Service delivery analyst Work, Jobs in Southam, War (with Salaries)

Service Analyst
M Group —Coventry
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
12d
Business Analyst
MSX International —Warwick
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- No degree
Quick apply
2d
Business Change Analyst
National Grid —Warwick
- £54,000 - £65,000 a year
- Hybrid work
- Annual leave
IT Service Desk Analyst
Nationwide Platforms —Lutterworth
- £26,000 - £27,000 a year
- Customer service
- IT
- Annual leave
- Employee discount
IT Analyst
SPACE VERVE LIMITED —Coventry
- £24,420.00 - £45,724.89 a year
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- Analysis skills
- Free parking
Quick apply
Junior Project Manager
IT Roadway —Hinckley
- £25,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- Engineering
Quick apply
4d
Transport Data Analyst
GXO Logistics —Northampton
- Up to £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Test Analyst
Scrumconnect Consulting —Coventry
- £275 - £300 a day
- Azure
- Analysis skills
- SharePoint
5d
Customer Success Manager - BPL
Barclays —Northampton
- Management
Project Manager
Correla —Solihull
- £60,000 a year
- Project management
- Annual leave
11d
Associate Product Manager - Accounting, Taxation & Payments
Pinewood.AI —Solihull
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Travel
- Annual leave
- Employee assistance programme
Quick apply
UX Researcher
Barclays —Northampton
- Presentation skills
- Continuous improvement
- AI
1d
Business Change & Transition Analyst (FTC)
Cadent Gas —Coventry
- £37,977 - £42,447 a year
- Hybrid work
- Employee discount
8d
Treasury & Receivables Facility Analyst
City Plumbing —Crick
- Full-time
- Oracle
- Sales
- Communication skills
- Annual leave
- Employee assistance programme
8d
Population Health Management (PHM) BI Manager
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £57,528 - £64,750 a year
- Full-time
- Microsoft Excel
- Microsoft Access
9d
SOC Analyst L1
NTT Ltd —Birmingham
- Microsoft Word
- Microsoft Excel
- Azure
Associate Pricing Analyst
AAH Pharmaceuticals —Warwick
- SQL
- Analysis skills
- Communication skills
- Employee assistance programme
- Sick pay
11d
Investment Planning Analyst (Housing)
Platform Housing —Birmingham
- £39,743 - £44,159 a year
- Remote
- Data analysis skills
- Maintenance
- Project management
- Annual leave
- Employee assistance programme
1d
Senior Test Analyst / Test Lead
Scrumconnect Consulting —Coventry
- £300 - £325 a day
- Azure
- Continuous improvement
- JavaScript
5d
Payroll Analyst
GXO Logistics —Northampton
- Up to £30,000 a year
- Hybrid work
- Microsoft Excel
- SQL
- Annual leave
- Employee assistance programme

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Service Analyst

M Group -
Coventry

Apply Now

Job details

12 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Referral programme

Qualifications

Microsoft Excel
Microsoft Outlook
BMC Remedy
ITIL
Telecommunication
ServiceNow

Full job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.

We deliver full network cycle services for fixed, private and mobile operators.

Private networks- We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.

Want to come and be a part of it?

What will you be doing?

Resource Administration: Assist with engineer bookings, scheduling, and resource allocation, ensuring optimal deployment in line with business needs.
Ticket Management: Support fault ticket administration, including logging, monitoring, updating status, highlighting jeopardy risks, and maintaining SLA performance.
Inbox and Communications: Manage shared inboxes, ensuring emails are actioned promptly and professionally.
Data and Reporting: Collate and update performance reports (ticket stats, response times, KPIs), providing summaries to the team manager.
Workflow Support: Prepare Microsoft Forms and support workflow tools.
Customer & Stakeholder Liaison: Act as first contact, triaging queries and escalating issues.
Meeting Support: Prepare and attend technical bridges to capture actions.
AILS Process: Support Acceptance Into Live Service documentation.
Continuous Improvement: Identify bottlenecks and recommend improvements.

What you’ll bring?

Experience in scheduling or coordination support roles within telecoms, engineering environments.
Familiar with ticketing and fault management systems (e.g. ServiceNow or Remedy).
Strong Microsoft 365 knowledge, Outlook, Excel, and Forms.
Organised, able to multitask.
Clear communicator across engineers, customers, and management.
Analytical, supporting performance and SLA reporting.
Calm under pressure supporting live incidents.
Flexible for out-of-hours and on-call.
Desirable: telecoms/networking knowledge, ITIL awareness, business continuity or quality experience.

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include.

Matched or contributory pension scheme

Online GP service, 24 hours a day, 365 days a year

Employee assistance programme

My Rewards portal, access to 1000’s of retail discounts

Life assurance

Cycle to work, salary finance and give as you earn schemes

Enhanced maternity, paternity leave and adoption leave

Reward and recognition scheme

In addition, this role offers;

Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
Discretionary bonus scheme
25 days annual leave plus bank holidays
Recommend a friend – get rewarded for introducing people to us!

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

We’re responsible and go further for our people, clients, communities and the planet

We’re open and seek new and better ways of exceeding expectations

We’re together and as one team; the whole is greater than the sum of the parts

We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

#MGROUPT INDREG

Apply Now

Refine Your Search

service delivery analyst jobs in southam, war

Service Analyst

Business Analyst

Business Change Analyst

IT Service Desk Analyst

IT Analyst

Junior Project Manager

Transport Data Analyst

Test Analyst

Customer Success Manager - BPL

Project Manager

Associate Product Manager - Accounting, Taxation & Payments

UX Researcher

Business Change & Transition Analyst (FTC)

Treasury & Receivables Facility Analyst

Population Health Management (PHM) BI Manager

SOC Analyst L1

Associate Pricing Analyst

Investment Planning Analyst (Housing)

Senior Test Analyst / Test Lead

Payroll Analyst

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