Senior service desk technician Work, Jobs in Southampton, Eng (with Salaries)

Service Technician
Trane Technologies —Southampton
- Weekend availability
- Maintenance
- Continuous improvement
- Computer skills
Service Technician - South Region - ICS Cool Energy Ltd
Trane Technologies —Southampton
- Weekend availability
- Maintenance
- Continuous improvement
- Computer skills
IT Manager
GreatFind Recruitment —Salisbury
- £44,000 - £48,000 a year
- Full-time
- Management
- Supervising experience
- In-person
- Annual leave
- Employee assistance programme
Quick apply
9d
Local IT Lead
Medhurst —Fareham
- Full-time
- English
- Supervising experience
- Travel

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9h
Service Technician
Trane Technologies —Southampton
Build and maintain strong relationships with customers, acting as a trusted point of contact. Communications with supervisors, regions service managers and…

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Service Technician

Trane Technologies -
Southampton

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Job details

Full-time

Qualifications

Reactive maintenance implementation
Technical troubleshooting
Driving Licence
Report writing
Report generation
Machinery breakdown fault-finding
Stakeholder liaison
Maintenance
Internal department liaison
Microsoft Office Suite
Breakdown recovery
Technical support
Continuous improvement
Customer relationship management
Relationship management
Planned Preventative Maintenance (PPM) implementation
Computer skills
Customer support
Customer interaction
Fault diagnosis and repair
Hand tools
Communication skills
Planned maintenance
Routine servicing

Full job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Field-based: Work is conducted on-site at customer locations.

Position Overview:

The Service Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes.

Key Responsibilities:

Customer and Technical:

Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.

Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.

Build and maintain strong relationships with customers, acting as a trusted point of contact.

Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.

Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.

Reporting and Analysis: Generate regular reports on completed invoiced work orders.

Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.

Communications with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement.

Internal Controls and Administration:

Proven experience in service or field-based technician role.

Strong knowledge of customer service principles.

Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences

Effective communication skills

Analytical thinking and problem-solving abilities.

Proficiency in using, Apps, diagnostic software, and MS Office Suite.

Skills and Capabilities:

Knowledge of manufacturing industry an advantage

People and communication skills with a positive mindset

Able to work with minimal supervision.

Appropriate skilled based certificates with F-Gas

Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays

Proficient in using Microsoft Office Suite.

UK Drivers licence as a company vehicle will be allocated

Right to Work status confirmed for Country of application.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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senior service desk technician jobs in southampton, eng

Service Technician

Service Technician - South Region - ICS Cool Energy Ltd

IT Manager

Local IT Lead

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