Senior designer Work, Jobs in South Ockendon, Ess (with Salaries)

Global Service Design Senior Manager
Boston Consulting Group —London
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- No degree
Associate Product Operations Manager
Wise Australia Investments —London
- £55,000 - £69,000 a year
2d
Global Learning Experience Design Senior Manager – AI-powered Upskilling Campaigns
Boston Consulting Group —London
- Full-time
- English
- Master's degree
- Project management
Senior Product Manager (Location)
Pointr —London
- £100,000 a year
- Full-time
- Hybrid work
- Travel
- Agile
- Marketing
Chief Technology Officer
Artsy and Artnet —London
- £200,000 - £350,000 a year
- Full-time
- Hybrid work
- Mentoring
- Agile
- AI
- Employee assistance programme
Senior Product Manager
TOGGL —London
- £90,000 a year
- Full-time
- Remote
- Team management
- Product management
- AI
- Annual leave
4d
Product Manager - Engagement — Remote, $100k-200k/yr inc equity
AIOS (YC W20/S21) —London
- £100,000 - £200,000 a year
- Full-time
- Remote
- Agile
- AI
- Analytics
- Annual leave
Director, Product Management – Fleet and Autonomous Vehicles US or Europe
ChargePoint —London
- £212,000 - £325,000 a year
- Product management
- AI
Quick apply
(Senior) Sales Enablement Manager (m/f/d)
Chaos —London
- Full-time
- Remote
- Sales
- English
- Bachelor's degree
- Work from home
Quick apply
Senior Project Manager
Bridges Electrical Engineers —Maidstone
- Full-time
- Hybrid work
- Management
- Travel
- Contracts
- Employee discount
- Referral programme
Quick apply
Digital Assistant Trading Manager
Kurt Geiger —London
- Full-time
- Spanish
- Communication skills
- Employee discount
Quick apply
Project Manager [FTC 6 Months]
WPP Production —London
- Hybrid work
- Quality control
- In-person
- Communication skills
Quick apply
6d
Operations & Growth Coordinator — Biophilic Design / Interior Planting (London)
Biophilic Designs —South Kensington
- £32,000 - £38,000 a year
- Full-time
- Hybrid work
- Google Suite
- Computer literacy
- English
- Profit sharing
- Work from home
Quick apply
4d
Senior Product Manager - Core Product
Plum Fintech —London
- Full-time
- Hybrid work
- Product management
- Communication skills
- Analytics
- Referral programme
Quick apply
Freelance Design Director
StudioXAG —London
- Overtime
- Hybrid work
- Mentoring
Quick apply
Head of Brand Marketing
Pigment —London
- Full-time
- Remote
- AI
- Flexible schedule
Designer/Senior Designer
Hachette —London
- Annual leave
- Employee discount
ASSOCIATE PRODUCTION DIRECTOR
Born Social —London
- £55,080 - £61,560 a year
- Monday to Friday
- Hybrid work
- Presentation skills
- Team management
2d
Product Manager - New Bets
Experian —London
- Full-time
- Hybrid work
- Analysis skills
- Analytics
- Annual leave
Quick apply
Head of Education
ELEMIS —London
- Full-time
- Hybrid work
- Travel
- Training & development
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
9d

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Global Service Design Senior Manager

Boston Consulting Group -
London

Apply Now

Job details

Full-time

Qualifications

Stakeholder collaboration
Master's degree
Bachelor's degree
User research
Multidisciplinary collaboration
Communication skills
Analytics

Full job description

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Role Overview:

As a member of BCG’s Global IT Design Center of Expertise (CoE), you will be working to help define and design the delivery of service experiences for employees. You’ll be responsible for the creation and evaluation of service design blueprints, research, quant behavioural measurement and the analysis of employee needs. We are seeking an analytical and experienced Service Designer to join our dynamic cross-functional team. The ideal candidate will have a passion for designing value-creating, measurable and value creating service experiences.

Key Responsibilities:

Service Design:
- Develop service design blueprints and guidelines to ensure consistency across services and to achieve BCG’s strategic goals.
- Utilize journey mapping, needs and sentiment analysis, quant measurement and other tools, methods, or processes to understand and define end-to-end service experience.
- Align with the CoE Value Measurement framework to capture and track service quality, efficiency and advocacy.
Research & Analysis:
- Conduct qualitative and quantitative user research to understand employee needs, behaviors, and pain points.
- Analyze behavioural analytics data to inform design decisions.
- Create meaningful and actionable insights into our employees’ behaviors, needs, expectations, and pain points.
Collaboration:
- Work collaboratively across teams, disciplines, and regions to ensure a diverse approach to problem-solving.
- Engage with senior leadership, showcasing service design work and evidencing the value your research and design work has accrued initiatives.
Testing & Iteration:
- Gather feedback to refine and improve service designs.
- Iterate on designs based on analytics and feedback to enhance the services experience.
Innovation & Trends:
- Stay uptodate with the design methods, tools, processes and technologies.
- Advocate for and implement best practices in service design.

What You'll Bring

Experience:

Minimum of 7 years of commercial experience in service design, preferably in a large, global enterprise.
Proven experience in research and analysis to create actionable insights.
Practical knowledge of iterative design approaches
Comfortable leading service design workstreams in large global teams across multiple time zones, collaborating with a diverse set of stakeholders.

Skills:

Expertise in service design, design strategy, journey mapping, needs and sentiment analysis and quant behavioural analytics measurement
Strong understanding of user-centered design principles and methodologies.
Very strong communication and presentation skills, with the ability to articulate design decisions and collaborate effectively with cross-functional teams.

Personal Attributes:

Innovative thinker with a passion for solving complex problems.
Self-motivated with the ability to manage multiple workstreams simultaneously.
Strong interpersonal skills and the ability to work effectively in a global, hybrid working environment.
Outcome and measurement driven and focused on solving user and business problems.
Pragmatic and adaptive thinker who can adjust design processes and approaches to project demands and deadlines.
Ability to navigate high levels of ambiguity.
Hands-on practitioner able to think conceptually and work practically.
Compelling storyteller and communicator.

Qualifications:

Bachelor’s degree in Product Design, Service Design, or equivalent experience. Master’s degree preferred.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

Apply Now

Refine Your Search

senior designer jobs in south ockendon, ess

Global Service Design Senior Manager

Associate Product Operations Manager

Global Learning Experience Design Senior Manager – AI-powered Upskilling Campaigns

Senior Product Manager (Location)

Chief Technology Officer

Senior Product Manager

Product Manager - Engagement — Remote, $100k-200k/yr inc equity

Director, Product Management – Fleet and Autonomous Vehicles US or Europe

(Senior) Sales Enablement Manager (m/f/d)

Senior Project Manager

Digital Assistant Trading Manager

Project Manager [FTC 6 Months]

Operations & Growth Coordinator — Biophilic Design / Interior Planting (London)

Senior Product Manager - Core Product

Freelance Design Director

Head of Brand Marketing

Designer/Senior Designer

ASSOCIATE PRODUCTION DIRECTOR

Product Manager - New Bets

Head of Education

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