Company Background
AME Solutions have been providing IT Support, Managed IT Services and Training to businesses throughout the UK and Europe since 2005.
AME Solutions are looking for a personable, responsible and skilled individual to join our technical team as an ICT Support Engineer, due to our continued growth and organic expansion.
You will be responsible for remote and onsite support at our customer premises, as well as installations of new network infrastructure,cloud systems, servers and VOIP telephone systems.
The ideal candidate will be someone who has worked in IT for several years and has at least 1 years’ experience, who is now looking to progress further.
LOCATION: 2nd Floor Wear House, Topsham Road, Exeter, Devon, EX2 7AE - in the grounds of Exeter Golf and Country Club.
JOB DESCRIPTION AND RESPONSIBILITIES:
- As directed by the Technical Directors
- Install, configure and support all company supported Operating Systems, Software and Hardware.
- Attend client sites to perform various aspects of computer services.
- Always seen to be helpful when dealing with clients, and display professionalism and patience when offering advice and support
- Provide telephone, remote and on-site technical support.
- To treat every customer’s setup as if it were your own and provide them with the best possible support we can offer, putting the customer first in every instance.
- Installing new software (Applications, VMWare, Veeam, Microsoft Server platforms).
- Installing new hardware (servers, printers, computer workstations, laptops, switches, firewalls, network infrastructure etc).
- Providing general administration of customers systems
- Overseeing security of all customer’s systems.
- Diagnosing and resolving network faults.
- Provide limited training for customers on new equipment.
- Planning future improvements for customer’s sites and setups.
- Provide detailed and comprehensive job sheet recording in time management software.
- Comply with company procedures.
- Comply with company health & safety regulations.
- Produce/update detailed network documentation of any installations undertaken
ICT Systems Engineer PROFILE:
Experience:
- Experience of Windows Server 2016/19/22/25,
- Experience of all Windows Operating Systems through to Windows 11.
- Experience with Microsoft 365 Suite and Azure/AWS/Google.
- Experience with managing and troubleshooting backup solutions
- Experience of Apple and Linux.
- Experience of WiFi networking.
- Experience of VOIP telephone systems, particularly 3CX.
- Hardware installation, configuration and support.
- WAN/LAN/VLAN installation and configuration.
- TCP/IP and other protocol configuration.
- Internet and security technologies.
- Systems and database management.
- Proven IT Support / Systems Administration skills.
Qualification and skills:
- Excellent communication skills.
- Strong organisational skills with a methodical approach.
- Must be able to take initiative and solve problems on your own (when appropriate).
- Good all-round IT literacy.
- Good time management and the ability to complete work in a timely manner.
- Ideally you must have at least 5 GSCE’s (C/4 and above) – Maths and English are a must.
Personal attributes:
- Approachable and friendly.
- Tidy and presentable.
- Takes ownership and responsibility for self and others.
- Attention to detail.
- Ability to effectively prioritise customer requirements.
- Good communicator.
- Methodical approach required with a clear audit trail.
- Team player.
ADDITIONAL REQUIREMENTS:
A valid UK driving licence, be willing to use your own vehicle and insured for Business use
SALARY AND BENEFITS:
Based on 37.5 hour week – Monday to Friday 8:30am to 5:00pm
£25,000 - £35,000 - basic salary depending on experience/qualifications, plus:
- Use of corporate membership to leisure and gym at Exeter Golf and Country Club.
- Part of Technical commission scheme.
- Staff share scheme and dividends
- Team events and regular trips
- Training and Microsoft exams
- Overtime, including weekend work and out of hours calls.
- Company laptop
- Pension
Job Type: Full-time
Job Type: Full-time
Pay: £25,000.00-£35,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Gym membership
- On-site parking
Ability to commute/relocate:
- Exeter EX2 7AE: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
