helpdesk engineer Work, Jobs in smethwick, wmd (with Salaries)

Maintenance Helpdesk Executive
SSP —Birmingham
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
23h
IT Support Apprentice
Epwin Group PLC —Telford
- Full-time
- Management
- Leadership
3d
Mechanical Engineer
Emcor —Birmingham
- £40,000 a year
- Full-time
- Contracts
- IT
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Automotive Helpdesk Agent
MSX International —Coventry
- Up to £42.17 an hour
- Full-time
- Remote
- Annual leave
Quick apply
IT Support Technician
Datasystems (Midlands) Limited —Cannock
- £25,000 - £28,500 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
9d
Senior IT Support Technician / Team Lead
Grainger and Worrall —Bridgnorth
- Up to £35,000 a year
- Full-time
- Windows
- Supervising experience
- Travel
- Free parking
Shift Mechanical Engineer
CBRE —Birmingham
- Full-time
- Customer service
- HVAC
- Communication skills
Customer Support Scheduler
Arcus FM —Redditch
- £26,758 a year
- Full-time
Quick apply
1d
Site Technician
BAM UK & Ireland —Solihull
- £13.50 an hour
- Monday to Friday
- Maintenance
- Driving
- IT
4d
Manufacturing Application Engineer
Cadspec Ltd —Worcester
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- AutoCAD
- Computer Science
- Customer service
- Free parking
- Work from home
Quick apply
7d
Customer Service Advisor Nights
Mitie —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Multi-Skilled Electrical Engineer
CBRE —Birmingham
- Full-time
- Customer service
- HVAC
- Communication skills
13d
L4 Network Engineer Apprentice
Primary Goal —Coventry
- £21,000 - £25,000 a year
- Full-time
- Computer networking
- IT
- Power tools
Quick apply
Site Technician
BAM Construction —Redditch
- £13.05 - £13.50 an hour
- Monday to Friday
- Maintenance
- Driving
- IT
Service Desk Manager
wavenet —Solihull
- Full-time
- Management
- Team management
- Travel
Quick apply
Asset Alliance Group - Business Systems Engineer
Arbuthnot Latham —Wolverhampton
- Azure
- Computer Science
- Salesforce

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Maintenance Helpdesk Executive

SSP -
Birmingham

Quick apply

Job details

23 hours ago

Benefits

Employee discount

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Maintenance
English
Microsoft Office
Numeracy
Organisational skills
Phone etiquette
Dutch

Full job description

About the Role

You’ll be responsible for assisting the Maintenance Helpdesk Manager in providing maintenance support across the business. Allocating internal and external contractors where need throughout the divisions, which comprises of more than 700 units across the UK, Ireland & Netherlands. SSP units can be found within Railway Stations, Airports, and Millie's Cookies in shopping centres

What you'll be doing:

Helpdesk duties include answering and triaging a large volume of incoming calls, logging work orders in Ostara, (CRM software) (Agility)
Liaising with the Contractors (outgoing calls and emails) for any/all information and ensuring that all urgent call outs are attended to ASAP.
Closing down work orders and detailing the engineers’ findings on the system.
Constantly monitor all forms of email and media communication to ensure swift and efficient responses to questions and queries.
Processing invoices and be in control of certain Contractor invoices that require constant monitoring. Using systems such as Ostara, Imap, Compleat, SAP (Agility).
Providing updates to the OD’s, OM’s, and MM on critical outstanding works.
Monitoring inspections and certificates, reporting back to the Maintenance Helpdesk Manager and the Compliance Team Leader, the status of all PPM programmes.
Ad hoc duties to include minute taking, creating, and updating spreadsheets, producing reports. Occasionally providing additional support for Contractor reviews.
Asset upload, ensuring this is up to date on equipment issues across the business
Extra income to be earned by being part of the OOH / Crisis service team and take the mobile phone home during evenings and at weekends to maintain 24/7 maintenance cover (This is based on a team rota), additional payments in Net cost, based on daily rates.

Key Working Relationships

Maintenance Team
Unit Managers

To be successful in this role you'll need:

Essential:

Excellent customer service, interpersonal skills, and telephone etiquette
Intermediate knowledge of Microsoft Office packages which include, Word, Excel, Outlook and Power Point
Excellent numeracy and organisational skills
Ability to confidently liaise with all levels of management within the SSP business.
A self-motivator
Team player
Fluent English
Works well under pressure.
Works to tight deadlines and timescales
Excellent attention to detail and document accuracy
Maintenance experience (desirable but not essential)

Desirable:

Able to speak Dutch

Why join SSP?
At SSP, we’re passionate about creating places people want to be - whether that’s for our customers, our partners or our colleagues.When you join us, you’ll be part of a business where commercial thinking, collaboration and ownership really matter, and where your work can make a visible difference.We offer:Employee discounts across our brandsFriends and Family Discount AppAward-winning training, apprenticeships and development programmesHealth and wellbeing supportHybrid working with flexibility to support work–life balanceAn inclusive and diverse workplace, with employee networks and communities

Ready to join us?
If you’re excited by the opportunity to shape commercial performance in a key market, work closely with senior leaders and turn insight into action, we’d love to hear from you.

Start the best part of the journey with us.

At SSP, we value diversity and are committed to building a team that reflects a wide range of backgrounds, skills and perspectives.

#LI-HH1

Quick apply

Refine Your Search

helpdesk engineer jobs in smethwick, wmd

Maintenance Helpdesk Executive

IT Support Apprentice

Mechanical Engineer

Automotive Helpdesk Agent

IT Support Technician

Senior IT Support Technician / Team Lead

Shift Mechanical Engineer

Customer Support Scheduler

Site Technician

Manufacturing Application Engineer

Customer Service Advisor Nights

Multi-Skilled Electrical Engineer

L4 Network Engineer Apprentice

Site Technician

Service Desk Manager

Asset Alliance Group - Business Systems Engineer

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