Senior it technician Work, Jobs in South Croydon, Gtl (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
12d
Senior Technician
Surrey County Council —Reigate
- £38,090 - £41,134 a year
- Driving
- IT
- Communication skills
- Annual leave
- Employee assistance programme
10d
Senior Technician, IT Infrastructure
Ryan, LLC —London
- Full-time
- Windows
- Project management
- Bachelor's degree
- Gym membership
Senior IT Technician
Colets —Thames Ditton
- £35,000 a year
- Hospitality
- Customer service
- SQL
Quick apply
12d
IT Coordinator/ Helpdesk Technician
Wasserman Media Group LLC —London
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office
IT Technician
Marylebone Boys' School —London
- £35,000 - £40,000 a year
- SharePoint
- School
10d
Third Line IT Support Engineer / Technical Consultant
Krome Technologies Ltd —Chertsey
- £40,000 - £55,000 a year
- Full-time
- Azure
- English
- SQL
- Free parking
- Annual leave
Quick apply
End User Support Technician
Thales —Crawley
- Weekend availability
- Windows
- Annual leave
- Employee discount
IT Support Technician (Level 1)
Ardingly College —Haywards Heath
- £27,976 a year
- Full-time
- Customer service
- Organisational skills
- IT
IT Incident Management & Resolution Engineer
Partners Group —London
- Full-time
- Azure
- SharePoint
- In-person
Junior IT & Comms Technician
Terry Tew Sound & Light —Loughton
- £30,000 - £33,000 a year
- Overtime
- Driving
- Organisational skills
- SharePoint
- Free parking
Quick apply
8h
Senior Data Center IT Technician
Nebius —London
- Data analysis skills
- English
- IT
Quick apply
Service Desk Analyst
ECI - United Kingdom —London
- Azure
- Microsoft Outlook
- Customer service
Quick apply
Level 3 Digital Support Technician Apprentice
Islington Council —Islington
- £14.80 an hour
- Full-time
- English
- Employee discount
11d

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Senior Technician
Surrey County Council —Reigate
The ideal candidate will be used to updating Service Requests with detailed notes which are seen by both customers and colleagues.
£38,090 - £41,134 a year
10d
Senior Technician
SOCOTEC UK & Ireland —Snodland
Alongside a competitive salary, we offer a comprehensive benefits package including 25 days holiday (with the option to buy more), an electric car scheme (where…
Quick apply

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year
12 days ago

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

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senior it technician jobs in south croydon, gtl

Helpdesk Technician (1st line)

Senior Technician

Senior Technician, IT Infrastructure

Senior IT Technician

IT Coordinator/ Helpdesk Technician

IT Technician

Third Line IT Support Engineer / Technical Consultant

End User Support Technician

IT Support Technician (Level 1)

IT Incident Management & Resolution Engineer

Junior IT & Comms Technician

Senior Data Center IT Technician

Service Desk Analyst

Level 3 Digital Support Technician Apprentice

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