Part-Time Customer Care Assistant | Lovall
Location: Cannock / Lichfield, Staffordshire
Job Type: Part-Time
Brand: Lovall
Lovall is a fast-growing women's lifestyle and apparel brand, focused on the everyday pieces women rely on most - refining, improving, and elevating them.
We're looking for a positive, confident and genuinely people-focused Customer Care Assistant to join our team on a part-time basis.
You'll be one of the voices of Lovall and an important part of the relationship we have with our customers. Whether you're helping someone choose the right product, resolving a delivery issue or turning a disappointing experience into a brilliant one, you'll make sure every customer feels listened to, valued and looked after.
For us, great Customer Care isn't about sending generic responses or simply closing tickets. It's about understanding people, solving problems and creating an experience that builds long-term trust in our brand.
If you're naturally helpful, a great communicator, comfortable with technology and someone who gets genuine satisfaction from making someone's day a little better, we'd love to hear from you.
What You'll Be Doing
As part of our Customer Care team, you'll:
- Deliver friendly, thoughtful and efficient support across email and other customer contact channels.
- Help customers with questions about our products, sizing, orders, deliveries, returns, exchanges and refunds.
- Take ownership of problems and find solutions rather than simply passing issues on.
- Turn difficult or disappointing customer experiences into positive ones wherever possible.
- Communicate with customers in a warm, conversational way that reflects the LOVALL brand.
- Respond to customer questions and comments across our social channels.
- Support the management of customer reviews and feedback.
- Investigate delivery issues and work with our delivery and logistics partners to resolve them.
- Process returns, exchanges and refunds accurately.
- Become genuinely knowledgeable about our products so you can give customers helpful and confident advice.
- Identify recurring questions, issues and customer feedback and share these insights with the wider Lovall team.
- Help us continually improve the customer experience as the brand grows.
Who We're Looking For
You don't need to know everything about Customer Service. We're much more interested in finding someone with the right attitude, personality and attention to detail.
You'll ideally be someone who:
- Enjoys helping people and genuinely cares about giving customers a great experience.
- Is a strong written communicator with strong spelling and grammar.
- Has a warm, friendly and conversational communication style.
- Is confident using a computer and comfortable learning new systems and software.
- Very familiar with the latest technology, including Ai.
- Can type quickly and accurately.
- Is naturally organised and able to manage multiple conversations and tasks.
- Has excellent attention to detail.
- Is calm and solutions-focused when dealing with challenging situations.
- Takes ownership and uses initiative rather than waiting to be told what to do.
- Can be trusted when handling customer information, refunds and payments.
- Enjoys working independently while also being part of a close, collaborative team.
- Has an interest in fashion, e-commerce or online brands.
- Has the capacity to do over-time when needed.
What It's Like Working at Lovall
We're ambitious about where we're taking Lovall, but we're equally passionate about creating a workplace people genuinely enjoy being part of.
You'll be joining a friendly, creative and growing team where ideas are encouraged, people are trusted and there's plenty of opportunity to learn about how a modern e-commerce brand operates.
Customer Care also works closely with teams across the business, giving you exposure to e-commerce, product, logistics, marketing and brand rather than keeping you inside a traditional customer-service environment.
Lovall Benefits
As part of the LOVALL team, you'll receive:
- 50% employee discount for you, your family and friends
- Hybrid working, including WFH Wednesdays & Fridays
- Flexible working through our Flexi-Time approach
- Your birthday off
- Competitive holiday allowance
- Employee Assistance Programme with 24/7 support and face-to-face sessions
- Company sick pay
- Enhanced maternity benefits
- Regular team socials and events
- A modern, collaborative and creative working environment
- The opportunity to grow alongside an ambitious UK fashion brand
Job Type: Part-time
Pay: From £11.00 per hour
Application question(s):
- Are you able to commute to our Hednesford office 3 times per week
- Are you reasonably quick at typing and using a computer/laptop?
Experience:
- Customer service: 2 years (required)
- Customer care within E-commerce/Online Sales: 2 years (preferred)
Work Location: In person
