It support engineer Work, Jobs in Somerton, Oxf (with Salaries)

Technical Support Analyst
hireful —Banbury
- £35,000 - £40,000 a year
- Full-time
- Work from home
Quick apply
IT Support Engineer - Modern Workplace
Haas F1 Team —Banbury
- Weekend availability
- Bachelor's degree
- Continuous improvement
- Travel
Quick apply
Software Support and Development Engineer
KION Group AG —Banbury
- Full-time
- Oracle
- Travel
- Software development
3rd Line Engineer
turn IT on —Witney
- Full-time
- Hybrid work
- Azure
- Travel
- Mentoring
- Employee assistance programme
Quick apply
Field Support Engineer
Xperience —Banbury
- Hybrid work
- Travel
- Computer networking
- Communication skills
- Free parking
- Bereavement leave
1d
3rd Line Service Desk Engineer
Bechtle UK —West Hunsbury
- £45,000 - £55,000 a year
- Full-time
- Windows
- Mentoring
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
1st line Support Engineer
Ekco —Milton Keynes
- Azure
- Computer networking
- Time management
- Annual leave
- Employee assistance programme
Quick apply
IT Support Engineer I - Junior Helpdesk
Ariat Europe Ltd —Harwell
- Full-time
- Hybrid work
- Travel
- Computer networking
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
8d
Senior Support Engineer
Novastar Infotech Ltd —Milton Keynes
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Mentoring
- SharePoint
- In-person
Quick apply
IT Support Engineer II
Ariat Europe Ltd —Harwell
- Weekend availability
- Hybrid work
- Travel
- Organisational skills
- SharePoint
- Free parking
- Employee assistance programme
Quick apply
8d
IT Service Engineer
Sensient Technologies Corporation —Milton Keynes
- English
- Organisational skills
- Communication skills
4d
Remote Support Engineer - Night Shift
Dexory —Wallingford
- Night shift
- In-person
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
3d
Workshop Engineer
Air IT —Milton Keynes
- Full-time
- CRM software
- Communication skills
- Annual leave
- Employee assistance programme

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Affinity Trust —Thame
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Technical Support Analyst

hireful -
Banbury

Quick apply

Job details

Full-time
£35,000 - £40,000 a year

Benefits

Work from home

Qualifications

Technical troubleshooting
ITIL Certification
Incident queue management
IT service management
Ticket management
Process improvement
Zendesk
ServiceNow
Customer support
Problem management
Customer interaction
Root cause analysis
Help desk

Full job description

Our client is a growing UK Software product company providing workforce management software to 100’s of customers across the UK. They're investing in the maturity of their support function and are looking for a Technical Support Analyst (1st line / Service Management) to help shape how they deliver service, working closely with Product and Engineering.

Location: Banbury, but work from home & remote available. Good commutes form Rugby, Oxford, Coventry, Leamington Spa, Northampton, Milton Keynes, etc Salary: £35,000 to £40,000 basic plus benefits. Working arrangement: hybrid, with core weekday hours and a weekend support rota every 4-6 weeks (additional compensation applies).

What you'll be doing

Work the front line alongside the support team, triaging tickets and resolving customer issues within SLA.
Own the lifecycle of significant incidents, from triage through to resolution and post-incident review.
Build a lightweight problem management practice, driving root-cause analysis with Engineering.
Act as the bridge between Customer Success, Product and Engineering during escalations.
Improve ticketing tools, workflows and reporting to strengthen the wider support function.
Coach support agents on troubleshooting technique and customer communication.

What you need to bring

Demonstrable experience in a support, service desk or ITSM role.
Strong working knowledge of ITIL practices, particularly Incident and Problem Management.
Direct customer-facing experience, comfortable handling difficult conversations with customers and stakeholders.
A track record of improving support processes, not just working within them.
Hands-on experience with an ITSM platform such as Zendesk, Jira Service Management or ServiceNow (desirable: Zendesk administration, ITIL 4 Foundation certification).

Why you'll love this job

Real influence over how a growing support function is built, with scope to grow into leading it.
A chance to provide a support function at a Software company (SaaS), not just traditional “IT support”
A small, close-knit team where your work and impact are visible.
Genuine investment in your development, including support for ITIL certification.

If you're ready to bring structure, judgement and real improvement to a growing support function, we'd love to hear from you. Apply now to find out more about this exciting opportunity.

Quick apply

Refine Your Search

it support engineer jobs in somerton, oxf

Technical Support Analyst

IT Support Engineer - Modern Workplace

Software Support and Development Engineer

3rd Line Engineer

Field Support Engineer

3rd Line Service Desk Engineer

1st line Support Engineer

IT Support Engineer I - Junior Helpdesk

Senior Support Engineer

IT Support Engineer II

IT Service Engineer

Remote Support Engineer - Night Shift

Workshop Engineer

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