Lead hand Work, Jobs in Solihull, Wmd (with Salaries)

Delivery Team Leader (fixed term)
CIPP —Solihull
- Up to £30,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Store discount
Quick apply
11d
Supply Chain Manager (Indigo Lune)
Lounge —Solihull
- Hybrid work
Trainee Estate Agent
Limegreen Marketing —Birmingham
- From £26,000 a year
- Full-time
- Hospitality
- Customer service
- No experience needed
- Sick pay
Quick apply
11d
Duty Manager - Guest Experience
Albert's Schloss Birmingham —Birmingham
- £35,000 - £39,000 a year
- Full-time
- Hospitality
- Guest services
- Leadership
Quick apply
10d
Head of Facilities and Estates
Ardencote – Maintenance —Warwick
- £55,000 - £60,000 a year
- Full-time
- Maintenance
- Hotel
- HVAC
- Free parking
- Employee assistance programme
Quick apply
Operations Manager | Care Homes
JCO Healthcare —Birmingham
- £70,000 - £80,000 a year
- Full-time
- Management
- In-person
- Communication skills
Quick apply
Islamic Community Liaison Officer
ArRahma Foundation —Birmingham
- From £32,000 a year
- Full-time
- Public speaking
- Driving
- In-person
- Free parking
Quick apply
Head of Food & Beverage
Ardencote – F&B —Warwick
- £55,000 - £60,000 a year
- Weekend availability
- Hospitality
- Hotel
- Leadership
- Free parking
- Employee assistance programme
Quick apply
6d
Service Desk Roles (1. Service Desk Lead/ 2.Service Desk Analysts)
FalconSmartIT —Birmingham
- Rotating shift
- Analysis skills
- Communication skills
Quick apply
Operations Planning & Delivery Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Communication skills
Quick apply
12d
Managing Director
Brusco Food Group —Evesham
- From £100,000 a year
- Full-time
- Microsoft Outlook
- Data analysis skills
- Bakery
- Free parking
- Health & wellbeing programme
Quick apply
2h
Regional Operations Manager â Specialist Division
Midlands —Birmingham
- From £70,000 a year
- Full-time
Quick apply
Community Cafe Manager- Birmingham City FC
Levy —Birmingham
- £30,000 a year
- Hospitality
- Leadership
- Café
6d
Photoshoot Producer
Lounge —Solihull
- Hybrid work
- IT
Part Time Shift Supervisor
O'Neill's Solihull —Solihull
- Up to £13.21 an hour
- Part-time
- Annual leave
- Employee discount
Quick apply
7d
Cook
KFC —Solihull
- Up to £12.71 an hour
- Part-time
- Restaurant
- Employee assistance programme
- Employee discount
2d
Trainee Negotiator
BALTIC SERVICES GROUP LTD —Birmingham
- £31,000 - £33,000 a year
- Full-time
- Sales
- Customer service
- Business development
- Free parking
- Health & wellbeing programme
Quick apply
17h
Hiring For Multiple Role
E2E HRC —Birmingham
- £32,000 - £35,000 a year
- Weekend availability
- Hospitality
- Restaurant management
- Cooking
Quick apply
Videographer & Photographer
The VSP Group —Solihull
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Travel
- AI
- Health & wellbeing programme
- Flexitime
Quick apply
12d
Sales Assistant
Smiggle —Birmingham
- Part-time
- Sales
- Communication skills
- Store discount
- Annual leave

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Delivery Team Leader (fixed term)

CIPP
Solihull

Quick apply

Job details

Full-time | Part-time upon request | Fixed term contract
Up to £30,000 a year
11 days ago

Benefits

Free parking
Store discount
Health & wellbeing programme
Free flu jabs
Annual leave
Company pension
Work from home
Employee assistance programme
Private medical insurance
Employee discount
Enhanced maternity leave
Flexible schedule
Bereavement leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Are you passionate about customer service, learner support, and leading high-performing teams? We’re looking for an experienced Delivery Team Leader to join our Customer Operations team and play a key role in delivering an outstanding experience for our learners. This is a fixed term role until the end of Feb 2027.

