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Customer Care Advisor

Clinisupplies -
Bridgwater

Apply Now

Job details

Qualifications

Customer service
GCSE
Microsoft Office
Numeracy
IT
Communication skills

Full job description

Location: Bridgwater Office

Salary:

Contract:

Contract Type:

35-hour week Monday - Friday, working across three shifts between 8.00 – 6.00 pm. Saturday working 9.00-12.00 on a rota basis

Reporting to:

Customer Care Manager/Contact Centre Manager

Direct Reports:

Department:

Nightingale

Customer Care Advisor

Role Summary

As a Customer Care Advisor, you will use our omnichannel service to register new customers, place orders, and answer order related queries. You will also play a role in processing and approving prescriptions as well as answering inbound and outbound calls in our Contact Centre.
This role is based in our Bridgwater office.

Key Responsibilities

The following provides an indication of the key responsibilities involved in this role but is not intended to be an exhaustive list of all the duties that you may be required to do

Reporting directly to the Contact Centre Manager you will be:

Answering inbound calls from customers and Health Care Professionals (HCP’s)
Making outbound calls to welcome new customers to the Home Delivery Service
Making outbound courtesy calls to customers to place repeat orders
Taking payments from customers for Prescriptions via inbound and outbound calls
Registering new customers to the home delivery service using our internal databases
Chasing GP Surgeries for outstanding customer Prescriptions by phone or email
Reviewing and approving orders
Managing various mailboxes
Being a Subject Matter Expert in established field
Reporting from various internal databases
Adhering to weekly schedules
Attending various meetings/performance reviews/huddles/workshops/webinars
Updating internal databases, abiding by GDPR regulations
Working collaboratively to ensure all Contact Centre service levels are achieved in line with agreed KPI’s

Experience Required

Good literacy and numeracy to GCSE ‘O’ level
Intermediate IT skills (Microsoft Office)
Excellent organisation skills
Ability to prioritise workload
Good communication skills written and verbal
Excellent telephone manner
Excellent attention to detail
Ability to use multiple systems at one time
Can multi-task in a fast-paced customer service environment
Positive ‘can do’ attitude
Passion for Delivering Excellence in Customer Service

Desirable

Has some experience of working in a medical or healthcare environment
Has experience of working in a busy Contact Centre environment

Clinisupplies is dedicated to the continuous development of our employees and offer excellent career prospects for the strong candidate. We also offer competitive terms and conditions.

Clinisupplies Limited is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

How to apply

If you are interested in this position, please forward your CV to [email protected]. Please note that in addition to the interviews there will be assessments as part of our recruitment and selection process.

NO AGENCIES

Apply Now

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Role Summary

Key Responsibilities

Experience Required

Desirable

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