600 - £28,500 a year
- Full-time
- Hybrid work
- Computer skills
- Communication skills
- Work from home
Quick apply
First Response Restoration Technician
Trinity Claims —Slough
- From £25,500 a year
- Computer literacy
- Communication skills
- Annual leave
- Life insurance
Quick apply
Client Placement Specialist
UK Therapy Guide —London
- £14 an hour
- Part-time
- Remote
- Google Suite
- Computer skills
- Communication skills
- Work from home
Quick apply
3d
SaaS Technical Support Specialist
Cyncly —London
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Analysis skills
11d
Customer Support Specialist - UK
splose —London
- Full-time
- Hybrid work
- Communication skills
Quick apply
Product Specialist & Sales Support
ACT Lighting Inc —Maidenhead
- £70,000 - £80,000 a year
- Full-time
- Computer skills
- Communication skills
2d
Technical Support Specialist
Xapien —London
- Full-time
- Hybrid work
- Master's degree
- Scripting
- APIs
- Life insurance
Product Support Specialist - EMEA
Ashby —London
- £64,500 - £81,500 a year
- Weekend availability
- Remote
- Leadership
- Annual leave
Commercial Technical Specialist
John Crane —Slough
- Full-time
- Continuous improvement
- Analytics
Quick apply
Associate Technical Support Specialist
Milestone Technologies, Inc. —London
- Computer networking
- Communication skills
4d

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Technical Product Support Specialist (Smart Home & AV)

AWE Europe Ltd
Epsom

Quick apply

Job details

Full-time
£25,420 - £30,000 a year

Benefits

Free parking
Profit sharing
Company pension
Private medical insurance
Employee discount
Transport links
On-site parking

Qualifications

Technical troubleshooting
Sales support
GCSE
English
Technical support
Computer networking
Customer support
Customer interaction
Product demonstrations
Communication skills
Help desk

Full job description

Build a Career in Connected Home Technology

Do you have a passion for technology, home cinema, hi-fi, networking, smart home systems, or integrated home control?

Are you someone who enjoys solving technical problems, helping customers, and learning about the latest technology?

If so, AWE could offer the perfect opportunity to build a long-term career within one of the UK's most exciting and fast-growing technology sectors.

About AWE

AWE is one of the UK's leading specialist distributors of premium audio visual, networking, control and smart home technology brands. We work with professional installers, retailers and system integrators across the UK, helping them design and deliver exceptional connected home experiences.

Representing some of the world's most respected technology brands, we pride ourselves on expert advice, exceptional customer service, and industry-leading technical support.

As part of our continued growth, we are looking for a Technical Product Support Executive to join our team at our Epsom headquarters.

The Role

This is a varied and rewarding position that combines technical support, product testing, customer interaction, and ongoing technical development.

Working alongside our technical and sales teams, you will provide first-line technical support to our trade customers while developing in-depth knowledge across a range of technologies, including audio visual, networking, control, and smart home solutions.

This is a B2B role supporting professional integrators, installers and retailers, not end consumers. You'll have the opportunity to build relationships with customers throughout the industry while representing some of the market's leading brands.

Full product training will be provided. However, we're looking for someone who already has a good understanding of residential technology products and a genuine enthusiasm for the industry.

Initially, the role will focus primarily on first-line technical support and product testing. As your knowledge and experience develop, you'll have the opportunity to expand into more advanced technical activities including system specification, demonstrations, training, product launches and technical presentations.

Key Responsibilities

Provide first-line technical support via Teams, phone and email to trade customers
Troubleshoot product, system and potentially networking-related issues
Test products and evaluate solutions in our demonstration and training facilities
Assist with product demonstrations and customer presentations
Support sales and technical teams with product knowledge and technical guidance
Escalate more complex support cases where required
Maintain AWE's reputation for exceptional customer service and technical expertise
Continuously develop knowledge across AV, networking, control and smart home technologies

What We're Looking For

Essential

Excellent communication and customer service skills
A keen interest in technology and connected home solutions
Good problem-solving skills and logical thinking
Understanding of audio visual equipment and associated technologies
Networking knowledge an advantage
Ability to prioritise tasks and work effectively in a busy environment
Positive, flexible and proactive attitude

Desirable

Experience with hi-fi, AV, consumer electronics or technology
Experience working within an AV, hi-fi or custom installation business
Previous technical support experience and advantage
Knowledge of home cinema, distributed audio, networking, smart home or control systems
Relevant technical qualifications or training

Career Development

This role is ideal for someone looking to establish a long-term career within the custom installation and connected technology industry.

As your experience grows, you may become involved in:

Advanced technical support
System design and specification
Product demonstrations
Technical training and presentations
Industry exhibitions and events
Product launches
Technical content creation and video production
Brand and product specialist responsibilities

Location

Based at AWE Headquarters, Epsom
Occasional travel for training, events and customer-facing activities
Office-based role with opportunity for one day per week home working following successful completion of probation

Salary & Benefits

£25,420 - £30,000 depending on experience and capability
Company pension scheme
Opportunity to join the company health insurance scheme
Staff purchase scheme
Free on-site parking
Ongoing manufacturer and industry training
Potential profit-related bonus following successful completion of probation

Reporting To

Chief Technical Officer

Hours

Full-time
Monday to Friday
Exact hours to be agreed within our core operating hours of 8:00am to 5:30pm

Pay: £25,420.00-£30,000.00 per year

Benefits:

Company pension
Employee discount
Free parking
On-site parking
Private medical insurance
Profit sharing
Transport links

Ability to commute/relocate:

Epsom, Surrey: reliably commute or plan to relocate before starting work (required)

Education:

GCSE or equivalent (required)

Experience:

Audio Visual Equipment: 2 years (required)

Language:

fluent English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

technical support specialist jobs in slough, brk

Technical Product Support Specialist (Smart Home & AV)

Warehouse & Operations Associate

Product Support Specialist (Part-Time)

Support Specialist in the UK

Go To Market (GTM) and Sales Enablement Manager

Technical Specialist Manager

Technical Support Engineer (US hours)

IT Support Specialist (Fixed Term)

Systems & Database Administrator

Kubernetes Specialist

Technical Support Specialist

First Response Restoration Technician

Client Placement Specialist

SaaS Technical Support Specialist

Customer Support Specialist - UK

Product Specialist & Sales Support

Technical Support Specialist

Product Support Specialist - EMEA

Commercial Technical Specialist

Associate Technical Support Specialist

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