In this role, you’ll:

Lead and support a team of three to deliver high quality customer experience
Put learners at the heart of everything you do, ensuring excellent support and outcomes
Work closely with the wider team to delivery qualifications efficiently and effectively
Drive continuous improvement across service delivery and customer satisfaction

We are looking for someone who:

Has strong leadership and people management skills
Is highly customer-focused with a learner first mindset
Thrives in fast-paced, purpose driven environments

This is a maternity cover fixed term role, where you can make an impact on learners’ journeys and lead a team that cares about quality and services.

The Delivery Team Leader manages delivery coordination across the learner journey, supporting programme commencement, in-flight student needs, logistics and customer communications. The post holder balances hands-on delivery activity with leadership responsibility for the wider team.

This is a hands-on role, typically 75% direct output and 25% team leadership.

Responsibilities:

Team Leadership (~25%)

- Lead, guide and support the Delivery team

- Allocate and prioritise workloads in alignment with delivery cycles

- Monitor quality, timelines and service standards

Operational Delivery (~75%)

- Manage core coordination activity including:

o Reactive operational support

o Customer communications and learner support

o Intake groups

o Tutor liaison

o Setup logistics

- Support onboarding and pre-intake activity

- Manage ongoing communication with internal and external stakeholders

- Ensure information is accurate and up to date across systems

Customer Satisfaction

- Maintain proactive learner support channels

- Ensure communications are timely, relevant and supportive

- Coordinate resolution and escalation of delivery related issues or queries

Service and Process Improvement

- Identify opportunities to streamline, automate or simplify delivery workflow

- Maintain process documentation and training guidance

- Support development of reporting tools and dashboards

Person Specification

- Operational or customer service experience

- Excellent customer handling skills

- Strong proactive problem-solving ability

- Able to work flexibly and adaptively across priorities

- Experience leading small teams

- High level of accuracy and attention to detail

Terms and Conditions:

Salary TBC (depending on experience)

Working week Flexible hours between 9am – 5pm between 20 - 37 hours per week

Annual leave 26 days annual leave per annum based on a 37-hour week (plus bank holidays) pro-rated to working hours

Location: Office-based, in Solihull.

Our People Perks
✓ Hybrid working
✓ Pension enrolment from first day of service
✓ Private Medical Insurance and Cash Plan Schemes provided
✓ Option to buy or sell annual leave days
✓ Employee Assistance Programme
✓ Mental Health Hub
✓ Benefits hub, discounts across a broad range of partners
✓ Early Fridays, finish half an hour early every Friday
✓ Close-down over the annual festive period
✓ 1 paid volunteer day per year to give something back to the community
✓ Plus many more

Recruitment Process:

Those who wish to be considered should apply by no later than 12 June 2026.

Interviews will take place w/c 15/06/26

Pay: Up to £30,000.00 per year

Benefits:

Bereavement leave
Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Private medical insurance
Referral programme
Sick pay
Store discount
Work from home

Application question(s):

This is a hybrid role, requiring 3 days per week in the offices in Solihull - are you able to commute to Solihull on a Monday, Wednesday and Thursday?

Experience:

Leading small teams: 1 year (required)
customer service or operational: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Solihull B90 4ZL

Quick apply

Refine Your Search

lead hand jobs in solihull, wmd

Delivery Team Leader (fixed term)

Supply Chain Manager (Indigo Lune)

Trainee Estate Agent

Duty Manager - Guest Experience

Head of Facilities and Estates

Operations Manager | Care Homes

Islamic Community Liaison Officer

Head of Food & Beverage

Service Desk Roles (1. Service Desk Lead/ 2.Service Desk Analysts)

Operations Planning & Delivery Manager

Managing Director

Regional Operations Manager â Specialist Division

Community Cafe Manager- Birmingham City FC

Photoshoot Producer

Part Time Shift Supervisor

Cook

Trainee Negotiator

Hiring For Multiple Role

Videographer & Photographer

Sales Assistant

I want to receive the latest job alerts for lead hand in solihull, wmd

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