application support Work, Jobs in southampton, eng (with Salaries)

Guest Relations Specialist
Carnival UK —Southampton
- Full-time
- Hybrid work
- Customer service
- Communication skills
5d
1st Line Support Engineer
Lester Aldridge —Southampton
- Microsoft Powerpoint
- Microsoft Word
- Azure
Employee Experience Specialist
Benifex —Southampton
- £9,767.52 a year
- Remote
- Customer service
- English
- Human resources
- Employee assistance programme
- Employee discount
9d
Support Analyst - Application Support
Sopra Steria —Portsmouth
- £30,000 - £35,000 a year
- DevOps
- In-person
- Communication skills
- Annual leave
Operations Coordinator
Glow Green Ltd —Bournemouth
- Up to £35,000 a year
- Overtime
- Customer service
- In-person
- Communication skills
- Annual leave
- Referral programme
Quick apply
4d
Customer Contact Advisor
Abri —Eastleigh
- £29,386.26 a year
- Full-time
4d
Transformation Implementation Manager
Benifex —Southampton
- £60,000 - £70,000 a year
- Remote
- Project management
- Employee assistance programme
- Employee discount
Director of Design
Benifex —Southampton
- £100,000 - £136,000 a year
- Remote
IT Operations
Rapid Repair Network Limited —Lyndhurst
- Full-time
- JavaScript
- No degree
- Organisational skills
Quick apply
Executive Contact Officer
South Western Railway —Southampton
- £35,944 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Employee discount
1d
Field Service Engineer (IP / Networking)
Domo Tactical Communications —Whiteley
- Travel
- Computer networking
Delivery Coordinator (6 month FTC)
Benifex —Southampton
- £36,000 - £45,000 a year
- Remote
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Operations Executive
Glow Green Ltd —Bournemouth
- Up to £35,000 a year
- Overtime
- Customer service
- In-person
- Communication skills
- Annual leave
- Referral programme
Quick apply
4d
Customer Service Manager
Portsmouth City Council —Portsmouth
- £36,363 - £39,151 a year
- Leadership
Programme Manager
Ocean Infinity —Southampton
- Full-time
- Communication skills
Application Support Analyst
Vanquis —Petersfield
- Full-time
- Azure
- APIs
- Annual leave
Quick apply
9d
Reporting Officer
Hampshire County Council —Winchester
- £27,780 - £30,564 a year
- Microsoft Office
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
22h
M365 Support Analyst
University of Portsmouth —Portsmouth
- £32,080 - £34,610 a year
- Full-time
- University
- Mentoring
- Employee discount
2d
Customer Service Representative
HSBC Global Services Limited —Fareham
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Free parking
- Annual leave
2d
Junior ICT Consultant
turn IT on —Totton
- £24,000 - £27,000 a year
- Full-time
- IT
- Communication skills
- School
- Employee assistance programme
Quick apply
4d

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application support jobs near southampton, eng

Guest Relations Specialist

Carnival UK -
Southampton

Apply Now

Job details

Full-time
5 days ago

Qualifications

Guest relations
Customer service
Communication skills

Full job description

Job Description

We take enormous pride from bringing to life P&O Cruises and Cunard; two of the most iconic brands from Britain’s rich seafaring heritage.
From superstars of the stage, celebrity chefs and literary leaders, our brands are buoyed by the partnerships we forge.

As one of our Guest Relations Specialist, you will demonstrate a passion for our brands when supporting our guests and resolving complex cases across their journey.

Role Overview

Managing guest relations cases and handling customer feedback to resolve complex guest issues
Delivering high-quality resolutions to ensure customer satisfaction and retention
Working within a hybrid/homeworking team environment aligned to guest relations service delivery
Providing professional and effective support across the guest journey, from pre-booking to post-cruise

This role is classified as CUK12 and is available on a permanent basis. We offer hybrid working with 2 days working from home.

Requirements: What You Need to Succeed
Successful candidates will possess:

Experience in customer service or guest relations, with the ability to manage complaint cases effectively
Strong problem-solving capability, with the ability to assess and resolve complex guest issues
Ability to communicate effectively across written and verbal channels to support a variety of customer situations
Experience working independently within a hybrid or homeworking environment

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.

About You: The Ideal Candidate
You are more than just your CV. You're someone who brings:

Strong communication skills with a customer-focused mindset
Professionalism when handling sensitive or challenging customer interactions
Ability to work independently while maintaining high standards of service delivery
A proactive approach to identifying issues and improving the overall guest experience

Specialist Guest Relations: What you need to know
Interview Process: You will be asked to complete a customer service multimedia assessment, a problem-solving assessment, a one-way video interview, and attend a final single-stage interview.

Why Join Us?
Working within our Contact Centre Operations teams means you’ll be part of a community that values growth, work-life balance, and well-being.
Read our employee experience guide to learn more about life as a Carnival UK colleague here.

Employee Discounted Cruising plus Friends and Family offers
Recognition scheme with prizes and awards
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Employee-led networks
Company paid Health Cash Plan and health assessment
Discounted retail and leisure via discounts portal
Minimum 25 days leave and bank holiday allowance

Take the Next Step
Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.

Recruitment Journey
For more information on your recruitment journey, please visit our Candidate Journey Map.

#LI-Hybrid
#CUK
#Job Functions: Customer Service; Other; Consulting
#LI-KP1

About Us

Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.

No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.

Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.

It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.

Apply Now

Refine Your Search

application support jobs in southampton, eng

Guest Relations Specialist

1st Line Support Engineer

Employee Experience Specialist

Support Analyst - Application Support

Operations Coordinator

Customer Contact Advisor

Transformation Implementation Manager

Director of Design

IT Operations

Executive Contact Officer

Field Service Engineer (IP / Networking)

Delivery Coordinator (6 month FTC)

Operations Executive

Customer Service Manager

Programme Manager

Application Support Analyst

Reporting Officer

M365 Support Analyst

Customer Service Representative

Junior ICT Consultant

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