Head of customer service Work, Jobs in Somerset (with Salaries)

Enquiries Manager
The Barrister Group —Taunton
- £27,500 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Computer literacy
Quick apply
Head of Product - Dairy
YeoValley —Blagdon
- Up to £90,000 a year
- Monday to Friday
- Hybrid work
- Budgeting
Quick apply
9d
Head of Archives
UK Hydrographic Office —Taunton
- £61,605 a year
- Full-time
- Hybrid work
- Presentation skills
- Team management
- Budgeting
- Work from home
12d
Head of Customs Compliance, Helicopters UK
Leonardo UK Ltd —Yeovil
- £66,000 - £90,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Presentation skills
- Flexible schedule
- Referral programme
Security Operations Manager
Relyon Guarding & Security Services —Taunton
- £40,000 - £45,000 a year
- Weekend availability
- Customer service
- Team management
- Computer skills
Quick apply
10d
Service Colleague
ASDA —Bridgwater
- £13.10 - £15.64 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
12d
Lifeline Support Officer
Somerset Council —Taunton
- £25,185 - £25,989 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
4d
Head of Export Compliance, Helicopters UK
Leonardo UK Ltd —Yeovil
- £66,000 - £90,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Presentation skills
- Flexible schedule
- Referral programme
Director of E-Commerce
Screwfix —Yeovil
- Full-time
- Hybrid work
- Employee discount
- Flexible schedule
Store Manager - Bridgwater
Morrisons —Bridgwater
- Customer service
- Team management
- Retail management
- Annual leave
- Employee discount
Quick apply
Relief Lifeline Operator
Somerset Council —Taunton
- £13.05 - £13.47 an hour
- Weekend availability
- Hybrid work
- Communication skills
- Annual leave
3d
Customs Compliance Special Procedures Lead
Leonardo UK Ltd —Yeovil
- £53,000 - £70,000 a year
- Full-time
- Hybrid work
- Computer literacy
- English
- Presentation skills
- Flexible schedule
- Referral programme
Service Colleague (Food Services)
ASDA —Dunball
- £13.10 an hour
- 8 hour shift
- Serving
- Customer service
- Cleaning
- Employee assistance programme
- Employee discount
Customer Delivery Driver
ASDA —Taunton
- £13.10 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
11d
Customer Service Advisor
Castelan —North Somerset
- £25,610 - £26,000 a year
- Full-time
- Continuous improvement
- In-person
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
8d
Catering Manager
BAM Construction —Bridgwater
- £15 an hour
- Overtime
- Customer service
- Computer literacy
- Computer skills
Senior Contracts Manager
Reed In Partnership —Street
- £50,000 - £60,000 a year
- Full-time
- Analysis skills
- Contracts
- Annual leave
9d
Property Services Manager
Sykes Holiday Cottages —Lyme Regis
- Up to £35,000 a year
- Full-time
- Computer literacy
- Databases
- Team management
Quick apply
Facilities Service Assistant
Somerset NHS Foundation Trust —Burnham-on-Sea
- £25,272 a year
- Part-time
- English
- Mentoring
- Training & development
- Annual leave
- Employee discount
2d
General Manager - Beckenham
Pret A Manger —Street
- From £40,338 a year
- Hospitality
- Inventory control
- Customer service
- Annual leave
- Employee discount

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Enquiries Manager

The Barrister Group
Taunton

Quick apply

Job details

Full-time
£27,500 - £30,000 a year

Benefits

On-site parking

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Customer service
Computer literacy
Stakeholder liaison
Writing skills
Internal department liaison
Microsoft Office Suite
Data entry
Customer interaction
Multidisciplinary collaboration
Networking
Sales and customer service experience
Communication skills
Business lead generation
Negotiation

Full job description

The Barrister Group provides barristers to solicitors, businesses and members of the public seeking legal advice and representation in court. We're expanding our dynamic sales team and seeking motivated professionals to help The Barrister Group match clients with appropriate barristers and handle the process of formal instruction. Successful candidates will need to attend our head office in Taunton, Somerset, for an initial onboarding period of up to 4 weeks.

What we're looking for:

Ambitious, quick learners with strong communication skills

Empathetic problem-solvers who can accurately assess clients’ legal needs

Individuals driven by a genuine desire to improve access to justice What you’ll be doing:

Fielding leads over telephone, email, booking form or live chat from solicitors and members of the public seeking legal advice or representation

Logging each lead in the appropriate CRM

Triaging leads to gauge viability based on The Barrister Group’s core services and either:

accepting the lead, recording details (e.g., area of law and instruction-type) in our bespoke case management system, confirming availability of suitable barristers and progressing to quote and conversion

disqualifying the lead in CRM and signposting to other more appropriate services

Being available to clients throughout the quoting and conversion process to field any queries and provide additional information where necessary to achieve conversion

Collaborating with both internal (e.g., marketing, technology, finance) and external stakeholders (e.g., solicitors, chambers and marketing partners) to define and achieve growth objectives and raise brand awareness through networking

Skills and knowledge required:

Experience working in a fast-paced consumer-facing sales team

Excellent customer service skills

Strong verbal and written communication skills

High level of attention to detail and commitment to quality

Ability to prioritise, plan and organise workloads in a busy working environment

Creative and innovative problem-solving and an ability to negotiate confidently

Excellent interpersonal skills and team-player mentality

Professional, empathetic and patient telephone manner Competent IT skills (primarily Microsoft Office)

Pay: £27,500.00-£30,000.00 per year

Benefits:

On-site parking

Work Location: Hybrid remote in Taunton TA1 2PX

Quick apply

Refine Your Search

head of customer service jobs in somerset

Enquiries Manager

Head of Product - Dairy

Head of Archives

Head of Customs Compliance, Helicopters UK

Security Operations Manager

Service Colleague

Lifeline Support Officer

Head of Export Compliance, Helicopters UK

Director of E-Commerce

Store Manager - Bridgwater

Relief Lifeline Operator

Customs Compliance Special Procedures Lead

Service Colleague (Food Services)

Customer Delivery Driver

Customer Service Advisor

Catering Manager

Senior Contracts Manager

Property Services Manager

Facilities Service Assistant

General Manager - Beckenham

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