Customer support & client services managers Work, Jobs in Solihull, Wmd (with Salaries)

Delivery Team Leader (fixed term)
CIPP —Solihull
- Up to £30,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Store discount
Quick apply
11d
Business Support Supervisor (R&M)
Redditch Borough Council —Redditch
- £36,363 - £40,777 a year
- Customer service
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Employee discount
13d
Customer Service Delivery Manager
Technical Drive Ltd —Bromsgrove
- Up to £40,000 a year
- Full-time
- Customer service
- Presentation skills
- Contracts
- Annual leave
Quick apply
Customer Service Team Leader
Atkore —West Bromwich
- CRM software
- Customer service
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Customer Support Manager
Momentus —Birmingham
- Remote
- Hospitality
- Management
- SQL
Quick apply
Client Onboarding Team Leader
FBC Manby Bowdler —Wolverhampton
- Management
- Customer service
- Microsoft Office
Tier 1 Complaints Officer
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
5d
Customer Success Manager
Mears Group —Evesham
- Up to £45,000 a year
- Monday to Friday
- Management
- Customer service
- Maintenance
- Annual leave
- Employee discount
Head of Customer Retention
Culligan UK limited —Wolverhampton
- Full-time
- CRM software
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Marcus by Goldman Sachs, Contact Centre Team Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Banking
- Employee assistance programme
Lottery Administration & Customer Service Supervisor - Fixed term for 12 months
Compton Care —Wolverhampton
- £30,110 a year
- Full-time
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Customer Service Manager - Pensions
SS&C Technologies —Birmingham
- Full-time
- Hybrid work
- Customer service
- Financial services
- Leadership
- Annual leave
- Employee assistance programme
Customer Service Team Leader
Proper Snacks —Nuneaton
- Full-time
- Customer service
- Organisational skills
- Communication skills
Quick apply
Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Mentoring
- Communication skills
- Employee assistance programme
Team Leader
Gallagher —Brierley Hill
- Up to £45,000 a year
- Full-time
- Communication skills
Quick apply
Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
Customer Success Supervisor
Livity Life —Worcester
- £30,000 - £31,000 a year
- Computer literacy
- Microsoft Office
- Presentation skills
Quick apply
1d
Operations Coordinator
Arup —Birmingham
- Customer service
- SharePoint
- AI
1d
Service Delivery Team Leader
Cox Automotive —Coventry
- Full-time
- Employee discount
Customer Success Manager
Omegro —Coleshill
- Full-time
- Software troubleshooting
- Customer service
- Salesforce

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customer support & client services managers jobs near solihull, wmd

Delivery Team Leader (fixed term)

CIPP
Solihull

Quick apply

Job details

Full-time | Part-time upon request | Fixed term contract
Up to £30,000 a year
11 days ago

Benefits

Free parking
Store discount
Health & wellbeing programme
Free flu jabs
Annual leave
Company pension
Work from home
Employee assistance programme
Private medical insurance
Employee discount
Enhanced maternity leave
Flexible schedule
Bereavement leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Are you passionate about customer service, learner support, and leading high-performing teams? We’re looking for an experienced Delivery Team Leader to join our Customer Operations team and play a key role in delivering an outstanding experience for our learners. This is a fixed term role until the end of Feb 2027.

In this role, you’ll:

Lead and support a team of three to deliver high quality customer experience
Put learners at the heart of everything you do, ensuring excellent support and outcomes
Work closely with the wider team to delivery qualifications efficiently and effectively
Drive continuous improvement across service delivery and customer satisfaction

We are looking for someone who:

Has strong leadership and people management skills
Is highly customer-focused with a learner first mindset
Thrives in fast-paced, purpose driven environments

This is a maternity cover fixed term role, where you can make an impact on learners’ journeys and lead a team that cares about quality and services.

The Delivery Team Leader manages delivery coordination across the learner journey, supporting programme commencement, in-flight student needs, logistics and customer communications. The post holder balances hands-on delivery activity with leadership responsibility for the wider team.

This is a hands-on role, typically 75% direct output and 25% team leadership.

Responsibilities:

Team Leadership (~25%)

- Lead, guide and support the Delivery team

- Allocate and prioritise workloads in alignment with delivery cycles

- Monitor quality, timelines and service standards

Operational Delivery (~75%)

- Manage core coordination activity including:

o Reactive operational support

o Customer communications and learner support

o Intake groups

o Tutor liaison

o Setup logistics

- Support onboarding and pre-intake activity

- Manage ongoing communication with internal and external stakeholders

- Ensure information is accurate and up to date across systems

Customer Satisfaction

- Maintain proactive learner support channels

- Ensure communications are timely, relevant and supportive

- Coordinate resolution and escalation of delivery related issues or queries

Service and Process Improvement

- Identify opportunities to streamline, automate or simplify delivery workflow

- Maintain process documentation and training guidance

- Support development of reporting tools and dashboards

Person Specification

- Operational or customer service experience

- Excellent customer handling skills

- Strong proactive problem-solving ability

- Able to work flexibly and adaptively across priorities

- Experience leading small teams

- High level of accuracy and attention to detail

Terms and Conditions:

Salary TBC (depending on experience)

Working week Flexible hours between 9am – 5pm between 20 - 37 hours per week

Annual leave 26 days annual leave per annum based on a 37-hour week (plus bank holidays) pro-rated to working hours

Location: Office-based, in Solihull.

Our People Perks
✓ Hybrid working
✓ Pension enrolment from first day of service
✓ Private Medical Insurance and Cash Plan Schemes provided
✓ Option to buy or sell annual leave days
✓ Employee Assistance Programme
✓ Mental Health Hub
✓ Benefits hub, discounts across a broad range of partners
✓ Early Fridays, finish half an hour early every Friday
✓ Close-down over the annual festive period
✓ 1 paid volunteer day per year to give something back to the community
✓ Plus many more

Recruitment Process:

Those who wish to be considered should apply by no later than 12 June 2026.

Interviews will take place w/c 15/06/26

Pay: Up to £30,000.00 per year

Benefits:

Bereavement leave
Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Private medical insurance
Referral programme
Sick pay
Store discount
Work from home

Application question(s):

This is a hybrid role, requiring 3 days per week in the offices in Solihull - are you able to commute to Solihull on a Monday, Wednesday and Thursday?

Experience:

Leading small teams: 1 year (required)
customer service or operational: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Solihull B90 4ZL

Quick apply

Refine Your Search

customer support & client services managers jobs in solihull, wmd

Delivery Team Leader (fixed term)

Business Support Supervisor (R&M)

Customer Service Delivery Manager

Customer Service Team Leader

Customer Support Manager

Client Onboarding Team Leader

Tier 1 Complaints Officer

Customer Success Manager

Head of Customer Retention

Marcus by Goldman Sachs, Contact Centre Team Manager, Associate, Birmingham

Lottery Administration & Customer Service Supervisor - Fixed term for 12 months

Customer Service Manager - Pensions

Customer Service Team Leader

Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham

Team Leader

Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham

Customer Success Supervisor

Operations Coordinator

Service Delivery Team Leader

Customer Success Manager

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