Dispatchers Work, Jobs in South Hetton, Dur (with Salaries)

Telephone Operator
Station Taxis (Sunderland) Ltd —Sunderland
- Up to £15.34 an hour
- Full-time
- Sales
- Computer literacy
- Analysis skills
Quick apply
Dispatch Agent (Operations) - Newcastle Airport
Swissport International AG —Newcastle upon Tyne
- £12.91 an hour
- Part-time
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
2d
Control Room Operator
Alpha Recovery Ltd —Cramlington
- From £13 an hour
- Part-time
- Computer literacy
- Microsoft Office
- In-person
Quick apply
9d
Nightshift Dispatch Operative
Printed.com —Cramlington
- From £25,000 a year
- Overtime
- Communication skills
- Employee discount
Quick apply
Transport Administrator
RA Dalton Ltd —Crook
- £24,420 - £31,950 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
4d
Service Coordinator
RA Dalton Ltd —Crook
- £24,420 - £31,950 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Profit sharing
Quick apply
4d
Weighbridge Operator
SUEZ —North Tyneside
- £13.50 an hour
- Full-time
- Customer service
- Communication skills
20h
Customer Service Agent
Breedon Group plc —Spennymoor
- Full-time
- Customer service
- Computer skills
- Construction experience
- Annual leave
- Employee assistance programme
Quick apply
11d
Remediation Scheduler
Jet Aire —Hebburn
- Full-time
- Microsoft Excel
- Microsoft Office
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Planner
Jet Aire —Hebburn
- Full-time
- Customer service
- Administrative experience
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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Dispatch Agent (Operations) - Newcastle Airport
Swissport International AG —Newcastle upon Tyne
Valid FULL UK MANUAL driver's license and ability to operate vehicles airside in compliance with airport regulations. Free onsite parking whilst at work.
£12.91 an hour
2d

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Telephone Operator

Station Taxis (Sunderland) Ltd -
Sunderland

Quick apply

Job details

Permanent | Full-time
Up to £15.34 an hour

Benefits

On-site parking

Qualifications

Sales
Computer literacy
Logistics
Analysis skills
Data entry
Communication skills
Office experience

Full job description

Position Available

We are currently seeking to recruit a Telephone Operator to join our Head Office team based in Southwick, Sunderland. This is a full-time, permanent backshift/nightshift role, working on a flexible rota of five days out of seven. Shifts will fall within the following hours: 16:00–00:00, 18:00–02:00, 21:00–07:00, or 23:00–07:00.

Previous experience within a taxi booking office environment is desirable; however, it is not essential, as full training will be provided.

*Please note - this role will not include any day shifts as part of the normal working pattern*

Role Purpose:

To provide an excellent service to both internal and external customers placing bookings with us, promoting additional sales, ensuring a first-class booking experience.

Key Responsibilities:

Receive and process customer bookings, ensuring all bookings are accurately input into the system and all relevant data is captured as required.
Adhere to the standards set out within the Company’s behavioural and performance management framework.
Work with other members of the team and management to identify and implement improvements to customer service processes.
Support other teams / colleagues in their department / business team in achieving a first-rate customer experience and meeting objectives.

Role holders are expected to:

Accurately advise customers on enquiries and problems.
Use the established procedures and scripts to lead decision making.
Escalate any queries outside of the normal processes.
Deliver a positive customer experience.

Essential Knowledge, Skills, Proven Ability or Role Specific Qualifications required:

Computer literate with good keyboard / PC skills.
Excellent communication skills.
Good knowledge of the Sunderland area.
A quick thinker with excellent problem-solving skills.
Ability to use script-based telephone system.
Ability to use booking entry system an advantage.
Attention to detail is essential as is as accurate data entry.
Able to work to department targets / company standards.

Job Types: Full-time, Permanent

Pay: Up to £15.34 per hour

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

dispatchers jobs in south hetton, dur

Telephone Operator

Dispatch Agent (Operations) - Newcastle Airport

Control Room Operator

Nightshift Dispatch Operative

Transport Administrator

Service Coordinator

Weighbridge Operator

Customer Service Agent

Remediation Scheduler

Planner

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