Customer support & client services occupations Work, Jobs in South Petherton, Som (with Salaries)

Customer Service Advisor
Screwfix —Yeovil
- £13.08 an hour
- Weekend availability
- Customer service
- Microsoft Office
- Employee discount
Customer Repairs Advisor
HASTOE HOUSING ASSOCIATION —Dorchester
- £28,640 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Annual leave
Quick apply
Client Support Specialist
Iconography Ltd —Ilminster
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Work from home
Quick apply
11d
Customer Service Assistant
Somerset Council —Taunton
- £24,796 - £25,185 a year
- Full-time
- Hybrid work
- English
- IT
- Computer skills
- Annual leave
- Employee assistance programme
9d
Customer Experience Manager
LUNA & me —Beaminster
- £35,000 - £38,000 a year
- Full-time
- Management
- Customer service
- No experience needed
- Free parking
- Employee discount
Quick apply
4d
Customer Service Advisor(Specialist)
Somerset Council —Taunton
- £21,072 - £22,817 a year
- Hybrid work
- Customer service
- IT
- Computer skills
- Annual leave
5d
Complaints Advisor
Magna Housing —Dorchester
- £29,988 a year
- Full-time
- Remote
- Travel
- Communication skills
11d
Customer Service Advisor
SunbeltRentals —Bridgwater
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
Quick apply
9d
Customer Service Advisor
Somerset Council —Taunton
- £14,634 - £15,101 a year
- Hybrid work
- Customer service
- Communication skills
- Annual leave
3d
Account Manager
Sykes Holiday Cottages —Lyme Regis
- £25,000 a year
- Full-time
- Hospitality
- Customer service
- Microsoft Office
Quick apply
Customer Care Advisor
Clinisupplies —Bridgwater
- Customer service
- Microsoft Office
- IT
Customer Care Advisor
Mulberry —Chilcompton
- Full-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Organisational skills
Quick apply
2d
Prescription Service Specialist
Clinisupplies —Bridgwater
- Monday to Friday
- Management
- Customer service
- Microsoft Office

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customer support & client services occupations jobs near south petherton, som

Customer Service Advisor

Screwfix -
Yeovil

Apply Now

Job details

Permanent | Full-time
£13.08 an hour

Benefits

Company pension
Employee discount

Qualifications

Customer service
Microsoft Office

Full job description

Overview:

Everything we do starts with the people we serve. We’re proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project).

From power tools to workwear, cables to pipe fittings, we offer over 60,000 products across 900+ stores – and that’s not to mention our industry-leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile.

We are looking for a confident, motivated and people focused Customer Service Advisor to join our professional team of Customer Service experts on a permanent full time / part-time basis.

Reporting into a Customer Service Manager, the CSA role delivers the best possible service across multiple channels (calls, emails, and WhatsApp) and for different customer groups (Screwfix, business, and trade) to resolve post sales contact and giving the highest level of customer service as an ambassador of our business.

Our customers and community mean everything to us here at Screwfix and our Contact Centre enable our customers and our stores to deliver a world class customer experience!

This role is based in our contact centre on the Houndstone estate.

This position follows a Monday to Friday shift rota covering operating hours of 7:50am to 8:15pm, with a requirement to work one weekend day in every four-week period with a rest day during the week

Staff Start Date 10th August where you will be required to train Monday - Friday 09:00 - 17:00

Responsibilities:

Key Responsibilities:

You’ll respond to customer service enquiries through both voice and non-voice contacts into the Customer Service Team.
Exceeding customer expectations and delivering the best experience possible.
You’ll take accountability of making key customer service decisions to resolve issues.
Take ownership, balancing both the customer and business needs.
Through coaching our customers you’ll help them to understand how best to shop with us, including online and via our new Screwfix app.
Delivering against Key Performance Indicators.
Maximising relevant sales opportunities.
Providing accurate and valuable customer insight to drive continuous improvement for customer and colleague processes.

Qualifications:

Who you are...

Proven capability to deliver the highest levels of customer service, highly articulate and empathetic with good problem-solving methodology.
A passion for delivering exceptional customer service and going above and beyonf to ensure the best possible customer experience.
A confident yet balanced decision maker for customer service scenarios.
A team player who is able to work effectively as a collective to create a fantastic team environment and work culture.
Previous experience of working in a customer service environment is essential, in a Contact Centre environment would be desirable.
Competent user of all Microsoft Office applications.

What's in it for me?

28 days’ holiday, increasing with each years’ service
Award winning pension scheme – up to 14% Kingfisher contribution
20% discount with Screwfix and B&Q
Discounted healthcare and life cover
Company share save scheme
Recognition & Loyalty rewards
In-house training and development and clear development path
Ongoing and structured training and development to drive your career progression!

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

If you require any additional support or adjustments to help you make an application, please contact us at [email protected]

Apply Now

Refine Your Search

customer support & client services occupations jobs in south petherton, som

Customer Service Advisor

Customer Repairs Advisor

Client Support Specialist

Customer Service Assistant

Customer Experience Manager

Customer Service Advisor(Specialist)

Complaints Advisor

Customer Service Advisor

Customer Service Advisor

Account Manager

Customer Care Advisor

Customer Care Advisor

Prescription Service Specialist

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