Surveillance operator Work, Jobs in Smethwick, Wmd (with Salaries)

CCTV Operator
Mitie —Dudley
- £13 an hour
- Full-time
- Customer service
- Computer skills
- Communication skills
2d

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CCTV Operator

Mitie -
Dudley

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Job details

Permanent | Full-time
£13 an hour
2 days ago

Qualifications

Customer service
CCTV
SIA
Computer skills
Communication skills

Full job description

CCTV Operator / Key Holder

Job Overview

We are looking for a reliable, professional, and motivated CCTV Operator / Key Holder to join our team.

As a CCTV Operator / Key Holder, you will help maintain a safe and secure environment by monitoring CCTV systems, responding to incidents, communicating with clients and visitors, and following company procedures at all times.

Key Responsibilities

Monitor CCTV systems and report any suspicious or unusual activity.
Answer telephone calls from clients, visitors, and authorised personnel in a professional and courteous manner.
Record, log, and escalate incidents when required.
Complete accurate incident reports and daily records.
Carry out key holder duties, including responding to alarm activations and opening or securing premises where authorised.
Follow company CCTV operating procedures and security policies.
Work closely with colleagues, clients, and emergency services when necessary.
Maintain confidentiality of all information obtained during your duties.
Ensure all records are accurate, factual, and completed in a timely manner.
Report equipment faults or security concerns promptly.
Provide excellent customer service while maintaining a professional approach.

Requirements

Good communication and customer service skills.
Ability to remain calm under pressure.
Good attention to detail.
Basic computer skills.
Ability to write clear and accurate reports.
Reliable, punctual, and trustworthy.
Able to work independently and as part of a team.
Previous CCTV or security experience is desirable but not essential (training may be provided where appropriate).
Valid SIA CCTV BAdge.

Data Protection and Confidentiality

Successful applicants will be expected to:

Handle personal information lawfully, fairly, and securely.
Follow the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all company data protection procedures.
Access CCTV footage and personal information only when authorised and for legitimate business purposes.
Keep all information confidential and never share footage or personal data without proper authorisation.
Report any suspected data breaches or information security concerns immediately in line with company procedures.

CCTV Compliance

All CCTV operations must be carried out in accordance with:

Company CCTV policies and procedures.
UK data protection legislation.
The Information Commissioner's Office (ICO) guidance on the appropriate use of CCTV and surveillance systems.
Any client-specific instructions and site operating procedures.

What We Offer

Competitive pay.
Full training and ongoing support.
Opportunities for development.
Uniform provided

Apply Now

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CCTV Operator

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