Customer relations Work, Jobs in Southampton, Eng (with Salaries)

Executive Contact Officer
South Western Railway —Southampton
- £35,944 a year
5d
Customer Service Administrator
Wessex Lifts —Romsey
- From £24,784.50 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Sick pay
Quick apply
1d
Homelessness Officer (Prevention & Relief)
Southampton City Council —Southampton
- £37,280 - £40,778 a year
- Full-time
- Microsoft Office
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
2d
HR Business Partner
Ocean Infinity —Southampton
- Up to £80,000 a year
- Full-time
- Microsoft Powerpoint
- Human resources
2d
Senior HR Advisor
Eastleigh Borough Council —Eastleigh
- £48,139 a year
- Full-time
- Hybrid work
- Human resources
- IT
- Communication skills
- Annual leave
Delivery Driver
LKQ Corporation —Fareham
- Full-time
- Driving
- Communication skills
- Annual leave
- Employee assistance programme
Senior Customer Service Advisor
Barclays —Bournemouth
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
12d
Onboarding Strategist
Agility PR Solutions —Bournemouth
- Full-time
- Remote
- Sales
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
HR Assistant
Platinum Facilities Maintenance Services —Fareham
- Up to £45,000 a year
- Full-time
- Microsoft Office
- Human resources
- Organisational skills
- Free parking
- Store discount
Quick apply
HR Business Partner
Associated British Ports —Southampton
- Management
- Customer service
- Human resources
7d
HR Advisor
Southampton City Council —Southampton
- £37,280 - £40,778 a year
- Full-time
- Management
- Human resources
- Communication skills
- Employee assistance programme
- Employee discount
8d
Regional Housing Officer - 6 Months Temporary
Advance Housing and Support Ltd —Bournemouth
- Up to £35,047.12 a year
- Temporary
- Remote
- Communication skills
- Annual leave
- Employee assistance programme
Corporate Sales Administrator
Snows Group —Southampton
- £28,000 a year
- Full-time
- Employee assistance programme
- Referral programme
12d
Customer and Trading Manager - Nightshift
Sainsbury's —Southampton
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
5d
IT Support Officer
Southampton Primary Care Ltd —Southampton
- £28,275 a year
- Full-time
- Customer service
- Windows
- Computer networking
Quick apply
12d
Security Advisor
Roke Manor Research Limited —Romsey
- Microsoft Office
- Travel
- Organisational skills
Assistant Retail Store Manager (Full-time) - Gunwharf Quays, Portsmouth
New Balance —Portsmouth
- Weekend availability
- Customer service
- Basic maths
- Communication skills
- Employee discount
- Flexible schedule
HR Advisor
BAE Systems —Portsmouth
- Up to £47,000 a year
- Human resources
- Organisational skills
4h
Sales/Marketing Assistant
newlook protective coatings ltd —Hedge End
- From £15.50 an hour
- Part-time
- Customer service
- English
- Microsoft Office
- Free parking
- Flexitime
Quick apply
1d
Waste Champion
Mitie —Southampton
- £13.82 an hour
- Full-time
- English
- Free parking

I want to receive the latest job alerts for customer relations in southampton, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer relations jobs near southampton, eng

Housing Officer jobs in Bournemouth

Human Resources Business Partner jobs in Southampton

Sales Administrator jobs in Southampton

Security Officer jobs in Gloucester

Delivery Driver jobs in Fareham

Customer Service Representative jobs in Bournemouth

IT Support jobs in Southampton

Housing Officer jobs in Ruislip

Housing Quantity Surveying jobs in London

Housing Officer jobs in Basingstoke

Housing Officer jobs in Stoke On Trent St6

Housing Officer jobs in Croydon

Housing Association jobs in Edinburgh

Human Resources Business Partner jobs in London

Human Resources Business Partner jobs in Nottingham

Human Resources jobs in Newcastle Upon Tyne

Human Resources Business Partner jobs in Dunfermline

People Partner jobs in London

Human Resources Business Partner jobs in Remote

Sales Administrator jobs in West Yorkshire

Executive Contact Officer

South Western Railway -
Southampton

Apply Now

Job details

£35,944 a year
5 days ago

Full job description

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to bring people together to get the most out of life.

About the job

A CO4 Executive Contact Officer is based in our Southampton Customer Contact Centre with their role to support the direct delivery of services to customers and our internal and external stakeholders. The role plays a key part in ensuring that our customers receive a consistent high level of service when they escalate their complaints and is vital in ensuring we deliver against our commitment of addressing and resolving customer complaints within 20 working days. They also play a pivotal role is ensuring our time critical 24hr turnaround in addressing & resolving correspondence for our internal & external stakeholders.

