It apprentice Work, Jobs in Solihull (with Salaries)

IT 1st Line Support Apprentice
QA Apprenticeships —Solihull
- £16,640 a year
- Full-time
- Work from home
IT Administrator Apprentice
Volvo Group —Warwick
- Up to £21,000 a year
- CRM software
- Continuous improvement
- Organisational skills
- Employee assistance programme
- Employee discount
12d
IT Service Desk Support Apprentice
QA Apprenticeships —Redditch
- £15,600 - £21,158 a year
- Monday to Friday
- Communication skills
11d
L4 Network Engineer Apprentice
Primary Goal —Coventry
- £21,000 - £25,000 a year
- Full-time
- Computer networking
- IT
- Power tools
Quick apply
Service Desk Analyst
Gallifordtry —Hinckley
- Full-time
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
IT & Site Technician - Stivichall Primary School
Coventry City Council —Stivichall
- £25,989 - £29,540 a year
- Communication skills
- School
7d
IT Compliance and Audit Manager
Gallifordtry —Hinckley
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount

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IT Administrator Apprentice
Volvo Group —Warwick
We enable our customers to purchase and operate the trucks, buses and construction equipment they rely on every day.
Up to £21,000 a year
12d
Business Administrator Apprenticeship
Calex UK —Coventry
Answer telephone calls, respond to emails and deal with customer enquiries in a professional manner. Deliver excellent customer service to both internal and…

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IT 1st Line Support Apprentice

QA Apprenticeships -
Solihull

Apply Now

Job details

Full-time
£16,640 a year

Benefits

Work from home

Qualifications

Microsoft Windows Server
Technical troubleshooting
Customer service call handling
TCP
Inbound customer enquiry call handling
Incident queue management
GCSE
Ticket management
Computer hardware
CompTIA Network+
Technical support incident logging
IP networking
IT incident logging
Incident log maintenance
Help desk

Full job description

About Leap IT:

We are empowering businesses with cutting-edge technology and expert support. From managed services to cybersecurity, we've got your IT needs covered.

Responsibilities:

Take all incoming support calls (Support Queue), 3CX will ring agents with the lowest call count first to ensure call answering is balanced
Log tickets for each call and record all time spent on issues within the ticket (ensure the correct contract is selected for each ticket)
Provide daily updates to clients on any issues raised that are not fixed on first contact (unless otherwise agreed with the client)
Monitor your Task Board daily
Escalate to Second Line when necessary
Attend weekly helpdesk meeting

Required skills:

Windows Server inc. Hyper V, AD, DHCP, DNS
Strong PC experience Windows/OSX
Router/Switch/Firewall Configuration
Good hardware knowledge
Excellent IP and TCP/IP knowledge preferably to Network+/CompTIA
Excellent and patient telephone manner
Excellent troubleshooting technique

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 40 hours per week

Benefits:

33 days holiday (including bank holidays)
24/7 counselling support and financial advice helpline
Work from home – hybrid
Free fruit, coffee, tea and snacks
Company socials

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Apply Now

Refine Your Search

it apprentice jobs in solihull

IT 1st Line Support Apprentice

IT Administrator Apprentice

IT Service Desk Support Apprentice

L4 Network Engineer Apprentice

Service Desk Analyst

IT & Site Technician - Stivichall Primary School

IT Compliance and Audit Manager

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