Global services specialist Work, Jobs in Snailwell, Cam (with Salaries)

Customer Service Specialist (Part-time)
Nuclera —Cambridge
- Part-time
- Customer service
- Salesforce
- ERP systems
- Annual leave
- Life insurance
Quick apply
Delivery Consultant (DevOps), Professional Services, UK NatSec, WWPS
AWS EMEA SARL (UK Branch) —Cambridge
- Full-time
- Military
- DevOps
- AWS
Academic Quality and Enhancement Administrator
CATS Global Schools —Cambridge
- £35,000 - £45,000 a year
- Bachelor's degree
- Communication skills
- School
- Employee assistance programme
- Referral programme
Information Technology/Assurance (IT/IA) Specialist Ill - Lakenheath, UK
General Dynamics Information Technology —Lakenheath
- £107,744 - £110,400 a year
- Bachelor's degree
- Travel
- No travel
IT Service Desk Analyst
Hexcel Corporation —Duxford
- Full-time
- Customer service
- Windows
- Analysis skills
14d
Subcontract Manager
Marshall Land Systems Ltd —Cambridge
- £55,000 - £60,000 a year
- Full-time
- ERP systems
- Project management
- Communication skills
Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
AWS EMEA SARL (UK Branch) —Cambridge
- Full-time
- Azure
- Military
- Salesforce
Part-Time Credit Controller
GetBusy —Cambridge
- Part-time
- Microsoft Excel
- Sales
- Customer service
Global Head of Marketing
Treatt —Bury St. Edmunds
- Full-time
- Hybrid work
- Marketing
- No degree
- Leadership
13d
Customer Support Specialist
Mettler Toledo —Royston
- Communication skills
- Annual leave
7d
Field Sales Specialist - Thermal Analysis
Mettler Toledo —Cambridge
- Business development
- Annual leave
- Employee assistance programme
Senior Technical Specialist - DMPK
Charles River Laboratories —Saffron Walden
- Full-time
- Sales
- Laboratory experience
- Project management
- Paid training
- Annual leave
9d
Strategic Procurement Specialist
PerkinElmer —Cambridge
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Referral programme
Biodiversity Data Officer
BirdLife International —Cambridge
- £35,000 a year
- Full-time
- Hybrid work
- Azure
- In-person
- Python
- Annual leave
- Employee assistance programme
7d
Retail Customer Service - Weekends & Evenings
Entain —Newmarket
- £13 an hour
- Overtime
- Cash handling
Retail Customer Service
Entain —Bury St. Edmunds
- £13 an hour
- Overtime
- Cash handling
6d
Subcontract Manager
Marshall of Cambridge (Holdings) Limited —Cambridge
- Full-time
- ERP systems
- Project management
- Communication skills
Universal Banker
HSBC Global Services Limited —Bury St. Edmunds
- Full-time
13d
Project Procurement Specialist
Tait —Haverhill
- Full-time
- Microsoft Office
- Continuous improvement
- No degree
IT Workplace Specialist
Mettler Toledo —Royston
- Windows
- Travel
- SharePoint
- Annual leave

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global services specialist jobs near snailwell, cam

Customer Service Specialist (Part-time)

Nuclera
Cambridge

Quick apply

Job details

Part-time

Benefits

Annual leave
Company pension
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave
Life insurance

Qualifications

Customer service
Salesforce
ERP systems
Logistics
Communication skills

Full job description

Nuclera is a venture-backed, founder-driven biotech company headquartered in Cambridge, UK with significant operations in Boston, USA. The company’s mission is to improve human health by making proteins accessible. We are beginning this mission through the launch of our eProtein Discovery™ platform. eProtein Discovery is a breakthrough protein expression, characterization, and purification technology, consisting of a lab-based benchtop instrument, cloud-based software and proprietary cartridges and consumables. The goal is to enable rapid protein access to life science researchers around the world.

We are seeking a self-motivated Customer Service Specialist to join our Customer Support team. This is a unique opportunity to join the customer support team, supporting our global customer base. Based in our Cambridge office, you’ll play a critical role in delivering high-quality, responsive support to Nuclera customers.

As part of a global team, you will help establish local customer operations and collaborate closely with teams including Logistics, Technical Support, Field Application Scientists, and Sales. Your work will ensure a smooth, efficient experience for customers from order placement through to delivery.

This is an ideal opportunity for someone who thrives in a dynamic, science-driven environment and is passionate about providing excellent service.

This role will be part-time, 2-3 days a week onsite in our Cambridge office.

This Customer Service Specialist role offers the opportunity to make a real impact on our global customer operations. If you’re looking to bring your expertise to a growing, mission-driven team and support cutting-edge science, we’d love to hear from you.

About the role:

Provide first-class support to customers on a variety of queries including orders, delivery timelines, stock availability, documentation, and quotations.
Ensure a high level of ownership of each customer interaction, delivering clear communication and timely updates throughout the customer journey.
Collaborate effectively with cross-functional teams such as Logistics, Technical Support, Field Application Scientists, and Sales to resolve issues and ensure smooth customer operations.
Work closely with the UK-based Head of Technical and Customer Support to ensure alignment on policies, service standards, and customer expectations.
Assist in the implementation and continuous improvement of customer service processes, tools, and workflows.
Monitor and report on customer service metrics and KPIs to help identify trends, bottlenecks, and opportunities for service enhancements.
Support order processing and logistics coordination to ensure a seamless experience for our customers.
Manage escalated customer issues with empathy and professionalism, seeking solutions that balance customer satisfaction with business needs.

Requirements

Experience in a customer service or customer operations role, ideally within the biotech or life sciences sector.

Strong interest in science, biology, or related fields; familiarity with research laboratory products and/or equipment is an advantage.
Proven ability to work independently and manage multiple tasks in a fast-paced, evolving environment.
Comfortable using CRM and ERP systems; experience with platforms such as Salesforce and IFS is a plus.
Excellent written and verbal communication skills, with a strong attention to detail and customer-first mindset.
A collaborative team player with the ability to work cross-functionally and across time zones.
Demonstrated problem-solving ability and a proactive approach to improving the customer experience.
Experience supporting customers internationally is desirable.

Benefits

What we offer:

In addition to competitive salaries, we offer a range of benefits including:

Company bonus scheme of 5%
Life insurance
Private medical insurance and cash plan
25 days' annual leave + Bank Holidays
Enhanced employer's pension contributions
Enhanced maternity and paternity Leave
Investment in professional development and learning
Access to amenities on Vision Park and in Histon
Fresh fruit, tea, coffee, and snacks in the office
Organised team events

Quick apply

Refine Your Search

global services specialist jobs in snailwell, cam

Customer Service Specialist (Part-time)

Delivery Consultant (DevOps), Professional Services, UK NatSec, WWPS

Academic Quality and Enhancement Administrator

Information Technology/Assurance (IT/IA) Specialist Ill - Lakenheath, UK

IT Service Desk Analyst

Subcontract Manager

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

Part-Time Credit Controller

Global Head of Marketing

Customer Support Specialist

Field Sales Specialist - Thermal Analysis

Senior Technical Specialist - DMPK

Strategic Procurement Specialist

Biodiversity Data Officer

Retail Customer Service - Weekends & Evenings

Retail Customer Service

Subcontract Manager

Universal Banker

Project Procurement Specialist

IT Workplace Specialist

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