Helpdesk specialist Work, Jobs in Smethwick, Wmd (with Salaries)

Customer Service Advisor
Equans —Birmingham
- Full-time
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
2h
Senior Scheduler
EQUANS —Tamworth
- Annual leave
- Employee assistance programme
Senior IT Support Technician / Team Lead
Grainger and Worrall —Bridgnorth
- Up to £35,000 a year
- Full-time
- Windows
- Supervising experience
- Travel
- Free parking
Shift Mechanical Engineer
Equans —Smethwick
- £32,000 - £35,000 a year
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme
6d
Mechanical Engineer
Equans —West Bromwich
- £32,000 - £35,000 a year
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme
6d
Helpdesk & Contract Administrator - *FULL-TIME ON SITE*
EQUANS —Coleshill
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- IT
- Annual leave
- Employee assistance programme
Contract Services Manager
EQUANS —Birmingham
- Microsoft Word
- Microsoft Excel
- Contracts
- Annual leave
- Employee assistance programme
5d
L4 Network Engineer Apprentice
Primary Goal —Coventry
- £21,000 - £25,000 a year
- Full-time
- Computer networking
- IT
- Power tools
Quick apply
Mechanical Engineer
Emcor —Birmingham
- £40,000 a year
- Full-time
- Contracts
- IT
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Asset Alliance Group - Business Systems Engineer
Arbuthnot Latham —Wolverhampton
- Azure
- Computer Science
- Salesforce

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Customer Service Advisor

Equans -
Birmingham

Apply Now

Job details

Permanent | Full-time
2 hours ago

Benefits

Cycle to work scheme
Annual leave
Discounted gym membership
Employee assistance programme
Employee discount
Referral programme

Qualifications

Maximo
Customer service
Facilities management
Communication skills
Time management

Full job description

Customer Service Advisor

Offer ID:

88103

Job:

Support Functions / Admin Support

Contract type:

Permanent

Schedule:

Full-Time

Country:

United Kingdom

Equans are recruiting for a Customer Service Advisor to be based in Birmingham University.

This is a permanent full-time role working 37.5 hours per week. On offer is a competitive salary and benefits package.

Hours of work are:

Sunday 8am to 8pm

Monday 8am to 8pm

Tuesday 8am to 8pm

Wednesday 8am to 2pm

What will you deliver?

Reception & helpdesk based with requirement to cover the helpdesk 8am – 8pm; as such a range of working patterns may be available.
Act as the primary contact for residents’ enquiries at the Helpdesk, over the phone and via email with a friendly and welcoming, yet sensitive attitude.
Promote access to the wider services & support from the university.
Take ownership for and respond to all customer enquiries in a timely fashion
Log & track all reactive work order requests on the Maximo 7.6 CAFM system
Support all planning of student arrivals to the site
Distribute reactive work orders to in-house engineers and subcontractors as required.
Liaise with residents whenever needed, ensuring they are informed of all planned works, any activities requiring entry or disruption to their living spaces
Administer all building access cards & keys for residents & visitors on site
Undertake “Safe & Well” checks with residents when required
Maintain & update student handbooks and display screens / boards across the site
Administer Permits to Work and Access tokens to subcontractors as required.
Undertake cyclical housekeeping duties within the accommodation units & externally as required
Support the maintenance teams in attending to ad-hoc reactive cleaning requests when needed
Support the maintenance teams with replacement of sundry items in residences when required
Undertake basic inspections of the accommodation units & grounds
Monitor stock levels and report data to the contract administrator
Any other reasonable requests on an ad-hoc basis to support the wider FM operations.

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1.5 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Demonstrable experience in a customer facing role, preferably within an accommodation environment
Facilities Management experience desirable.
Experience of Maximo / other CAFM systems is essential
Excellent communication and customer service skills
Demonstrate good time management skills, working to deadlines and adhering to set procedures.

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers

Place:

Workplace : Birmingham United Kingdom

Apply Now

Refine Your Search

helpdesk specialist jobs in smethwick, wmd

Customer Service Advisor

Senior Scheduler

Senior IT Support Technician / Team Lead

Shift Mechanical Engineer

Mechanical Engineer

Helpdesk & Contract Administrator - FULL-TIME ON SITE

Contract Services Manager

L4 Network Engineer Apprentice

Mechanical Engineer

Asset Alliance Group - Business Systems Engineer

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