Assistant Head Butler
Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies Live Exquisite—a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.
As Assistant Head Butler, you will support the Head Butler in orchestrating this hallmark service, ensuring that every guest journey, from pre‑arrival to departure, is seamless, anticipatory, and deeply memorable. This role is ideal for a luxury service professional with impeccable attention to detail, a passion for creating meaningful guest connections, and the ability to lead and inspire a team in delivering truly bespoke experiences. The Butler programme is the heart and soul of the St. Regis legacy—high‑touch, personalised, and exquisitely delivered.
Key Responsibilities
- Support the Head Butler with the smooth day‑to‑day operation of Butler Services, ensuring consistently exceptional and discreet service
- Oversee pre‑arrival preparation, guest communication, VIP coordination, and daily Butler Service Desk operations
- Assist with daily briefings, sharing priorities, service updates, and guest requirements with the team
- Prepare check‑in, arrival, and VIP lists, supporting effective allocation of team resources
- Deliver warm, intuitive, and highly personalised service, building strong rapport with VIP and repeat guests
- Handle guest concerns with professionalism and composure, ensuring timely and thoughtful resolution
- Reinforce brand standards, signature Butler rituals, and service recovery processes at all times
- Support the Head Butler with staff scheduling, training, coaching, and performance monitoring
- Promote collaboration across Front Office, Housekeeping, and other operational departments
- Uphold the highest standards of guest privacy, confidentiality, safety, and luxury brand compliance
- Assist with departmental cost control, inventory management, labour planning, and operational reporting
Core Competence
We are seeking a sophisticated and service‑driven professional who brings elegance, presence, and an unwavering commitment to excellence. You should have:
- Proven experience in a similar role, ideally within a 5‑star hotel or luxury environment
- Strong decision‑making and problem‑solving skills, with a calm and confident presence.
- Experience engaging with VIP and high‑profile guests, demonstrating discretion and emotional intelligence.
- A passion for personalised, anticipatory service and consistently flawless execution.
- Excellent interpersonal and communication skills.
- Ability to lead, mentor, and inspire a dedicated butler team.
- Professional presentation with exceptional attention to detail.
- Confidence in anticipating guest needs and responding with discretion and precision.
At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
Financial Rewards
- Competitive salary designed to recognise excellence
- Enhanced pension
- Life assurance
- Company sick pay
- Additional holiday allowance
- Access to BenefitHub's exclusive retail, wellness and travel privileges
- Friends & Family preferred rates at Marriott hotels worldwide
Career Development
- Clear pathway for internal promotions and transfers
- Cross-department training to refine your craft and broaden your expertise
- Expert-led development programmes
- Continuous learning through structured programmes
- Premium e-learning platform access
- Be part of an exclusive pre-opening experience shaping the future of the property
Wellbeing Support
- Private Medical Insurance
- Employee Assistance Programme
- Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
- Food & Beverage discounts across Marriott properties
- Year-round wellbeing initiatives and wellness activities
Recognition & Appreciation
- Award programmes celebrating exceptional performance
- The Astor Awards
- Distinctive Moments celebration
- Long service awards
- Key life moments celebrated – birthday, anniversaries, personal milestones and achievements
- Vibrant social calendar with team events and engagement activities
- Terms and Conditions Apply
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
