Customer relations Work, Jobs in Southampton, Eng (with Salaries)

Customer Service Assistant
Regency Living —Fareham
- £25,500 - £28,000 a year
- Full-time
- CRM software
- Customer service
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
13d
Customer Advisor - Private Medical Insurance
Aviva —Eastleigh
- £26,900 - £33,885 a year
- Part-time
- Employee discount
4d
Employee Relations Advisor
Portsmouth City Council —Portsmouth
- £39,151 - £42,838 a year
- Hybrid work
- Customer service
- Conflict management
- Human resources
6d
Customer Relations Officer
SUEZ —Fareham
- £30,585 a year
- Full-time
- Communication skills
HR Administrator
Southampton Solent University —Southampton
- £28,381 - £32,546 a year
- Full-time
- Microsoft Word
- Administrative experience
- Recruiting
Public Policy Advisor - Associate
ExxonMobil —Fawley
- Social media management
- Leadership
- Communication skills
Employee Relations Consultant - FTC until April 2027
Carnival UK —Southampton
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
9d
Administration Assistant (Head Office)
Mid Hampshire Healthcare Limited —Winchester
- £14.23 an hour
- Part-time
- Customer service
- Computer literacy
- Administrative experience
Quick apply
1d
Corporate Sales Administrator
Snows Group —Southampton
- £28,000 a year
- Full-time
- Research
- Data entry
- Analytics
- Employee assistance programme
- Referral programme
Operations Support Agent
FedEx EU —Southampton
- £29,161.08 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
1d
Assistant Team Manager
Quilter —Southampton
- Full-time
- Continuous improvement
- Training & development
- Communication skills
8d
Customer Representative and Liaison Officer
Cappagh Browne —Portsmouth
- £34,000 a year
- Full-time
- CRM software
- Organisational skills
- IT
Quick apply
11h
HR Change Consultant
Eastleigh Borough Council —Eastleigh
- £50,782 - £54,448 a year
- Full-time
- Hybrid work
- Human resources
- IT
- Communication skills
- Annual leave
12d
Global Recruitment Assistant
University of Portsmouth —Portsmouth
- £27,319 - £31,236 a year
- Full-time
- Hybrid work
- University
- Continuous improvement
- Recruiting
- Employee discount
12d
Administrator
GXO Logistics —Portsmouth
- £27,000 a year
- Full-time
- Administrative experience
- Data entry
- Communication skills
- Employee assistance programme
- Employee discount
Wealth planner - Wealth Management
Barclays —Southampton
- Financial services
Operations Controller
Evri —Eastleigh
- Full-time
- Administrative experience
- Annual leave
Server/Bartender
Smokin’ Barrels Pub —Southampton
- £12.21 - £13.00 an hour
- Part-time
- Hospitality
- Customer service
- Basic maths
Quick apply
12d
Customer Service Representative
Curium Pharma —Portsmouth
- Microsoft Word
- Analysis skills
- Organisational skills
Senior Wealth Planner - Wealth Management
Barclays —Southampton
- Mentoring
- Financial services

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customer relations jobs near southampton, eng

Customer Service Assistant

Regency Living -
Fareham

Quick apply

Job details

Permanent | Full-time
£25,500 - £28,000 a year
13 days ago

Benefits

Free parking
Health & wellbeing programme
Company pension
Company events
Life insurance
Sick pay
On-site parking

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Customer service
Computer literacy
Case record updates
English
Complaint handling
Data entry
Customer interaction
Phone etiquette
Communication skills

Full job description

Job Summary

Join our dynamic team as a Customer Care Assistant and become the friendly, proactive voice that supports our valued homeowners! In this energetic role, you will be the first point of contact, providing exceptional service and ensuring every homeowner feels heard, valued, and satisfied. Your enthusiasm and problem-solving skills will help foster positive relationships, resolve enquiries efficiently, and contribute to a welcoming environment.

Duties

To deliver a high standard of customer service by managing queries from homeowners (typically received in writing and via telephone) ensuring those queries are followed through to resolution.
To be proactive in ensuring homeowners are kept up to date with the progress of their query, complaint or question.
To resolve issues raised by homeowners promptly by identifying solutions or escalating complex cases appropriately.
To provide clear, accurate information to homeowners on policies, procedures, rules and regulations
To prepare clear, articulate, homeowner-friendly communications, notices, e-mails and letters.
To record all interactions with homeowners on the internal CRM system, maintaining accurate, GDPR-compliant records.
To support the Customer Care Manager with Resident Association meetings including the tracking and monitoring of action points, feeding back as appropriate.
To manage homeowner snagging issues by recording, prioritising and coordinating repairs with manufacturers and contractors keeping our homeowners updated throughout.
To conduct courtesy calls with new homeowners and assess customer satisfaction.
To liaise with manufacturers, contractors and suppliers to coordinate aftersales works in accordance with service level agreements.
To maintain accurate records in relation to statutory review notices for pitch fee requests and receipts, monitoring which homeowners have paid and which have not
To identify disputed reviews and escalate appropriately
To prepare and maintain documentation to support first-tier tribunal (Property Chamber) applications
To maintain accurate records of all homeowner correspondence in relation to pitch fees, disputes, payment status and tribunal actions.
To monitor key deadlines and ensure records are readily available for audit, legal proceedings and regulartory compliance.

Qualifications

Excellent communication skills with a friendly and professional demeanor
Ability to build positive, respectful relationships with homeowners and deliver a professional but empathetic service
Strong written and verbal communication skills with a confidential and professional telephone manner
Good computer literacy and familiarity with customer service software or CRM systems preferred
Previous experience in customer service
A positive attitude, enthusiasm for helping others, and a team-oriented mindset

This role is perfect for motivated individuals eager to develop their interpersonal skills while contributing to a positive customer experience. We value diversity and are committed to creating an inclusive environment where everyone can thrive. Join us today and be part of a vibrant team dedicated to excellence in customer care!

Pay: £25,500.00-£28,000.00 per year

Benefits:

Company events
Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay

Application question(s):

Please note: this role is 100% office based (Monday to Friday) - please confirm your understanding before proceeding to submit your application.

Work Location: In person

Quick apply

Refine Your Search

customer relations jobs in southampton, eng

Customer Service Assistant

Customer Advisor - Private Medical Insurance

Employee Relations Advisor

Customer Relations Officer

HR Administrator

Public Policy Advisor - Associate

Employee Relations Consultant - FTC until April 2027

Administration Assistant (Head Office)

Corporate Sales Administrator

Operations Support Agent

Assistant Team Manager

Customer Representative and Liaison Officer

HR Change Consultant

Global Recruitment Assistant

Administrator

Wealth planner - Wealth Management

Operations Controller

Server/Bartender

Customer Service Representative

Senior Wealth Planner - Wealth Management

I want to receive the latest job alerts for customer relations in southampton, eng

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