The role works alongside front line staff to demonstrate an effective rigorous escalation process and will provide the first line of support when our customers feel their complaints haven't been dealt with as they wish and want to escalate their concerns. Crucial to this role is the ability to remain professional and strictly confidential at all times.

Your main responsibilities will be:

Ombudsman – Referrals/Initial Responses/Responding to further enquiries & requests/Checking 40+ day cases in TOCRM Queues/Periodic Reviews with Rail Ombudsman Senior Manager
Travel Watchdog – Case Reviews/Initial Response/Liaising with other SWR Functions
MD Correspondence - Draft's, Reply Directs & case investigations.
Director & Regional/Duty Managers - Draft's & Reply Directs due to the large number of last-minute requests management receive from various departments, the team will be required to complete drafts & reply directly on behalf of. This will also include refund and compensation processing.
Stakeholders - Internal & External support, case reviews/support/MP Information Data Gathering re constituent Customer Contact.
First Group - Drafts & Reply Directs
Case Resumes for Senior Exec/Directors/Heads Off
Information Managers – Support re social media
Meet the Manager - Historical & Current case reviews.
Passenger Welfare - Calling customers trapped in lifts/incidents at stations & on train/stranded passengers on trains during disruption.
ORR – Providing Information on SWR Practices & Policies including Retail.
Data Gathering for End of Period Reporting
Prosecutions - Providing Customer Information e.g., from Webtis/Revenue Protection Staff Complaints/Support on letter writing & Customer Contact.
Written & Telephony Escalations from CSA's & Team Leaders after the normal customer relation process has been followed and customer wishes correspondence to be escalated.
Templates for CSA's & Team Leaders to use as Standard Responses
Templates Reviews & Updating
Customer Contact Visits which means the removal from normal duties i.e., DfT/Graduates/Stakeholders
Escalation Email Inbox – Working on bespoke drafts for MD/Director/CX level
Daily Summary of Events re Disruption to aid CSA's/Team Leader Support including PTAN downloading.
Advice/Support to CSA/Team Leader colleagues
Passenger Assistance - Failed Assistance & General Passenger Assistance Complaints
Safety Reporting/Safety Cases/Safety Accidents/Safety Incidents/Vegetation
Right to be Forgotten
Subject Access Requests
CCTV Requests
County Court Judgements
Claims under £1500 excluding Personal Injury

You'll need to be:

Confident telephone manner and excellent communication and customer service skills
Highly motivated with the initiative to work to a high standard in a small close-knit team.
Excellent written communication skills
Proven IT skills using MS Office including Excel to produce reports.
A willingness to learn new technologies.
Ability to work accurately meeting tight deadlines.
Interpersonal skills
Excellent organization skills
Ability to handle sensitive information with a high level of confidentiality and discretion.
Flexibility, interested in learning, able to grow into the role if/when it becomes more challenging.
Ability to work well under pressure.
Previous experience of working in customer service and complaints handling

About the location

Overline House is conveniently situated overlooking Southampton Central Station and is easily accessible by public transport. The station is very local to West Quay, a hub for retailers and restaurants, and provides an excellent link between London, Coastal areas and the Isle of Wight.

Working pattern

You will work an average of 37 hours per week over 5 days.

Monday to Friday between 08:00-20:00 on a 4 week rotational roster.

Example of shifts are: 08:00-16:00, 10:00-18:00, 12:00-20:00

The Reward

In return we offer a competitive salary and a variety of valuable benefits, including:

Free duty and leisure travel on SWR services for employees
Free leisure travel for spouse/partner and dependants (criteria dependent)
75% discount on many other train operating companies
Full training and support with development
Excellent pension scheme

We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/

Apply Now

Refine Your Search

customer relations jobs in southampton, eng

Executive Contact Officer

Customer Service Administrator

Homelessness Officer (Prevention & Relief)

HR Business Partner

Senior HR Advisor

Delivery Driver

Senior Customer Service Advisor

Onboarding Strategist

HR Assistant

HR Business Partner

HR Advisor

Regional Housing Officer - 6 Months Temporary

Corporate Sales Administrator

Customer and Trading Manager - Nightshift

IT Support Officer

Security Advisor

Assistant Retail Store Manager (Full-time) - Gunwharf Quays, Portsmouth

HR Advisor

Sales/Marketing Assistant

Waste Champion

I want to receive the latest job alerts for customer relations in southampton, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected