2nd line support engineer Work, Jobs in South Hetton, Dur (with Salaries)

2nd Line IT Support Engineer
ADNS Group —Middlesbrough
- £27,000 - £30,000 a year
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Free parking
- Life insurance
Quick apply
2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
3rd Line Network Support Engineer
Aspire Technology Solutions —Gateshead
- From £40,000 a year
- Full-time
- Travel
- Mentoring
- Computer networking
- Free parking
- Annual leave
Quick apply
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Service Desk Consultant - 2nd Line (Infrastructure)
TSG —Gateshead
- £0.01 - £40,000.00 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Senior Service Desk Consultant - 3rd Line
TSG —Gateshead
- £0.01 - £45,000.00 a year
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply

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2nd Line Support Technician
Vertu Motors —Gateshead
Feedback the solution of escalated calls to the team and management. Troubleshoot issues in a timely and accurate manner, keeping users informed of progress.
£29,252 a year
Quick apply
1st/2nd Line Support Analyst
Ramsdens Financial Ltd —Stockton-on-Tees
Sound capability handling support calls. Handling cash balancing issues in a retail environment. To log all support calls and prioritise them accordingly.
From £15.18 an hour
Quick apply
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2nd line support engineer jobs near south hetton, dur

2nd Line IT Support Engineer

ADNS Group
Middlesbrough

Quick apply

Job details

Permanent | Full-time
£27,000 - £30,000 a year

Benefits

Free parking
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Microsoft Certified: Azure Fundamentals, Microsoft Corporation
ITIL Certification
Azure
Software troubleshooting
Customer service
Windows
Technical support
DHCP
ITIL
Virtualisation
IT support
DNS
SharePoint
Root cause analysis
Communication skills
PowerShell
Active Directory
Intune
Help desk

Full job description

2nd Line IT Support Engineer Managed Service Provider (MSP)

Job Title: 2nd Line IT Support Engineer

Role Overview

We are looking for a motivated 2nd Line IT Support Engineer to join our growing MSP team. The role supports a varied customer base, escalates from 1st Line, and owns complex incidents, service requests, and infrastructure issues.

You will troubleshoot Microsoft 365, Intune, Entra ID, Conditional Access, Windows Server, virtualisation platforms, and SaaS applications while delivering secure, stable, and customer-focused support.

Key ResponsibilitiesTechnical Support & Resolution

· Resolve escalated 2nd Line incidents and service requests within agreed SLAs.

· Support Windows 10/11, Microsoft 365, Exchange Online, SharePoint, OneDrive, Teams, and SaaS applications.

· Carry out root cause analysis and maintain clear ticket notes.

Microsoft Cloud & Identity

· Administer Microsoft Entra ID, MFA, SSPR, Identity Protection, and Conditional Access.

· Investigate sign-in issues, security alerts, and access problems.

· Support tenant migrations, onboarding, and cloud improvement work.

Microsoft Intune & Endpoint Management

· Deploy and manage devices through Microsoft Intune and Windows Autopilot.

· Configure compliance, configuration, application, and endpoint security policies.

· Troubleshoot enrolment, policy deployment, and Defender for Endpoint integrations.

Server & Infrastructure Support

· Support Windows Server, Active Directory, DNS, DHCP, Group Policy, and file services.

· Troubleshoot Hyper-V and other virtual environments.

· Support backup, disaster recovery, monitoring, performance, and capacity tasks.

Customer Service & Escalation Management

· Act as an escalation point for the Service Desk and manage issues to completion.

· Communicate clearly with users, stakeholders, and internal teams.

· Support Major Incident and Problem Management activities.

Projects & Continuous Improvement

· Assist with onboarding, technical projects, and service improvements.

· Contribute to documentation, knowledge base articles, and automation ideas.

· Stay current with Microsoft technologies and industry best practice.

Required Technical SkillsEssential

· Minimum 3 years' experience in 2nd Line IT Support or an MSP environment.

· Strong Microsoft 365 administration skills, including Exchange Online, SharePoint, Teams, and OneDrive.

· Strong experience with Intune, Entra ID, Conditional Access, Windows Server, Active Directory, Group Policy

· Strong troubleshooting skills, customer service, and communication skills.

Desirable

· Microsoft Defender Suite, Azure VMs, Azure Networking, or PowerShell.

· Backup platforms such as Datto, Veeam, or similar.

· Cisco Meraki, Cyber Essentials, or ITIL Foundation knowledge.

Personal Attributes

· Analytical, organised, and able to prioritise multiple customer issues.

· Customer-focused with strong attention to detail.

· Team player with a proactive approach to learning and mentoring junior engineers.

Key Performance Indicators (KPIs)

· SLA adherence, first-time fix rate, and ticket resolution quality.

· Customer satisfaction, documentation completeness, and escalation reduction.

· Technical certification progress.

Job Types: Full-time, Permanent

Pay: £27,000.00-£30,000.00 per year

Benefits:

Company pension
Free parking
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

2nd line support engineer jobs in south hetton, dur

2nd Line IT Support Engineer

2nd Line Support Technician

3rd Line Network Support Engineer

Service Desk Consultant - 2nd Line (Infrastructure)

Service Desk Consultant - 2nd Line (Infrastructure)

Senior Service Desk Consultant - 3rd Line

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