Policy officer Work, Jobs in Somercotes, Dby (with Salaries)

Customer Liaison Officer
Network Plus —Alfreton
- Customer service
- Supervising experience
- Leadership
Quick apply
Information Security Officer
Derby City Council —Derby
- £50,269 - £53,460 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Talent Acquisition Manager – Contingent Workers
Metropolitan Police —Kilburn
- £45,986 - £48,995 a year
- Full-time
- Customer service
- English
- Analysis skills
Fleet Compliance and Standards Officer
IT Fleet Automotive Limited —Loughborough
- £40,000 a year
- Full-time
- Bachelor's degree
- In-person
- Communication skills
Quick apply
Head of People
Derbyshire Fire & Rescue —Ripley
- £57,461 - £62,963 a year
- Full-time
- Human resources
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
8d
Democratic Services Officer
Derby City Council —Derby
- £37,280 - £39,862 a year
- Full-time
- Hybrid work
- Communication skills
- School
- Annual leave
- Employee assistance programme
12d
Contracts Officer
Nottinghamshire County Council —Nottingham
- Full-time
- No degree
- Contracts
- School
5d
Operational Support Officer
HM Courts & Tribunal Service —Derby
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
13d
Operational Support Officer
HM Courts and Tribunals Service —Derby
- £25,582 a year
- Part-time
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
14d
Policy Officer
Sheffield City Council —Sheffield
- £33,143 - £37,280 a year
- Temporary
- Analysis skills
2d
Assistant Lecturer (with Mentorship)
UK MANAGEMENT COLLEGE —Derby
- £30,000 - £35,000 a year
- Monday to Friday
- English
- Education
- No degree
Quick apply
Research Associate (Networks Evidence and Evaluation Officer)
University of Sheffield —Sheffield
- £38,784 - £41,064 a year
- Full-time
- Hybrid work
- Doctoral degree
- University
- Organisational skills
- Annual leave
- Employee discount
20h
Housing Officer - Derby
Serco Plc —Derby
- £29,250 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
8d
Quality Assurance Alternative Provision Lead officer
Nottinghamshire County Council —Nottingham
- Full-time
- Customer service
- Negotiation
14d
Climate and National Park Strategy Officer
Peak District National Park —Bakewell
- £32,597 - £34,434 a year
- Full-time
- Hybrid work
- Free parking
6d
Student Experience Officer
University of Sheffield —Sheffield
- £27,319 - £33,951 a year
- Full-time
- Hybrid work
- Customer service
- Driving
- Communication skills
- Annual leave
- Employee discount
6d
Policy Officer - Police Staff
Nottinghamshire Police —Arnold
- £28,071 - £29,859 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
1d
Development Officer
University of Derby —Kedleston
- £32,260 - £41,689 a year
- Weekend availability
- Marketing
- University
- No degree
- Annual leave
- Employee assistance programme
7d
Environmental Protection District Officer
Sheffield City Council —Sheffield
- £42,839 - £46,142 a year
- Hybrid work
- Communication skills
5d
Probation Services Officer - Yorkshire and the Humber Probation Service - Sheffield - Full Time
HM Prison & Probation Service —Sheffield
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
1d

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policy officer jobs near somercotes, dby

Customer Liaison Officer

Network Plus -
Alfreton

Quick apply

Job details

Permanent

Qualifications

Wastewater treatment
Driving Licence
Customer service
Performance management
Supervising experience
Leadership
Communication skills

Full job description

Description

You will be ultimately responsibility for handling activities as outlined below:

Take ownership of CARE activities (Pre, During & Post) necessary to achieve exceptional customer feedback and customer satisfaction scores.

Deliver effective walk off post completion activities that are coordinated by the Customer Manager.

Key Responsibilities

Key Responsibilities

Effective CARE completion on all projects

80% Walk Off completion (successful visits & score captured)

Core Responsibilities

Strategy:

Ensure a customer service culture is adopted throughout the teams.

Use initiative, prioritise workload and work unsupervised.

Financial / Operations:

Track customer experience KPI’s and compile monthly & weekly reports.

Customer / Market:

Take ownership of activities necessary to achieve exceptional customer feedback and customer satisfaction score.

Manage vulnerable customers in accordance with GSOP3, ensuring that replacement gas supplies are installed on their premises when requested.

Experience and Qualifications

Key Competencies

Leadership – Act as an Ambassador promoting the Customer minimum standards

Health, Safety & Environment – Report / escalate any HSEQ near misses / hazards observed

Customer focused - Relevant contract/customer service experience. Able to adapt to customer needs.

Embracing Change - Able to support performance review sessions and drive performance improvement.

Communication - Effective interpersonal skills.

Influencing skills - Able to positively influence customer thinking

Performance Management - Demonstrable experience of exceeding targets/KPI’s.

Innovation and Creative Thinking - Able to adapt to customer needs

Operational Understanding – General knowledge of the Eclectic industry is desirable. Able to use digital devices and built in apps. Able to prioritise tasks and work independently

Qualifications/Skills Required

Experience of working in Utilities

Driving Licence

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

About Network Plus

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.

We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Quick apply

Refine Your Search

policy officer jobs in somercotes, dby

Customer Liaison Officer

Information Security Officer

Talent Acquisition Manager – Contingent Workers

Fleet Compliance and Standards Officer

Head of People

Democratic Services Officer

Contracts Officer

Operational Support Officer

Operational Support Officer

Policy Officer

Assistant Lecturer (with Mentorship)

Research Associate (Networks Evidence and Evaluation Officer)

Housing Officer - Derby

Quality Assurance Alternative Provision Lead officer

Climate and National Park Strategy Officer

Student Experience Officer

Policy Officer - Police Staff

Development Officer

Environmental Protection District Officer

Probation Services Officer - Yorkshire and the Humber Probation Service - Sheffield - Full Time

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