About Us
Exe-Changes Limited is a well-established provider of residential support for young people aged 16–18 under the care of the local authority. With 7 beds across 3 properties in Exeter, we are committed to preparing young people for independence at 18, while supporting their social, emotional, and mental health needs through a therapeutic, trauma-informed approach.
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment. Enhanced DBS checks are part of our safer recruitment process and are required prior to employment.
Join Our Team as a Residential Support Worker (Full Time, Part Time, Bank)
Are you passionate about making a difference in the lives of others? We are looking for dedicated, compassionate and resilient individuals to join our team as Residential Youth Support Workers. Please note: this role requires full flexibility to work a variety of shifts, days, nights, and weekends. Applicants must be able to commit to all shift types as part of a rota – this is essential to meet the needs of the people we support.
Flexible opportunities available:
Full-time: Average 35 hours per week over 2.25 days (including an average of 2 sleep-ins per week)
Part-time and bank roles also available – please indicate your availability when applying
Shift Patterns:
Day Shift: 07:45 – 17:00
Late Shift: 16:45 – 08:00
Double Shift: 07:45 – 23:30, followed by 07:15 – 08:00
Sleep-in: 23:30 – 07:15
Sleep-In Arrangements: Sleep-in shifts run from 23:30 to 07:15 and are not included in your contracted rota hours.
- If you are asleep during this period, you will receive a £75 sleep-in payment.
- If you are required to work during the sleep-in hours, you will be paid at your standard hourly rate for the time worked.
Skills and Knowledge
You'll need:
· Sensitivity and understanding
· The ability to work well with others
· Patience and the ability to remain calm in stressful situations
· Willingness to accept guidance and support, and remain effective in challenging situations
· Attention to detail and thoroughness
· Good interpersonal and customer service skills
· A genuine desire to help and support young people
· Excellent verbal communication skills
· Ability to carry out basic tasks using a computer or hand-held device
· Level 3 Diploma for the Children and Young People's Workforce (CYP) or a willingness to work towards it
Day-to-Day Tasks
In this role, you will:
· Support the individual needs and progress of the young people
· Provide advice, guidance, and support with all aspects of their lives
· Teach daily living skills like budgeting, shopping, and accessing their entitlements
· Provide leisure and creative activities in a safe and supportive setting
· Help young people to deal with problems and become independent
· Communicate with professionals, families, and attend meetings as required
· Promote health, well-being, and education/employment opportunities to help young people reach their full potential
Key Aspects of the Role
· Safeguarding
· Therapeutic, trauma-informed approach
· Treating everyone with dignity and respect
· Ensuring the service remains free from bullying and prejudice
· Teamwork and lone working
· Adhering to quality standards, policies, and procedures
Additional Responsibilities
· Help young people provide feedback and ensure their voice is heard in their care and support
· Support young people to reduce behaviours that put them at risk, such as going missing or being exploited
· Ensure all records are completed to a high standard before the end of each shift, and contribute to reports for senior leadership, reviews, and care planning
· Participate in household routines such as cooking, cleaning, and maintaining the environment, while supporting young people to do the same
· Undertake required training and take responsibility for ongoing professional development
· Attend and contribute to team meetings, supervision, and annual appraisals
· Follow all health and safety and workplace policies
· Please note: This list outlines key responsibilities but is not exhaustive. The role is varied and may include additional duties as required to meet the needs of the young people and the service.
Job Types: Full-time, Part-time, Permanent
Pay: From £13.25 per hour
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Referral programme
- Store discount
Work Location: In person
