Staff software engineer Work, Jobs in Somercotes, Dby (with Salaries)

Service Desk Engineer
Potter Clarkson —Nottingham
- Full-time
- Hybrid work
- Computer literacy
- Communication skills
Quick apply
9d
IT Support Operations Manager
DG Cars —Nottingham
- £30,000 - £42,500 a year
- Full-time
- Continuous improvement
- In-person
Quick apply
5d
Software Engineer
Tes Global —Sheffield
- £40,000 - £60,000 a year
- Full-time
- Communication skills
- School
- Annual leave
- Employee assistance programme
Quick apply
Software Project Manager
ZOO Digital Group plc. —Sheffield
- Up to £38,000 a year
- Hybrid work
- Organisational skills
- Agile
- In-person
Quick apply
Staff Software Engineer - React, Typescript
Experian —Nottingham
- Full-time
- Hybrid work
- Mentoring
- AI
- Annual leave
Quick apply
Senior Test Automation Engineer
Certara —Sheffield
- Full-time
- Remote
- Azure
- Mentoring
- AI
6d
CAD Engineer Draughtsperson
Glacier Energy —Sheffield
- Full-time
- Engineering
- Continuous improvement
- Manufacturing
Quick apply
Research Associate in Digital Twins for Healthcare
University of Sheffield —Sheffield
- £38,784 - £41,064 a year
- Full-time
- Hybrid work
- Doctoral degree
- Agile
- Communication skills
- Annual leave
- Employee discount
Technical Support Engineer
Microlise —Nottingham
- £30,000 a year
- Communication skills
- Employee assistance programme
10d
IT Engineer
Rotherham Metropolitan Borough Council —Sheffield
- £33,121 - £35,571 a year
- Full-time
- Communication skills
Senior Software Engineer Angular, Full Stack
Microlise —Nottingham
- From £45,000 a year
- Computer Science
- SQL
- Mentoring
- Employee assistance programme
- Employee discount
Senior AWS Data Engineer (Fixed Term Contract)
Microlise —Nottingham
- From £55,000 a year
- Employee assistance programme
- Employee discount
Senior Software Engineer RPG (Fxed Term Contract)
Microlise —Nottingham
- From £45,000 a year
- Computer Science
- No degree
- Software development
- Employee assistance programme
- Employee discount
Product Development Engineer
Genuit Group —Loughborough
- Full-time
- Data analysis skills
- Analysis skills
- Presentation skills
- Free parking
- Employee discount
13d
Senior Software Engineer Angular, Full Stack (Fixed Term)
Microlise —Nottingham
- From £45,000 a year
- Computer Science
- SQL
- Mentoring
- Employee assistance programme
- Employee discount
Analytics Engineer
Tes Global —Sheffield
- £40,000 - £57,000 a year
- Full-time
- Analysis skills
- Agile
- School
- Annual leave
- Employee assistance programme
Quick apply
Senior Software Engineer Java (Fixed Term Contract)
Microlise —Nottingham
- From £45,000 a year
- Computer Science
- Java
- SQL
- Employee assistance programme
- Employee discount
Senior Software Engineer C++ (Fixed Term Contract)
Microlise —Nottingham
- From £45,000 a year
- Computer Science
- SQL
- Mentoring
- Employee assistance programme
- Employee discount
Principal / Lead Draughtsperson
LSTC Group —Derby
- Full-time
- Computer literacy
- Team management
- Mentoring
Mechatronics / Mechanical Engineer
AM-COE —Derby
- £28,000 - £35,000 a year
- Full-time
- Engineering
- Master's degree
- Analysis skills
Quick apply

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staff software engineer jobs near somercotes, dby

Service Desk Engineer

Potter Clarkson -
Nottingham

Quick apply

Job details

Full-time
9 days ago

Benefits

Company pension

Qualifications

Technical troubleshooting
Computer literacy
User account provisioning
Ticket management
Microsoft Office Suite
User account management
Computer hardware
Staff training
Ticket management systems
Technical support incident logging
Technical writing
Customer support
Customer interaction
IT incident logging
Application support
Incident log maintenance
Communication skills

Full job description

As a Service Desk Engineer, you will play a crucial role in Potter Clarkson’s IT team. Your primary responsibilities will include providing first line support to users across the business, resolving incidents and fulfilling service requests efficiently and professionally. Acting as the initial point of contact for IT issues, the role focuses on delivering an excellent user experience, following defined processes, and escalating issues where necessary to ensure a timely resolution.

Key Responsibilities

Act as the first point of contact for IT incidents and service requests via phone, email, and in-person.
Maintain accurate records of issues and resolution using the ticketing system, ensuring clear documentation and adherence to SLAs.
Provide assistance, either directly or through escalation to another team member.
Monitor automated systems.
Support users with account/group management tasks, password resets, device onboarding and basic application troubleshooting.
Assist in the setup and configuration of new hardware and software.
Diagnose and resolve common hardware and software issues, escalating more complex problems as required.
Produce and contribute to the creation and maintenance of knowledge base articles, user guides and training videos whilst maintaining agreed procedures.
Provide onboard training for new staff and other application training as necessary.

Skills and Competencies

Essential

Excellent computer skills and the ability to troubleshoot computer-related problems.
Proficiency in Windows operating systems, Microsoft Office Suite and other common software applications.
Excellent verbal and written communication skills, ensuring clear and effective interaction with colleagues, clients, and stakeholders.
Capable of managing multiple tasks simultaneously while maintaining high accuracy and quality standards.
Excellent customer service skills with a proactive approach to problem-solving.

Desirable

Microsoft and ITIL qualifications.
Proven experience in a similar role, preferably within a corporate environment.
Microsoft 365 Administration.

The Company

Potter Clarkson LLP is one of the leading pan-European Intellectual Property law firms, with seven offices across the UK, Denmark, Sweden and Germany.

We offer clients a full IP service to support them in achieving their commercial objectives. We pride ourselves in the exceptional level of client care offered by our approachable and engaged team.

The firm is consistently ranked in the top tier of major legal guides, such as Legal 500 and MIP. We also hold three independent ISO accreditations which evidence our high level of environmental awareness, service provision and information security.

We are committed to promoting a healthy work-life balance, and supporting the wellbeing of all our people. We offer a wealth of health and wellbeing benefits and resources including healthcare, attractive flexible working options, sports and social groups, virtual yoga and mindfulness sessions, a virtual wellbeing hub, mental health first aiders, and a busy social calendar.

Benefits

We offer a flexible working policy, with employees expected to be in the office three days per week. Initially, the successful candidate will need to work in the office full-time to facilitate their training and integration into the company.
Competitive salary, dependant on experience.
Birthday leave.
Salary sacrifice pension scheme.
One paid day off per year for charitable work.
Enhanced maternity and paternity offering.
Discretionary bonus.
Health care packages.
Discount vouchers.
Company aways days.

We are committed to providing a highly supportive, inclusive and stimulating workplace for all our people. Read more about how we’re building a more equal, diverse and inclusive culture here

Quick apply

Refine Your Search

staff software engineer jobs in somercotes, dby

Service Desk Engineer

IT Support Operations Manager

Software Engineer

Software Project Manager

Staff Software Engineer - React, Typescript

Senior Test Automation Engineer

CAD Engineer Draughtsperson

Research Associate in Digital Twins for Healthcare

Technical Support Engineer

IT Engineer

Senior Software Engineer Angular, Full Stack

Senior AWS Data Engineer (Fixed Term Contract)

Senior Software Engineer RPG (Fxed Term Contract)

Product Development Engineer

Senior Software Engineer Angular, Full Stack (Fixed Term)

Analytics Engineer

Senior Software Engineer Java (Fixed Term Contract)

Senior Software Engineer C++ (Fixed Term Contract)

Principal / Lead Draughtsperson

Mechatronics / Mechanical Engineer

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