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Customer Care Advisor (Alloga)

Alliance Healthcare -
South Normanton

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Job details

Full-time
£28,500 a year

Qualifications

Customer service
Numeracy
Communication skills

Full job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Location: South Normanton, Derbyshire
Salary: £28,500 per annum
Hours: 40 hours per week, Monday–Friday (rotating shifts between 8:30am–5:30pm)

About the role

We’re looking for a Customer Care Advisor to join our friendly and experienced team at Alloga UK, part of Cencora. This role sits at the heart of our operation, supporting healthcare customers and partners by making sure orders are processed accurately and queries are resolved smoothly.

If you enjoy helping people, staying organised, and being part of a team that plays a real role in supporting UK healthcare, this could be a great fit.

What you’ll be doing

In this role, you'll be:

Handling customer queries via phone and email, providing clear, professional support
Processing customer orders accurately and within agreed timescales
Working closely with warehouse, finance and internal teams to resolve issues
Managing inboxes and keeping customers updated on order progress
Dealing with urgent or special order requests calmly and efficiently
Producing routine reports and supporting customer account activity

You won’t be expected to know everything on day one – full training is provided, and you’ll be supported by experienced colleagues and team leaders.

What we’re looking for

Previous experience in customer service, admin or order processing (preferred, not essential)
Confident communication skills, both written and over the phone
Good attention to detail and basic numeracy skills
Comfortable using computer systems and email
Able to prioritise tasks and stay organised in a busy environment
A positive, team‑focused approach

What you’ll get in return

Competitive salary of £28,500
Monday–Friday working pattern – no weekends
Full training and ongoing support
Opportunities to develop and progress within a growing healthcare business
The chance to work for a company that plays a vital role in improving patient outcomes across the UK

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: Alliance Healthcare Management Services Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Apply Now

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Customer Care Advisor (Alloga)

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