Job Ref: CRO1034
Branch: Crowne Plaza Newcastle
Location: Crowne Plaza Newcastle, Newcastle Upon Tyne
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Part Time
Shift pattern: 6.30-3pm/ 2.30-11pm
Hours per week: 20
Posted date: 27/08/2026
Closing date: 27/09/2026
About the Role
We are looking for a friendly, professional and welcoming Part-Time Receptionist to join our busy Front Office team at Crowne Plaza. As one of the first points of contact for our guests, you will play a key role in creating a warm and positive first impression and ensuring every guest receives an exceptional level of service throughout their stay.
Working in a fast-paced hotel environment, you will be responsible for delivering a smooth and efficient check-in and check-out experience, responding to guest enquiries, and ensuring that all front desk operations are carried out in line with our brand standards and hotel procedures.
Key Responsibilities
- Provide a warm, friendly and professional welcome to all guests and visitors.
- Complete guest check-in and check-out procedures accurately and efficiently.
- Act as a key point of contact for guests throughout their stay, responding promptly and professionally to enquiries and requests.
- Deliver consistently high standards of customer service in line with Crowne Plaza brand standards.
- Build positive relationships with guests and ensure their needs are anticipated and met wherever possible.
- Handle guest queries, requests and concerns in a calm, courteous and professional manner.
- Maintain accurate guest records and ensure all information is handled appropriately and confidentially.
- Follow all hotel reporting, cash-handling and accounting procedures accurately.
- Ensure all front desk activities comply with hotel policies, procedures and operational standards.
- Maintain full compliance with hotel health, safety and security requirements.
- Communicate effectively with colleagues and other hotel departments to ensure a smooth guest experience.
- Use hotel management systems and computer software effectively to complete daily tasks.
- Support the wider Front Office team during busy periods and contribute to the smooth running of the hotel operation.
- Uphold a professional appearance and consistently represent the hotel and brand in a positive manner.
About You
The ideal candidate will have:
- A friendly, welcoming and professional personality.
- A genuine passion for delivering excellent customer service.
- Excellent verbal and written communication skills.
- Strong organisational and time-management skills, with the ability to prioritise effectively in a busy environment.
- Excellent attention to detail and a professional approach to handling guest information and financial procedures.
- Good computer literacy and confidence using a range of computer systems.
- Previous experience working with hotel management or property management systems, such as OPERA, is highly desirable.
- Previous hotel or front office experience is advantageous.
- The ability to remain calm, positive and professional under pressure.
- A flexible and team-focused approach to work.
- A commitment to following brand standards, hotel procedures, and health and safety requirements.
What We Are Looking For
Above all, we are looking for someone who is friendly, approachable and passionate about hospitality, with a genuine desire to make every guest feel welcome. If you enjoy working in a busy hotel environment, take pride in delivering excellent service, and are organised, reliable and confident when dealing with people, we would love to hear from you.
Join our Front Office team and be part of creating memorable guest experiences from the moment our guests arrive until the moment they leave.
What’s In It for You?
- Exceptional training and career development opportunities
- Hotel discounts across the portfolio – staff rates plus up to 50% off food, beverage, and spa
- Paywise+ – access up to 40% of your earned pay and automatic savings options
- 24/7 Employee Assistance Programme and Virtual GP via Mintago
- Salary Sacrifice options and retail discounts via Mintago
- Free staff parking
- Access to hotel gym facilities
What's your passion? Whether you're into swimming, travelling or reading at Crowne Plaza we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
Crowne Plaza Newcastle - Stephenson Quarter is a modern and stylish hotel located in the heart of Newcastle's vibrant Stephenson Quarter. The hotel offers contemporary accommodations with sophisticated design elements, ensuring a comfortable and luxurious stay for guests. With its convenient location near popular attractions such as St. James' Park and the Metro Radio Arena, Crowne Plaza Newcastle - Stephenson Quarter is the ideal choice for both leisure and business travelers. Guests can enjoy amenities such as a fitness center, on-site dining options, and versatile event spaces suitable for meetings and special occasions. Immerse yourself in the dynamic energy of Newcastle while experiencing the exceptional hospitality of Crowne Plaza Newcastle - Stephenson Quarter.
